INFORMATION (Procedures, WHO participates in this process?

methods, forms, information, and so on)  Plant manager

 Action items from previous  Quality manager
reviews  Operations manager
 Changes to internal and external  Maintenance manager
issues relevant to the QMS  Engineering manager
 Customer satisfaction ratings  Purchasing manager
 Customer complaints  Sales manager
 Status of quality objectives  Customer service manager
 Process metrics
 Nonconformities and corrective
actions
 Internal/external audit findings
 Performance of suppliers, OUTPUTS:
contractors, and other external  Continual improvement in the
PROCESS:
providers product or service
Management review
 Resource needs  Necessary changes in the QMS
 Adequacy of actions to mitigate  Adequate resources
risks OWNER:
 Opportunities for improvement Senior manager RECORDS:
 Meeting minutes
 Action item records

With WHAT? (Machines, tools, parts, What METRICS are maintained to

equipment, hardware, software, and so determine process effectiveness?
on)  Improvements in company
 N/A objectives
 Customer satisfaction ratings
 Return on investment from
quality initiatives
 Profitability
 Trends in sales