LEVEL 3

Job Description: Management Trainee - Operations Account Lead

Department: KPO
Work Location: Siruseri IT Park Chennai

Job Summary:
As a Management Trainee - Operations Account Lead, you will embark on a dynamic and
immersive training program designed to equip you for a challenging and rewarding career in
healthcare operations management. This comprehensive training initiative will expose you
to various facets of the healthcare industry, enabling you to develop essential skills,
knowledge, and leadership abilities. The ultimate objective is to groom you into an integral
member of our operations leadership team.
Responsibilities:
1. Client Relationship Management:
• Build and cultivate strong relationships with clients.
• Understand client needs and expectations, addressing concerns promptly.
• Provide exceptional service to enhance client satisfaction.
2. Process Optimization & Data Analysis:
• Analyze operational processes to identify areas for improvement.
• Implement strategies for process optimization to enhance efficiency.
• Utilize data analysis techniques to drive informed decision-making.
3. Team Leadership:
• Lead and inspire a team of healthcare professionals.
• Set performance targets and ensure the team consistently meets and exceeds them.
• Foster a collaborative and motivating work environment.
4. Quality Assurance & Compliance:
• Establish and enforce quality assurance standards.
• Ensure compliance with industry regulations and organizational policies.
• Implement corrective measures as needed to maintain high-quality standards.
5. Training and Development & Project Management:
• Design and deliver training programs for team members.
• Identify and nurture talent within the team.
• Actively participate in project management, overseeing successful project execution.

Qualifications:

• Bachelor's degree in healthcare management, business administration, or a related field.

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a team effectively.
• Demonstrated commitment to quality assurance and compliance