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Call Center Supervisor Job Description Template
Call Center Supervisor Job Description Template
Call Center Supervisor Job Description Template
TEMPLATE
We are searching for a dedicated, supportive Call Center Supervisor who can
coach and motivate call center representatives as they field calls from clients. The
Call Center Supervisor will hire employees and assist in the training process,
ensuring that every agent is well prepared for their calls. They will continue to
support agents after training by monitoring their progress, ensuring that they
understand and meet expectations, answering their questions, and providing them
with ongoing coaching opportunities and inspiration. You should be analytical,
supportive, and prepared to act as a resource to agents.
Ensuring agents understand and comply with all call center objectives,
performance standards, and policies.