SRI POORNA PRAJNA EVENIG

COLLEGE UDUPI

INTERNSHIP REPORT

NAME OF THE AGENCY: SMS FINANCIAL SERVICES

NAME OF THE TRAINEE: SUMANTH N JOSHI

UUCMS ID: U05PE21C0011

AGENCY ADDRESS: SMS FINANCIAL SERVICES

NO.10, 3rdFLOOR MYTHRI COMPLEX,
UDUPI -576101

TRAINEE AGENCY SUPERVISOR FACULTYSUPERVISOR

SIGNATURE SIGNATURE SIGNATURE
 WORK EXPERIENCE
As a loan servicer assistant, I have accrued extensive experience in managing various types
of loans and ensuring smooth interactions between borrowers and lenders. This role demands
a meticulous attention to detail, strong communication skills, and a deep understanding of
financial regulations. Below, I outline my work experience in internship journey.
Loan Account Management:
One of the primary responsibilities of a loan servicer is to manage loan accounts efficiently.
In my role, I have overseen a large portfolio of loans, including mortgages, personal loans,
and student loans. This involves processing payments, updating account information, and
reconciling discrepancies. Utilizing loan servicing software and databases, I have effectively
tracked loan statuses and maintained accurate records for auditing purposes.
Customer Interaction and Support:
Effective communication is paramount in loan servicing, as borrowers often have questions
or concerns about their accounts. I have cultivated strong interpersonal skills to address
inquiries promptly and professionally. Whether responding to phone calls, emails, or written
correspondence, I strive to provide clear and helpful assistance to borrowers. This includes
explaining payment options, resolving billing disputes, and guiding borrowers through the
loan modification process when necessary.
Collaboration and Problem-Solving:
Loan servicing often requires collaboration with other departments within the organization,
such as underwriting, collections, and legal teams. I have developed strong cross-functional
relationships to address complex borrower situations and resolve issues efficiently. Whether
coordinating loan modifications, negotiating payment plans, or escalating delinquency cases,
teamwork is essential to achieving positive outcomes for both borrowers and lenders.
Process Improvement Initiatives:
Continuous improvement is a hallmark of effective loan servicing operations. Throughout my
internship, I have actively participated in process improvement initiatives aimed at
streamlining workflows and enhancing customer satisfaction. This has involved identifying
bottlenecks in existing processes, proposing solutions, and implementing changes to increase
efficiency and accuracy. By leveraging technology and automation where applicable, we have
been able to reduce manual errors and expedite service delivery.
my experience as a loan servicer has equipped me with a comprehensive skill set and a deep
understanding of the intricacies involved in managing loan portfolios. From account
management and customer support to regulatory compliance and process improvement, I
have demonstrated a commitment to excellence in all aspects of loan servicing. I look
forward to applying my expertise and contributing to the success of future
endeavours in this field.
"Thank you so much for giving me the opportunity
to work here. I truly appreciate your trust in me
and look forward to contributing to the success
of the company."