Final Project

Muhammad Sule

Nexford University

OPM 6090: Technology Operations Management

Raphael Wanjiku

February 12, 2024

Case for change

Audience Given the challenges the business is currently

● CEO facing, we strongly suggest a digital
● Board Member surveillance device for all of our operational
means, including cars, motorbikes, and all of
our freight. A technologically enhanced tracker
is required.
With the comprehensive digital book log that
the proposed tracker offers, the company could
be able to do away with handwritten paperwork,
guarantee faster service, and save up to forty
percent on automobile operating expenses.

Background What current problems need to be solved?

● What current problems need to be solved?
● How did we get here?
• Slow delivery: An extended delivery
period is one of the problems the
organization is facing. The logistics
group lacks motivation to get goods to
clients more quickly.

• Absence of qualified and trained staff:

The company cannot successfully
execute logistics and supply chain
management tasks without qualified and
trained staff.

• Partial or mixed-up order: The most

crucial element in guaranteeing an
excellent distribution is the manual
information interchange between
different departments. Any time a
department provides false information, it
could lead to an order that is either
insufficient or erroneous.

How did we get here?

• Staff members' thoughtless behaviors;
• Noncompliance with corporate
legislation and regulatory norms;
• Fraudulent operations within the firm

Current State Where are we now?

● Where are we now? • The group's careless and unmotivated behavior
● Why is what we’re doing currently not is still tolerated.
working?
● What opportunities are being missed? • The managers of the division are slow to
respond to issues.
• A decline in customer loyalty and company
patronage
 Why is what we’re doing currently not
working?
• The organization has chosen antiquated and
insufficient tracking and reporting systems.
• Business demands are given precedence over
client needs in company logistical procedures.
• The management's commitment to
maintaining change isn't totally focused.

What opportunities are being missed?

• Greater income as a result of fewer new
customers.
• Increased partnerships and clients as a result
of favorable public opinion.

Risks of Not Taking Action What future problems are anticipated if no

● What future problems are anticipated if no action is taken?
action is taken?  Inadequate funds to grow the company
● What is the impact to the organization? A decline in public confidence in the company
due to its tarnished reputation

If the company does not earn enough money, it

could become indebted.

What is the impact to the organization?

There may be fewer or no investors because

they won't be willing to participate in the
business; the business could be facing legal
action from parties who have been damaged;
and the business's ability to survive as an
operating entity may be in jeopardy.

Benefits of Taking Action
● What are the benefits of making the
change?
● What is the impact to the organization?
What are the benefits of making the change?
 The reduction of parcel mismatches and
enhanced vehicle and consumer package
security.
 The end of forged documents and
activities between staff.
 The speedier cargo delivery made
possible by vehicle and container
tracking.
 Higher satisfaction of customers.
 What is the impact on the organization?
• Higher efficiency and productivity
• More favorable public perceptions and
reviews
• A rise in the quantity of shareholders and a
better return on expenditures.

Functional Diagram
A3 Report for Anchor Logistics PROPOSAL
BACKGROUND
• A single of the problems the business is facing is lengthier or postponed delivery times. When an order is placed, the GPS tracking software on each device beeps to inform everyone on the
The logistics group lacks the motivation to deliver goods to clients more quickly.
•The absence of qualified and customized workers within the company results in a lack of competence in team. Everyone on the team then promptly go to work on their individual jobs to ensure that the
distributing goods to clients. customer gets the delivery in the moment.
The management of the GPS monitoring technology aims to:
CURRENT CONDITIONS • Get to know the drivers and evaluate their driving styles and fuel consumption.
The organization can monitor shipments that are moved without permission, stolen, or lost in transit.
They can also watch the movement of even the most delicate items, such as temperature and
vibrations, during delivery by using a device that receives records.
The consumer can feel more secure about the security of their delivery and goods with the help of GPS
tracking technology. Clients are able to

PLAN
Action Action Party Duration Where
Call meetings with employees and executives to emphasize the IT team 2 days Internal
value of GPS tracking devices for logistics and supply chain
management.

Get tracking GPS devices and install them in every car. Management 1 week External
GOAL Plan the tracker's testing and onboarding of new and experienced IT/Logistics 1 week within
Supply chain team compliance is ensured by using technology to: employees. team
• Manage delivery staff conduct
• Track distribution vehicles; and Plan the tracker's testing and onboarding of new and experienced IT/Logistics 1 week External
• Streamline and improve the entire supply chain process. employees. team and Internal

ANALYSIS Include a notification system for ongoing queries and comments Management one day External
from clients and employees. and within
 Why do we have delayed delivery, a lack of skilled employees, and incomplete or mixed-up
orders?
Due to the staff's casual attitude and complacency. An aggregate of $300,000 in damages will be incurred by 2,019 4 weeks
 Why is the staff complacent and nonchalant? cars and motorcyclists.
· Because the leadership team finds it hard to limit the workforce due to their heavy task
 Why is the management having an enormous workload, and having difficulties curtailing thestaff? DESIRED CONDITION (AUTOMATION PROCESS)
Due to the company's continued reliance on human processes as a result of weak scheduling,
Recording, and reporting system.
 Why is the company still using manual procedures?
· As a result of the company's absence of the necessary technologies to support efficient business operations.
 Why does the company lack the required technology to help run the business optimally?
Because the business is ill-informed regarding the significance and potential effects of monitoring
the device on its day-to-day activities.

• Every unit engaged receives the purchase demand and requirements as a Bluetooth-connected message
beeping on their smartphone or wearable.

FOLLOW UP
Plan Result
Digital input from customers and management Complaints from clients have significantly
 BACKGROUND/PROBLEMS

The supply chain team's lack of drive to deliver goods to customers more quickly is one of the
problems the company is facing: delayed or prolonged delivery times. This has continued because
department leaders, burdened with an overwhelming workload and other work-related tasks,
respond slowly to complaints. Another problem is that, as a result of a shortage of skilled and
specialized personnel, the organization's delivery of commodities to clients is executed in an
unprofessional manner. Staff that is knowledgeable and experienced is crucial to the company's
ability to implement supply chain management and logistics. Partial or mixed-up orders are another
commonly brought up concern, as the human exchange of knowledge across various divisions is
the single most significant variable in guaranteeing a satisfactory delivery.
An incomplete or inaccurate order could arise from any department sending out inaccurate
information.
Client dissatisfaction and decreased business are the outcomes of all these challenges.

PURPOSE AND RECOMMENDED ACTION

The idea we have is to install a tracking device with GPS on all of our goods and shipping vehicles,
that would track package movements and employee actions while managing the product, as well as
automobile route and consumption of fuel, and electronically transmit the recorded logs to the
system via software. This would help with the tracking of delivery trucks, which would eventually
aid in regulating delivery staff conduct and ensure supply chain team compliance.
The usefulness of these GPS technologies would support notice delivery, corporate vehicle
tracking, and the prevention of improper and illegal use.

alerts sent to management by the program about irregularities in the way the vehicle operates.
Every car's price and fuel consumption are determined by factors like its route, features, speed, and
riding style. It logs fuel consumption data to help identify any inappropriate behavior related to
fuel theft, and in the event that a car is taken, it notifies the company's security staff.
Thanks to package and vehicle tracking, this solution would also result in faster cargo delivery,
which would boost customer satisfaction. Additionally, it would aid in removing packaging
inconsistencies, improving vehicle and Our technology solution would bring to the company, an
increased positive public review and approval, improved operational performance, an increase in investors,
and a higher rate of return on capital. Furthermore, an ethical code of conduct should be developed by
management. This code of ethics has to be revised frequently to reflect the most recent standards and
practices. The management should also make sure that staff members always adhere to the company's code
of ethics. (Texas A&MUniversity-Corpus Christi, 2017)

FOLLOW UP/ RESULT

Following that, the compliance staff would keep a close eye on growth because unchecked and
uncontrolled expansion could lead to commercial issues. Growth entails obtaining personal
achievement, hiring more people, increasing resources, and expanding opportunities (Thunstrom,
2021). After every delivery, the compliance team would routinely get electronic input from clients
to ascertain whether the new system is operating according to plan. Additional follow-up measures
would be doing monthly technical and mechanical inspections on all cars and motorcycles, offering
a customer support telephone number, a website, and dropbox where clients can report dishonest
behavior in confidence, and offering an ethics mail address where staff members can report
dishonest behavior.

As a result, following the setup of tracking devices with GPS for 60 days, feedback from customers
have significantly dropped. The tracking technology is helping people work harder and behave
better at work, as well as improving the handling of business cars.
 References

Texas A&M University-Corpus Christi. (2017, January 12). How to Address Ethical Issues in the

Workplace. Tamucc. https://online.tamucc.edu/degrees/business/mba/general/how-to-

address-ethical-issues-in-the-workplace/

Thunstrom, T. (2021, December 14). 8 Ways to Solve Business Cash Flow Problems. Fit Small

Business; Fit Small Business. https://fitsmallbusiness.com/how-to-solve-cash-flow-

problems/

Voltswitch. (2022). Tracking Of Company Vehicles | Voltswitchgps. Voltswitch Technologies.

https://www.voltswitchgps.com/tracking-of-company-vehicles/