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Questions for hotel managers

UPPER INTERMEDIATE +

1 Discussion
Discuss any of the questions below. If you want to browse some useful expressions for discussions,
scan the QR code with your mobile device or go to https://www.linguahouse.com/r/wx2.

1. Why did you choose to work in the hospitality industry?

2. What are the advantages and disadvantages of your work?
3. What is the most difficult aspect of running a hotel?
4. How do you deal with `difficult' guests (e. g. when they demand services that your hotel does not
provide)?
5. In your opinion, what makes an `efficiently-run' hotel?
6. In your opinion, which factors can negatively affect the future success of a hotel? Under-qualified
staff? Bad reviews?
7. How do you promote your hotel?
8. Where do your guests come from? Why do they choose your hotel?
9. What criteria do you use when hiring people to work at your hotel?
10. In your opinion, how has the hospitality industry changed during the last 10 years?
11. Do you agree with the saying "the customer is always right"?
12. Have you ever had to deal with dishonest customers? How did you handle them?
13. Is your hotel often overbooked? Do you still reserve rooms when potential customers call?
14. What skills are needed to become a good hotel manager?
15. Is your work stressful? How do you handle stress?
16. What are your tips for choosing a good hotel?
17. What do you think about hotel ratings? Is the five-star system accurate? Why? Why not?
18. What are your plans for your hotel in the future?
19. What are the biggest challenges affecting your industry?
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You can review this worksheet online at www.linguahouse.com/ex

Review your flashcards at least 3-5 times a week for 20 minutes to keep the material fresh in your memory.
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 Questions for hotel managers - Key
A A A A SPEAKING

1- Discussion

Select and ask the student(s) questions from the list in order to stimulate a discussion. Alternatively, have the
students themselves ask and answer selected questions in pairs or groups. During the discussions, correct
mistakes by paraphrasing the students in natural English and provide the additional vocabulary that they need to
express their ideas and opinions. You can encourage students with mobile devices to scan the QR code in order
to access useful expressions for giving opinions, agreeing, disagreeing and connecting ideas. These expressions
and structures will help them discuss some of the questions in the worksheet.

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AB

You can review this worksheet online at www.linguahouse.com/ex

Review your flashcards at least 3-5 times a week for 20 minutes to keep the material fresh in your memory.
PI

O
c Linguahouse.com OC
P H OT