March 15, 2024

HOLY CROSS COLLEGE

STA. LUCIA, STA. ANA, PAMPANGA

GREETINGS!
As an undergraduate student at Holy Cross College, the signatory is presently working toward a Bachelor
of Science in Hospitality Management and finishing a hospitality study entitled, "Beyond the Menu: A
Comparative Study of Customer Satisfaction at Single Tamu Unlimited and AZN Samgyeopsal
House".
Given your acknowledged expertise in this study, I humbly ask that you kindly set aside some of your
valuable time to validate the substance of the self-created quantitative questions. This will serve as
validation and support for our research and thesis. The information in our research questionnaire was as
follows:
Your significant contribution will be very helpful in obtaining the data required to finish this project.
You may be sure that every bit of data collected will be treated with the highest care and kept private.
We are grateful for your excellent response. Thank you.
Yours truly,
Students
Bulaon, John Steven N.
David, Kyra Lindsey L.
Francisco, Mikee A.
Guevarra, Marlyn B.
Maniago, Joyce Anne M.
Quirat, Willmary S.

__________________________
Hospitality Research Instructor

JARAMIE G. MANALAYSAY, LPT, MBA

Dean of School of Hospitality Management

Approved Disapproved
Comments and/or Recommendations
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
Approved by;
_____________________
Validator
STATEMENT OF THE PROBLEM
This study is developed to know the "Beyond the Menu: A Comparative Study of Customer
Satisfaction at Single Tamu Unlimited and AZN Samgyeopsal House".
1. What is the demographic profile of the customers?
1.1 Age
1.2 Sex
1.3 Income
2. What factors influence customer satisfaction?
2.1 Ambiance
2.2 Cleanliness
2.3 Location
2.4 Price
2.5 Service Quality
2.6 Taste

3. What recommendations can be proposed to enhance customer satisfaction based on the

comparative findings between Single Tamu Unlimited and AZN Samgyeopsal House?

QUESTIONNAIRE
 "BEYOND THE MENU: A COMPARATIVE STUDY OF CUSTOMER SATISFACTION AT
SINGLE TAMU UNLIMITED AND AZN SAMGYEOPSAL HOUSE".
The researchers of this study will maintain the respondent's privacy in accordance with Republic Act No.
10173, otherwise known as the Data Privacy Act, which seeks to protect all forms of information,
whether they are private, sensitive, or personal. It is meant to cover both natural and juridical persons
involved in the processing of personal information. By answering this form, I acknowledge that any
personal information I provide, including sensitive personal information, will only be kept for as long as
is necessary to fulfill the purposes for which it was obtained, or as stipulated in any contract or by any
law, rule, or regulation.
 I Agree

Name: ___________________ (Optional)

Age:
 18 – 23 y/o
 24 – 29 y/o
 30 – 35 y/o
 36 Above
Gender:
 Male
 Female
Income:
 Below 5k
 5,001 – 10,000
 10,001 – 15,000
 15, 001 Above
Which of these restaurants have you visited?
 Single Tamu Unlimited
 AZN Samgyeopsal House

Please indicate your level of agreement with the following sentences:

4- Strongly Agree
3- Agree
2-Disagree
1- Strongly Disagree
AMBIANCE 4 3 2 1
1. The atmosphere of the restaurant is welcoming.
2. The decor contributes to a pleasant dining experience.
3. The lighting inside the restaurant is appropriate.
4. The music played enhances the ambiance.
5. The seating arrangements are comfortable.
6. The overall vibe of the restaurant matches the type of
cuisine served.
7. The ambiance of the restaurant adds to my enjoyment of
the meal.
8. The restaurant's ambiance encourages me to linger and
enjoy my time.
9. The noise level in the restaurant is conducive to
conversation.
10. The ambiance of the restaurant aligns with my dining
preferences.

CLEANLINESS 4 3 2 1
1. The dining area of the restaurant is clean and well-
maintained.
2. The restrooms are clean and hygienic.
3. The tables are promptly cleared and cleaned after guests
leave.
4. The floors are kept clean throughout the dining hours.
5. The utensils and cutlery provided are clean and sanitized.
6. The overall cleanliness the restaurant is satisfactory.
7. The cleanliness of the restaurant enhances my dining
experience.
8. I feel comfortable dining in a clean environment.
9. The cleanliness standards of the restaurant meet my
expectations.
10. The attention to cleanliness reflects positively on the
restaurant's image.

LOCATION 4 3 2 1
1. The location of the restaurant is convenient for me to
access.
2. The surrounding area adds to the appeal of dining at the
restaurant.
3. The accessibility of parking or public transportation
options is satisfactory.
4. The neighborhood where the restaurant is located feels
safe.
5. The proximity of other amenities enhances the dining
experience.
6. The location of the restaurant is easy to find.
7. The restaurant's location is convenient for meeting friends
or colleagues.
8. The ambiance of the neighborhood complements the
restaurant's atmosphere.
9. I feel comfortable navigating to and from the restaurant.
10. The location of the restaurant meets my preferences.

PRICE 4 3 2 1
1. The prices of menu items at the restaurant are reasonable.
2. The value for money at the restaurant is satisfactory.
3. The portion sizes justify the prices charged.
4. The pricing of beverages is fair.
5. The overall cost of dining at the restaurant is within my
budget.
6. I feel that I get good value for the prices paid.
7. The pricing strategy of the restaurant is competitive.
8. The prices reflect the quality of food and service provided.
9. The menu offers a variety of price points to accommodate
different budgets.
10. I am satisfied with the affordability of dining at the
restaurant.

SERVICE QUALITY 4 3 2 1
1. The staff members are attentive and responsive to my
needs.
2. The waiting staff greet me warmly upon arrival.
3. The service at the restaurant is consistently efficient.
4. The staff members demonstrate good product knowledge.
5. The staff members handle special requests or dietary
restrictions with ease.
6. The waiting time for food orders is acceptable.
7. The staff members are proactive in offering assistance.
8. The service at the restaurant enhances my overall dining
experience.
9. The waiting staff are courteous and professional.
10.I am satisfied with the level of service provided.

TASTE 4 3 2 1
1. The flavors of the dishes at the restaurant are well-
balanced.
2. The food is prepared to my taste preferences.
3. The dishes are seasoned appropriately.
4. The ingredients used in the dishes are fresh and high-
quality.
5. The presentation of the food is visually appealing.
6. The taste of the food exceeds my expectations.
7. The menu offers a variety of flavors to suit different
palates.
8. The culinary creativity of the restaurant is evident in the
taste of the dishes.
9. The taste of the food consistently meets my standards.
10. I am satisfied with the taste of the food served.