Hira Fiaz

Summary
A Customer Service Representative will act as a liaison, provide
Contact services information, answer questions, and resolve any emerging
problems that our customer accounts might face with accuracy and
Address: efficiency. The best CSRs are genuinely excited to help customers
Flat # 26, Street # 1, Block Wai, Mohallah relations.
Scheme # 2, New Wasan Pura, Lahore

Phone: Experience
03269623252 Customer Service Representative Present
MindBridge Private Limited, Lahore ( 1 and half year)
Email:  Communicating with all type of customers and help them
heerpagliheerpagli@gmail.com to resolve their issues over the complaint regarding
balance deduction.
 Complete the complaint target on daily basis to serve the
Languages customers as many as I can.
 Also return the customer’s balance on the spot if his/her
English – Fluent complaint was found valid.
Urdu – Fluent  Highlight the customers issues to concern clients if
Punjabi – Fluent customer was facing same issue multiple times.
 Dedicated Customer Service professional with knowledge
of service delivery and proven multitasking abilities.
Hobbies Committed to maintaining professional relationships to
 Writing increase profitability and drive business results.
 Sketching
 Photography Teacher 1 Year
 Design The English Lyceum School, Lahore
 Communicated frequently with parents, students and
faculty to provide feedback and discuss instructional
Skill Highlights strategies.
 Planned and implemented integrated lessons to meet
 MS Word  Creative design national standards.
 MS Excel  Innovative  Worked cooperatively with other teachers,
 MS Power  Service-focused administrators and parents to help students reach
Point learning objectives.
 Graded and evaluated student assignments, papers and
course work.
 Supported student physical, mental and social
development using classroom games and activities.

Education
Bachelor of Science: -
Allama iqbal university of Lahore

Intermediate (FSc in Medical): - 2021

BISE, Lahore