RD Chatbot Market

Chatbot Market Size, Growth, Share, Statistics Report, By Product (Marketing, Artificial Intelligence,
Human Intelligence) By Type (Standalone, Web based, Third party) By End User (Small Enterprises &
Medium Enterprises, Large Enterprises), By Application (Service Bots, Payment Bots, Marketing,
Others) Forecasts, 2023-2032
The Global Chatbot market was valued at xx in 20xx and is expected to reach USD xx by 20xx and is
expected to have a CAGR of xx%. With the increase in customer service in the businesses automating
the replies helps in reducing the total business cost. The Chatbot gives the option of 24/7 availability and
suggestions for dealing with general problems without the need for human interference, this drives the
market. Integration of AI and ML techniques is expanding the business opportunities in the market.
Report Title Chatbot Market

Market Size 2022 XX million USD
Market Size 2031 YY million USD
CAGR XX%
Forecast Period 2023-2032
Historic Period 2020-2021
Base Year 2022
Report Scope & Coverage Market Size, Market Estimations, Competitor Analysis, Trends, and
Growth Factors
By Product Marketing, Artificial Intelligence, Human Intelligence
By Type Standalone, Web based, Third party
By End User Small Enterprises, Medium Enterprises, Large Enterprises
Region North America, Europe, Asia-Pacific, Latin America, and Middle-East &
Africa.
Countries Covered U.S.A, Canada, U.K., Germany, France, China, Japan, India, Brazil,
Mexico, UAE, Saudi Arabia, and South Africa, among others
Major Market Players IBM Corporation, Google, Botsify Inc, Next IT Corp, Microsoft, Creative
Virtual Ltd, eGain Corporation, AWS, Oracle, Acuvate
Chatbots can be defined as a messaging service that is developed and integrated using certain set of
rules and regulations and interacts via a chat interface. There are basically two types of chatbots one
which is developed by a certain set of rules and regulations and uses ML and AI algo to respond to the
fixed queries presented to them. Another type of chatbot can recognize human voice language and
convert it into coded language which helps the system in understanding the queries easily this is driving
the market.
Chatbots are being used by these businesses more frequently since they engage customers and shorten
checkout times. By keeping operating expenses low, it enables eCommerce enterprises to boost the
ROIs. This saves the time and need for a human person in the process and benefits a lot for the company
in terms of cost saving, this helps the market to drive forward
The business is automating and the need for the integration of 24*7 customer service is very important.
This function can either be done through the shift wise for the companies having multiple shifts but for
the companies who do not have the shifts chatbots prove to be very helpful. They determine and
respond to the issue based on their understanding and this helps in driving the market. The introduction
of Chatgpt by Open.ai has disrupted the market for chatbots. This software can generate codes,
paragraphs, messages, solutions, and almost any information on any given topic. This is helping the
chatbots market to grow further.
In the healthcare sector, basic medication and consultation for patients can be done with the help of
chatbots. These chatbots collect the basic information and the problems faced by the patients and store
it in the memory which helps the physicians and doctors in better analysis and treatment of the disease
or the surgery. Coming to the retail sector the growth of online shopping has played an important role in
the growth of chatbots. These chatbots can be used in helping the audience for searching products or
solving simple queries for customers. While purchasing online, consumers prefer to get brand-specific
real-time price updates.
The integration of chatbots in every sector may seem to be a complex process. Because of the lack of
awareness amongst the sector or the companies in the sector, the growth of chatbots and its integration
seems to be a complex and expensive process. This restrains the growth of the chatbots market. With
the implementation of the chatbots in the old websites can be a complex process. Also the integration
of the chatbots in the older website is a costlier and a complex process. The integration of chatbots for
smaller and medium size companies is a complex and costly process. This restrains such websites and
organizations in their implementation of them. This affects the market and restrains the overall growth
of the market.
The integration of self-learning chatbots with cloud deployment along with NLP and API is helping
businesses to grow and in order to accomplish this, they are putting into practice a number of integrated
technologies, such as cloud-based deployment, an interference engine, a natural language processor
(NLP), and an application programming interface (API), etc. These AI-integrated chatbots can learn from
the previous chats, actions, and decisions, surrounding conditions to improve their serviceability. For
example in February 2020, Creative Virtual and Spitch AG established a partnership to jointly develop
conversational AI and speech recognition, particularly for omnichannel solutions. The collaboration
offers a multilingual voice bot to boost sales and customer satisfaction.
The global market for chatbots can be segmented on the basis of product, its type and the end users.
The various applications of chatbots and their feasibility makes them the best option for bigger
businesses and corporate giants. On the basis of product, the market for chatbots is bifurcated into
marketing, artificial intelligence, human intelligence, etc. The marketing segment dominates the overall
market for chatbots globally. These chatbots with the help of AI and ML interact with humans. Several
offers and promotions are displayed in the section where they are placed on the website. This makes it
easy for users to search for and buy products with the help of chatbots. Chatbots are frequently
employed in digital marketing to tell current customers about new goods and services. Messenger apps
like Facebook, Skype, Slack, and other social media networking sites have a large number of chatbots
added to them.
Based on the end users the large segments dominate the global market. The dominance of the end user
is due to ease of operation and saving the extra dollars which can be integrated into some other activity.
The usage of chatbots in the business helps in reduction in the operational cost by a significant number.
For example, customer prefer quick responses and resolutions to their problem like returns exchanges
or others. The delay in the process may be a potential miss for the company. These chatbots help the
business in preventing the loss of a consumer. Payment processing is one of the most important and
mandatory processes in the payment processing industry. The banking operations, account
management, and disbursement of payments can be programmed with the help of chatbots.
Additionally, the payment date and the speed for the products and the services can be programmed
with the help of Chatbots. Moreover, it provides the option to pay around the clock and is mostly used
by MNCs as they need a payment system which fast, reliable, and effective.
The major players operating in the market are IBM Corporation, Google, Botsify Inc, Inc., Next IT Corp,
Microsoft, Creative Virtual Ltd, eGain Corporation, AWS, Oracle, Acuvate, etc.
Total
Revenue Gross Profit
Sr. Market Leaders Segment Revenue (Billion USD)
No 2022 (USD (Billion USD)
Billion)
1 Acuvate -
2 PayPal -
3 Stripe -
4 Google -
5 Amazon (net) -
Note: Product/service segment revenues are revenues generated as whole, by division/department/segment of a
company under which the product/service has been classified.
Major players are sorted in no particular order.
North America dominates the global market for chatbots. The growing adoption of chatbots in almost
every industry further propels the growth of the market. The benefits include enhanced efficiency, less
response time, faster service, etc. The US dominates the North American region because of the early
adoption and widespread availability of the technology. Priority query solving helps the market in the
region to grow.
Asia Pacific follows the North American market and is expected to have the fastest growth rate in the
upcoming period. The increased adoption of smart technologies and better internet penetration along
with the larger population base is helping the market to grow. Small and Medium Size industries are
slowly integrating chatbots payment systems. The availability of the Internet even in remote areas is
helping companies in the integration of Chatbots. Countries like China and India have adopted digital
payment solutions and accept digital payments for even the purchase of a small item. Queries related to
failed transactions or the extra charge deduction can be solved with the integration of chatbots in the
system.
Frequently Asked Questions
1. What was the market size?

The chatbot market size was valued at XX USD in 2022.
2. Which region holds the largest share of the chatbot market?

The North American region is dominating the global market for chatbots.
3. What are the major companies active in the market?

The major players in the market are IBM Corporation, Google, Botsify Inc, Inc., Next IT Corp,
Microsoft, Creative Virtual Ltd, eGain Corporation, AWS, Oracle, Acuvate, etc., among others.
4. What is the growth rate of the chatbot market?

The market is expected to have a market size of XX USD in 2032 with a CAGR of XX %.
5. What is the major driving factor in the chatbot market?

Chatbots are being used by these businesses more frequently since they engage customers and
shorten the processing time or the selection time
6. Which segments are covered in the chatbot market report?

Product, type, end-user, and geography are the major segments considered for the chatbot
market.
Table of Contents
Chapter 1. Research Methodology & Data End User
1.1. Data Analysis Models
1.2. Research Scope & Assumptions
1.3. List of Primary & Secondary Data End User
Chapter 2. Executive Summary
Chapter 3. Chatbot Market: Industry Analysis
3.1. Market segmentation
3.2. Supply chain analysis
3.3. Porter’s 5 forces analysis
3.4. PEST analysis
3.5. Market Dynamics
3.5.1. Market driver analysis
3.5.2. Market restraint analysis
3.5.3. Market opportunity analysis
3.6. Company Market Share Analysis, 2022
Chapter 4. Chatbot Market: Product Insights
4.1. Global Type Historic Market Data & Future Forecasts, 2023-2032
4.2. Marketing
4.2.1. Historic Market Data & Future Forecasts, 2023-2032
4.2.2. Historic Market Data & Future Forecasts by Region, 2023-2032
4.3. Artificial Intelligence
4.3.2. Historic Market Data & Future Forecasts, By Region, 2023-2032
4.4. Human Intelligence
Chapter 5. Chatbot Market: Type Insights
5.1. Global Product Historic Market Data & Future Forecasts, 2023-2032
5.2. Standalone
5.3. Web based
Chapter 6. Chatbot Market: End User Insights
6.1. Global End User Historic Market Data & Future Forecasts, 2023-2032
6.2. Small Enterprises
6.3. Medium Enterprises
6.4. Medium Enterprises
6.5. Large Enterprises
Chapter 7. Chatbot Market: Regional Insights

7.1. Global Chatbot Market Data & Future Forecasts, By Region 2023-2032
7.2. North America
7.2.2. Historic Market Data & Future Forecasts, By Product, 2023-2032
7.2.3. Historic Market Data & Future Forecasts, By Type, 2023-2032
7.2.4. Historic Market Data & Future Forecasts, By End User, 2023-2032
7.2.5. U.S
7.2.5.1. Historic Market Data & Future Forecasts, 2023-2032
7.2.5.2. Historic Market Data & Future Forecasts, By Product, 2023-2032
7.2.5.3. Historic Market Data & Future Forecasts, By Type, 2023-2032
7.2.5.4. Historic Market Data & Future Forecasts, By End User, 2023-2032
7.2.6. Canada
7.3. Europe
7.3.5. UK
7.3.6. Germany
7.3.7. France
7.3.7. Rest Of Europe
7.4. Asia Pacific
7.4.5. China
7.4.6. India
7.4.7. Japan
7.4.8. South Korea
7.4.8. Rest Of Asia Pacific
7.5. Latin America

7.5.5. Brazil
7.5.6. Mexico
7.5.6. Rest of Latin America
7.6. Middle East & Africa

7.6.5. UAE
7.6.6. Saudi Arabia
7.6.7. South Africa
7.6.7. Rest Of Middle East & Africa
Chapter 8. Company Profiles

8.1. IBM Corporation
8.1.1. Company Description
8.1.2. Financial Highlights
8.1.3. Product Portfolio
8.1.4. Strategic Initiatives
8.2. Google
8.3. Botsify Inc
8.4. PayPal Holdings Inc
8.5. Creative Virtual Ltd
8.6. eGain Corporation
8.7. Stripe
8.8. Oracle
8.9. Acuvate
8.10. PhonePe
8.10. Razorpay
8.11. Square
List of Tables
Table 1 Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 2 Chatbot Market Data & Future Forecasts, By Region, 2023-2032 (USD Billion)
Table 3 Chatbot Market Data & Future Forecasts, By Product, 2023-2032 (USD Billion)
Table 4 Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD Billion)
Table 5 Chatbot Market Data & Future Forecasts, By End User, 2023-2032 (USD Billion)
Table 6 General Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 7 Marketing Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 8 Artificial Intelligence Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 9 Human Intelligence Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 10 Standalone Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 11 Web based Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 12 Third Party Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 13 Small Enterprises Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 14 Medium Enterprises Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 15 Large Enterprises Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 16 North America Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 17 North America Chatbot Market Data & Future Forecasts, By Product, 2023-2032 (USD Billion)
Table 18 North America Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD Billion)
Table 19 North America Chatbot Market Data & Future Forecasts, By End User, 2023-2032 (USD Billion)
Table 20 U.S Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 21 U.S Chatbot Market Data & Future Forecasts, By Product, 2023-2032 (USD Billion)
Table 22 U.S Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD Billion)
Table 23 U.S Chatbot Market Data & Future Forecasts, By End User, 2023-2032 (USD Billion)
Table 24 Canada Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 25 Canada Chatbot Market Data & Future Forecasts, By Product, 2023-2032 (USD Billion)
Table 26 Canada Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD Billion)
Table 27 Canada Chatbot Market Data & Future Forecasts, By End User, 2023-2032 (USD Billion)
Table 28 Europe Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 29 Europe Chatbot Market Data & Future Forecasts, By Product, 2023-2032 (USD Billion)
Table 30 Europe Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD Billion)
Table 31 Europe Chatbot Market Data & Future Forecasts, By End User, 2023-2032 (USD Billion)
Table 32 U.K Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 33 U.K Chatbot Market Data & Future Forecasts, By Product, 2023-2032 (USD Billion)
Table 34 U.K Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD Billion)
Table 35 U.K Chatbot Market Data & Future Forecasts, By End User, 2023-2032 (USD Billion)
Table 36 GERMANY Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 37 GERMANY Chatbot Market Data & Future Forecasts, By Product, 2023-2032 (USD Billion)
Table 38 GERMANY Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD Billion)
Table 39 GERMANY Chatbot Market Data & Future Forecasts, By End User, 2023-2032 (USD Billion)
Table 40 FRANCE Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 41 FRANCE Chatbot Market Data & Future Forecasts, By Product, 2023-2032 (USD Billion)
Table 42 FRANCE Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD Billion)
Table 43 FRANCE Chatbot Market Data & Future Forecasts, By End User, 2023-2032 (USD Billion)
Table 44 Rest of Europe Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 45 Rest of Europe Chatbot Market Data & Future Forecasts, By Product, 2023-2032 (USD Billion)
Table 46 Rest of Europe Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD Billion)
Table 47 Rest of Europe Chatbot Market Data & Future Forecasts, By End User, 2023-2032 (USD Billion)
Table 48 Asia Pacific Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 49 Asia Pacific Chatbot Market Data & Future Forecasts, By Product, 2023-2032 (USD Billion)
Table 50 Asia Pacific Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD Billion)
Table 51 Asia Pacific Chatbot Market Data & Future Forecasts, By End User, 2023-2032 (USD Billion)
Table 52 China Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 53 China Chatbot Market Data & Future Forecasts, By Product, 2023-2032 (USD Billion)
Table 54 China Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD Billion)
Table 55 China Chatbot Market Data & Future Forecasts, By End User, 2023-2032 (USD Billion)
Table 56 India Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 57 India Chatbot Market Data & Future Forecasts, By Product, 2023-2032 (USD Billion)
Table 58 India Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD Billion)
Table 59 India Chatbot Market Data & Future Forecasts, By End User, 2023-2032 (USD Billion)
Table 60 Japan Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 61 Japan Chatbot Market Data & Future Forecasts, By Product, 2023-2032 (USD Billion)
Table 62 Japan Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD Billion)
Table 63 Japan Chatbot Market Data & Future Forecasts, By End User, 2023-2032 (USD Billion)
Table 64 South Korea Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 65 South Korea Chatbot Market Data & Future Forecasts, By Product, 2023-2032 (USD Billion)
Table 66 South Korea Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD Billion)
Table 67 South Korea Chatbot Market Data & Future Forecasts, By End User, 2023-2032 (USD Billion)
Table 68 Rest of Asia Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 69 Rest of Asia Chatbot Market Data & Future Forecasts, By Product, 2023-2032 (USD Billion)
Table 70 Rest of Asia Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD Billion)
Table 71 Rest of Asia Chatbot Market Data & Future Forecasts, By End User, 2023-2032 (USD Billion)
Table 72 Latin America Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 73 Latin America Chatbot Market Data & Future Forecasts, By Product, 2023-2032 (USD Billion)
Table 74 Latin America Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD Billion)
Table 75 Latin America Chatbot Market Data & Future Forecasts, By End User, 2023-2032 (USD Billion)
Table 76 Brazil Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 77 Brazil Chatbot Market Data & Future Forecasts, By Product, 2023-2032 (USD Billion)
Table 78 Brazil Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD Billion)
Table 79 Brazil Chatbot Market Data & Future Forecasts, By End User, 2023-2032 (USD Billion)
Table 80 Mexico Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 81 Mexico Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD Billion)
Table 82 Mexico Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD Billion)
Table 83 Mexico Chatbot Market Data & Future Forecasts, By End User, 2023-2032 (USD Billion)
Table 84 Rest of Latin America Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 85 Rest of Latin America Chatbot Market Data & Future Forecasts, By Product, 2023-2032 (USD
Billion)
Table 86 Rest of Latin America Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD
Billion)
Table 87 Rest of Latin America Chatbot Market Data & Future Forecasts, By End User, 2023-2032 (USD
Billion)
Table 88 Middle East Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 89 Middle East Chatbot Market Data & Future Forecasts, By Product, 2023-2032 (USD Billion)
Table 90 Middle East Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD Billion)
Table 91 Middle East Chatbot Market Data & Future Forecasts, By End User, 2023-2032 (USD Billion)
Table 92 UAE Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 93 UAE Chatbot Market Data & Future Forecasts, By Product, 2023-2032 (USD Billion)
Table 95 UAE Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD Billion)
Table 96 UAE Chatbot Market Data & Future Forecasts, By End User, 2023-2032 (USD Billion)
Table 97 Saudi Arabia Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 98 Saudi Arabia Chatbot Market Data & Future Forecasts, By Product, 2023-2032 (USD Billion)
Table 99 Saudi Arabia Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD Billion)
Table 80 Saudi Arabia Chatbot Market Data & Future Forecasts, By End User, 2023-2032 (USD Billion)
Table 81 South Africa Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 82 South Africa Chatbot Market Data & Future Forecasts, By Product, 2023-2032 (USD Billion)
Table 83 South Africa Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD Billion)
Table 84 South Africa Chatbot Market Data & Future Forecasts, By End User, 2023-2032 (USD Billion)
Table 85 Rest of Middle East & Africa Chatbot Market Data & Future Forecasts, 2023-2032 (USD Billion)
Table 86 Rest of Middle East & Africa Chatbot Market Data & Future Forecasts, By Product, 2023-2032
(USD Billion)
Table 87 Rest of Middle East & Africa Chatbot Market Data & Future Forecasts, By Type, 2023-2032 (USD
Billion)
Table 88 Rest of Middle East & Africa Chatbot Market Data & Future Forecasts, By End User, 2023-2032
(USD Billion)
List of Figures
Fig.1 Data Analysis Model
Fig. 2 Chatbot Market, by 2021-2032 (USD Billion)
Fig. 3 Chatbot Market Segmentation
Fig.4 Supply chain analysis
Fig.5 Chatbot Market Driver Analysis
Fig.6 Chatbot Market Restraint Analysis
Fig.7 Chatbot Market Opportunity Analysis
Fig.8 Porters 5 Forces Model
Fig.9 PEST Analysis- Chatbot Market
Fig.10 Company Market Share Analysis, 2022
Chatbot Market Segmentation:
Chatbot Market, By Product (2023-2032)
 Marketing
 Artificial Intelligence
 Human Intelligence
Chatbot Market, By Type (2023-2032)
 Standalone
 Web based
 Third party
Chatbot Market, By End User (2023-2032)
 Small Enterprises
 Medium Enterprises
 Large Enterprises
Chatbot Market, By Region (2023-2032)
 North America
 U.S.
 Canada
 Europe
 U.K.
 Germany
 France
 Rest of Europe
 Asia Pacific
 China
 India
 Japan
 South Korea
 Rest Of Asia Pacific
 Latin America
 Brazil
 Mexico
 Rest Of Latin America
 Middle East & Africa
 UAE
 Saudi Arabia
 South Africa
 Rest Of Middle East & Africa
Major Players Operating in the Chatbot Market:

IBM Corporation, Google, Botsify Inc, Inc., Next Large Enterprises Corp, Microsoft, Creative Virtual Ltd,
eGain Corporation, AWS, Oracle, Acuvate

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Chatbot Market Size, Growth, Share, Statistics Report, By Product (Marketing, Artificial Intelligence,

Report Title Chatbot Market

1. What was the market size?

2. Which region holds the largest share of the chatbot market?

3. What are the major companies active in the market?

4. What is the growth rate of the chatbot market?

5. What is the major driving factor in the chatbot market?

6. Which segments are covered in the chatbot market report?

Chapter 7. Chatbot Market: Regional Insights

7.5. Latin America

7.6. Middle East & Africa

Chapter 8. Company Profiles

Major Players Operating in the Chatbot Market:

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