SRS of custom bot using FASTAPI table of contents for the Software Requirements Specification (SRS)

document

1. Introduction

2. Scope

3. Functional Requirements

- 3.1 User Interaction

- 3.2 Knowledge Base

- 3.3 Integration

- 3.4 Customization

- 3.5 Analytics

4. Non-Functional Requirements

- 4.1 Performance

- 4.2 Reliability

- 4.3 Security

- 4.4 Scalability

- 4.5 Accessibility

5.User Interface Design

6. Constraints

7. Assumptions and Dependencies

8. Safety Statement:

1. Introduction
- The purpose of this document is to outline the software requirements for the development of a
custom support bot.

- The support bot will be created using FastBotsAPI website, utilizing its features and capabilities to
deliver efficient and effective support services.

,2. Scope

- The support bot will be designed to assist users with inquiries, troubleshooting, and general support
needs.

- It will operate within a window-based interface, providing a user-friendly experience for interaction.
3. Functional Requirements
- User Interaction

- The bot should greet users upon initiation and provide options for assistance.

- It should be able to understand and respond to user queries in natural language.

- The bot should guide users through troubleshooting steps based on their specific issues.

- Knowledge Base

- The bot should have access to a comprehensive knowledge base to provide accurate information.

- It should be able to retrieve relevant articles, guides, and resources to assist users.

- Integration

- The bot should integrate with existing support systems and databases for seamless information
retrieval.

- It should be able to escalate complex issues to human support agents when necessary.

- Customization

- The bot should allow customization of its responses and behavior based on user preferences and
organizational needs.

- It should support the addition of new features and functionalities as required.

- Analytics

- The bot should track user interactions, queries, and outcomes for analytics purposes.

- It should provide insights into user behavior and areas for improvement.

4. Non-Functional Requirements
- **Performance

- The bot should respond promptly to user queries, minimizing wait times.

- It should be capable of handling multiple concurrent users without performance degradation.

- **Reliability**:

- The bot should operate reliably without frequent crashes or errors.

- It should have mechanisms in place for error handling and graceful degradation.

- **Security**:

- The bot should adhere to security best practices to protect user data and sensitive information.
 - It should use encryption for communication and storage of data.

- **Scalability

- The bot should be scalable to accommodate future growth in user base and functionality.

- It should be able to scale both vertically and horizontally as needed.

- **Accessibility

- The bot should be accessible to users with disabilities, adhering to accessibility standards.

- It should support alternative input methods such as keyboard navigation and screen readers.

5. User Interface Design

- The user interface should be intuitive and easy to navigate.

- It should feature clear prompts and options for user interaction.

- The design should be customizable to match the branding and visual identity of the organization.

6. **Constraints**

- The development of the bot should adhere to budgetary and timeline constraints.

- It should comply with any regulatory requirements applicable to the organization and its industry.

7. **Assumptions and Dependencies**

- The successful development and deployment of the bot depend on the availability of necessary
resources and cooperation from stakeholders.

- It assumes that FastBots website provides sufficient functionality and flexibility for the
implementation of the required features.

8.Safety Statement:
This bot prioritizes user privacy and safety. It will not collect any user data, engage in conversations, or
offer personalized support