ADVANTAGE OF OUTSOURCING

 Higher Pay- While there are certainly other industries that offer higher pay, none will offer a
higher salary for entry level positions than the call center industry. However, call centers also
give allowances such as rice, meal, clothing, and transportation allowance aside from the basic
pay.
 No Discrimination- If you are a college dropout, you will most probably have a very difficult time
in looking for a job. Call centers, however, accept college drop outs. Some will hire you even if
you only have a high school diploma and never went to college. Age is also not a factor in the call
center industry.
 Full Benefits- Some of the benefits that a call center agent gets are dental and health coverage.
Some call centers give health and dental coverage only upon regularization. Call Centers also pay
SSS, PAG IBIG, and Phil Health from your very first day on the job.
 A diverse team- Unlike other job or departments, call centres employ people from different
backgrounds and cultures which provides an interesting and productive environment for you to
develop your skills. A multicultural team is never boring and as you will be seated close together
you get a lot of opportunities for interaction.
 Prestige- Call centre jobs are almost predominantly offered by multinational companies whose
names are well-known. As such the call centre offices are usually nice and situated in great
business buildings, often equipped with gyms, recreation rooms and refreshments. These could
easily impress your family and friends and help you create the image of a successful professional.
 Flexible dress code- Not a fan of office wear and dress codes? Then the call centre jobs are ideal
for you. Most call centres have a very informal dress code so you do not need to worry about
suits and ironing shirts every day.
 No work at home- We all hate it when after a long day at work we still need to bring some work
home. With call centre jobs this never happens. Once you have logged out of your computer,
you are done for the day.

DISADVANTAGE OF OUTSOURCING

 Work schedule- The graveyard shift is the most difficult thing about working for a call center. We
all know our bodies are made to function in the day and sleep at night. If you work for a call
center, you have to adjust your schedule so that you work at night and sleep during the day. You
also have to adjust your eating schedule so that you eat breakfast in the evening, lunch at
midnight, and dinner in the morning.
 Stress- Call center work can be very stressful. Whether you work for a customer service, sales, or
technical service account, you will encounter heavy stress. This is part of the reason a lot of call
center agents are smokers. The stress from call center work does not only come from the nature
of the work, but it also comes from the culture of the customers that we deal with.
REFERENCE:

 Search. (2015, November).Top 8 Benefits of Call Centre

Jobs.https://www.search.co.uk/blog/2015/11/top-8-benefits-of-call-centre-jobs?
source=google.com
 Herrera, J.(2022, June 4).6 Advantages and Disadvantages of Working in a Call Center. All I Can
Handle.https://allicanhandle.blogspot.com/2011/10/6-advantages-of-working-in-call-
center.html#.V9Pqj0195kg