Đỗ Hoàng Thảo Nhi – IEIEIU21036

HW - Attribute control chart

Question 1:
Twenty-five samples of 50 orders each at the Dixie Ice Co. were inspected, and 56
items were found to be defective. Which type of control chart should be used for this
process? Compute the control limits.
Answer

Question 2:
One hundred insurance claim forms are inspected daily at Full Life Insurance Co. over
25 working days, and the number of forms with errors have been recorded in the
worksheet Construct an appropriate control chart . If any points occur outside the
control limits, assume that assignable causes have been determined. Then construct a
revised chart.
Answer:
 P-CHART
0.09

0.08

0.07

0.06

0.05

0.04

0.03

0.02

0.01

0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

p ̅ δ UCL p

Question 3:
AtYourService.com, an Internet service provider (ISP), is concerned that the level of
access of customers is decreasing, due to heavier use. The proportion of peak period
time when a customer is likely to receive busy signals is considered a good measure of
service level. The percentage of times a customer receives a busy signal during peak
periods varies. Using a sampling process, the ISP set up control charts to monitor the
service level, based on the proportion of busy signals received. Construct an
appropriate control chart using the sample data in the table in the worksheet . What
does the chart show? Is the service level good or bad, in your opinion?

Answer
 P-CHART
0.07

0.06

0.05

0.04

0.03

0.02

0.01

0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

p p ̅ UCL LCL p

Question 4:
Consider the sample data for defects per pizza in a new store being opened by Rob’s
Pizza Palaces in the worksheet. Construct an appropriate chart for these data. What
does the chart show?

Answer
 C-CHART
10
9
8
7
6
5
4
3
2
1
0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

Number of Defects/Pizza c ̅
UCL LCL