FAQ’s

How far ahead can I reserve?

You may reserve up to two (2) weeks ahead of your scheduled visit.

Can I reserve the same day?

Yes. You can reserve the same day, pending availability.

What payment methods are accepted?

We accept the following credit cards: Visa, Mastercard, and American Express.

How do I know that my reservation was successfully booked?

Upon completing your reservation, you will receive an email with a reservation reference number
confirming your details. You can also view your booking by simply clicking "Manage my Booking" at
the top of the homepage.
The online reservation system is not working for me, what do I do?
If you are having difficulty booking your reservation, please contact the REEF/IMPARK customer
service center at 613-234-6119.
What happens if I need to cancel my reservation?
Once the reservation is confirmed, there are no cancellations, refunds, or rebates. The reservation
can be changed, see below.
What if I need to change my reservation?
You can change all reservations up to 24 hours prior to your scheduled visit. The simplest way is to
click on the "Manage my Booking" button at the top of the homepage. In all communications with
the customer service centre, please quote the reservation reference number.
What are the hours of operation?
Monday to Friday from 6am to 6pm.
Am I assigned a specific parking space?
No, however, by reserving parking online this will ensure a parking space is available for you at the
time and date indicated in your reservation.
What do I do when I get to the parking lot?
If you have a pre-booked reservation, a valid registered license plate and your NRCan Parking pass
displayed, all you need to do is park your car in the parking lot that you have chosen.
What if I return earlier than what I prepaid?
There are no refunds and rebates for early departure.
Can anyone else use my Prepaid Reservation? Is it transferable?
No, the prepaid reservation is not transferable. However, you can change all reservations up to 24
hours prior to your scheduled visit.