Troubleshooting Guide

Related Product Symptom Possible Cause

v100/v100GX TX mute / BUC failure BUC, Power Module, Slip ring
Document Number: #2016P2-TG0212-05-V1_0

Approval:

Approved by Signature Date

Document Manager SJ Kim /

Global Support Director Charlie Snooke /

HQ Support Manager Alvin Choi /

Revision History:

Version Date Summary of Changes Author

1_0 2016.02.12 Initial Creation Hans Lee

Intellian Technologies Inc. Page 1 / 12

This document is proprietary to Intellian Technologies, Inc. and must be treated on a confidential basis. It may be used solely for the purposes intended by Intellian Technologies, Inc.
Use or disclosure of this document, or the information contained herein, for any other purpose is not permitted without prior written authorization.
Troubleshooting Guide
Related Product Symptom Possible Cause
v100/v100GX TX mute / BUC failure BUC, Power Module, Slip ring
Document Number: #2016P2-TG0212-05-V1_0

Table of Contents
1. Overview .............................................................................................................................................. 2
2. Problem Description ............................................................................................................................. 3
2.1 LED on the BUC ......................................................................................................................... 3
2.2 Aptus.......................................................................................................................................... 3
3. Possible Cause .................................................................................................................................... 4
4. Spare Parts .......................................................................................................................................... 5
4.1 Module ....................................................................................................................................... 5
4.2 Cable ......................................................................................................................................... 5
5. Troubleshooting .................................................................................................................................... 6
5.1 In case of RED on the BUC Status LED ...................................................................................... 6
5.2 In case of OFF on the BUC Status LED ...................................................................................... 9
5.2.1 If there is DC voltage (24Vdc) on the BUC input power cable ........................................... 9
5.2.2 If there is no DC voltage on the BUC input power cable ...................................................10

1. Overview

START

BUC “RED or OFF” on LED

OK
Check Status
Aptus “RED or GRAY”
NG
RED OFF or GRAY

No 10MHz reference BUC Power Failure

Refer to 5.1 In case of RED Refer to 5.2 In case that

on the BUC Status LED BUC status LED is Off

Diagnosis TEST

END

Intellian Technologies Inc. Page 2 / 12

This document is proprietary to Intellian Technologies, Inc. and must be treated on a confidential basis. It may be used solely for the purposes intended by Intellian Technologies, Inc.
Use or disclosure of this document, or the information contained herein, for any other purpose is not permitted without prior written authorization.
Troubleshooting Guide
Related Product Symptom Possible Cause
v100/v100GX TX mute / BUC failure BUC, Power Module, Slip ring
Document Number: #2016P2-TG0212-05-V1_0

2. Problem Description
VSAT service is not available due to TX issue. You can check the BUC condition
through the Aptus not the ACU or antenna log. For the BUC condition through the
Aptus, it is only identified on the antenna which has RS232 M&C monitoring function
(NJRC mini BUC).
For v100 Model
V3-11(X)-(X)J(X) : J stands for 8W EXT NJRC Mini_RS-232C_NJT8318UNMR
V3-11(X)-(X)L(X) : L stands for 16W EXT NJRC Mini_RS-232C_NJT8319UNMR
2.1 LED on the BUC
Check the status LED of the BUC

Status LED

(Mini NJRC BUC)

GREEN : Normal
RED : Fault (No 10MHz reference)
OFF : Fault (BUC power failure)

2.2 Aptus
Click Get Information button to update the BUC status condition and check the
color of all the LED on BUC status in the Aptus.
The four BUC Status LED must be displayed with blue color.

Normal Fault Fault

(No 10MHz reference) (BUC power failure)

Intellian Technologies Inc. Page 3 / 12

This document is proprietary to Intellian Technologies, Inc. and must be treated on a confidential basis. It may be used solely for the purposes intended by Intellian Technologies, Inc.
Use or disclosure of this document, or the information contained herein, for any other purpose is not permitted without prior written authorization.
Troubleshooting Guide
Related Product Symptom Possible Cause
v100/v100GX TX mute / BUC failure BUC, Power Module, Slip ring
Document Number: #2016P2-TG0212-05-V1_0

3. Possible Cause
 BUC error
 BUC power cable & D-sub Gender error
 TX Path RF cable error
 Modem error

(BUC System Diagram)

Intellian Technologies Inc. Page 4 / 12

This document is proprietary to Intellian Technologies, Inc. and must be treated on a confidential basis. It may be used solely for the purposes intended by Intellian Technologies, Inc.
Use or disclosure of this document, or the information contained herein, for any other purpose is not permitted without prior written authorization.
Troubleshooting Guide
Related Product Symptom Possible Cause
v100/v100GX TX mute / BUC failure BUC, Power Module, Slip ring
Document Number: #2016P2-TG0212-05-V1_0

4. Spare Parts
It is recommended to prepare the spare parts below which might be used for
troubleshooting.
4.1 Module
V1-2211 NJRC mini 8W Extended BUC (NJT 8318)
V3-6001 Coaxial Rotary Joint (2 CH) for v100GX/ v100
V3-4008 Main Control Board & BLDC Board Assembly for v100GX/ v100
A-90024 v100GX D-Sub Assembly

4.2 Cable
V3-8024 RF Cable from R/J TX to Conversion Bracket for v100GX
V3-6010 Internal Interface to Skew Cable for v100GX (NJRC Mini 8W M&C)
V3-6013 Internal RF Cable Junction to RJ Ch1 for v100GX

Intellian Technologies Inc. Page 5 / 12

This document is proprietary to Intellian Technologies, Inc. and must be treated on a confidential basis. It may be used solely for the purposes intended by Intellian Technologies, Inc.
Use or disclosure of this document, or the information contained herein, for any other purpose is not permitted without prior written authorization.
Troubleshooting Guide
Related Product Symptom Possible Cause
v100/v100GX TX mute / BUC failure BUC, Power Module, Slip ring
Document Number: #2016P2-TG0212-05-V1_0

5. Troubleshooting
5.1 In case of RED on the BUC Status LED
1. Tick the ON option in the TX status box and press SET button and check the BUC
status.

2. Click “Get Information” as below.

If there is no 10MHz reference to the BUC, “PLL Lock” turns Red Alarm.

Normal Fault
(No 10MHz reference)

3. If “PLL Lock” turns Red Alarm, check 10MHz reference from the modem to the BUC
input cable by using a spectrum analyzer in the order below.
Modem  IF cable (between ADU and BDU)  Rotary Joint  RF Cable 
BUC

Intellian Technologies Inc. Page 6 / 12

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Use or disclosure of this document, or the information contained herein, for any other purpose is not permitted without prior written authorization.
Troubleshooting Guide
Related Product Symptom Possible Cause
v100/v100GX TX mute / BUC failure BUC, Power Module, Slip ring
Document Number: #2016P2-TG0212-05-V1_0
- Connect the spectrum analyzer’s cable to the TX Out on the modem to measure the
10MHz reference from the BUC as below.

TX Out

Measure 10MHz reference from the modem OK

(Display on spectrum analyzer)
- Connect the spectrum analyzer’s cable to the end of the IF TX cable to measure the
10MHz reference from the IF cable as below.

Measure 10MHz reference from the IF cable OK

(Display on spectrum analyzer)

- Connect the spectrum analyzer’s cable to the rotary joint (TX) to measure the 10
MHz reference from the rotary joint as below.

Measure 10MHz reference from the Rotary Joint OK

(Display on spectrum analyzer)

Intellian Technologies Inc. Page 7 / 12

This document is proprietary to Intellian Technologies, Inc. and must be treated on a confidential basis. It may be used solely for the purposes intended by Intellian Technologies, Inc.
Use or disclosure of this document, or the information contained herein, for any other purpose is not permitted without prior written authorization.
Troubleshooting Guide
Related Product Symptom Possible Cause
v100/v100GX TX mute / BUC failure BUC, Power Module, Slip ring
Document Number: #2016P2-TG0212-05-V1_0
- Connect the spectrum analyzer’s cable to the RF cable (BUC) to measure the 10 MHz
reference from the rotary joint as below.

Measure 10MHz reference from the RF cable (BUC) OK

(Display on spectrum analyzer)

- Connect the spectrum analyzer’s cable to the BUC to measure the 10 MHz reference
from the rotary joint as below.

Measure 10MHz reference from the BUC OK

(Display on spectrum analyzer)

4. If there is no 10 MHz reference on certain part you have inspected, replace it with
new one.

Intellian Technologies Inc. Page 8 / 12

This document is proprietary to Intellian Technologies, Inc. and must be treated on a confidential basis. It may be used solely for the purposes intended by Intellian Technologies, Inc.
Use or disclosure of this document, or the information contained herein, for any other purpose is not permitted without prior written authorization.
Troubleshooting Guide
Related Product Symptom Possible Cause
v100/v100GX TX mute / BUC failure BUC, Power Module, Slip ring
Document Number: #2016P2-TG0212-05-V1_0

5.2 In case of OFF on the BUC Status LED

If the status of BUC LED is off, check the voltage from BUC input connector to the
MCU.
5.2.1 If there is DC voltage (8Watt : 24Vdc / 16Watt : 48Vdc) on the BUC input power cable
Replace the BUC.
- Note that the below BUC is the NJRC mini BUC.

J (DC Power+)
K (GND)

- Check the voltage as below.

Caution
The BUC might be damaged when you check the voltage, carefully measure the BUC
voltage as below.

(Normal status) (Abnormal status)

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This document is proprietary to Intellian Technologies, Inc. and must be treated on a confidential basis. It may be used solely for the purposes intended by Intellian Technologies, Inc.
Use or disclosure of this document, or the information contained herein, for any other purpose is not permitted without prior written authorization.
Troubleshooting Guide
Related Product Symptom Possible Cause
v100/v100GX TX mute / BUC failure BUC, Power Module, Slip ring
Document Number: #2016P2-TG0212-05-V1_0
5.2.2 If there is no DC voltage on the BUC input power cable
1. Measure the DC voltage in the MCU

MCU

BUC power
Antenna
Voltage

Caution : When you check the GND, tap the case of the MCU kind of thing.

(How to measure the voltage)

(Normal status) (Abnormal status)

If there is no BUC power DC voltage (8Watt : 24Vdc / 16Watt : 48Vdc), replace the
MCU.
Follow the instruction of “V3-4008 MCU Service Manual”.

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Use or disclosure of this document, or the information contained herein, for any other purpose is not permitted without prior written authorization.
Troubleshooting Guide
Related Product Symptom Possible Cause
v100/v100GX TX mute / BUC failure BUC, Power Module, Slip ring
Document Number: #2016P2-TG0212-05-V1_0
2. If the condition of MCU is normal, check the voltage of the D-sub lower connectors
as below.

(D-sub assembly)

Insert a needle
kind of thing

(How to check the D-Sub cable)

If there is no DC voltage (8Watt : 24Vdc / 16Watt : 48Vdc), replace the D-sub lower
cable.
Follow the instruction of “V3-6007 Internal BUC_Pol IF to Main Control Cable
Service Manual”

Note
Below is the bad condition of the connector due to burnt pin.

Intellian Technologies Inc. Page 11 / 12

This document is proprietary to Intellian Technologies, Inc. and must be treated on a confidential basis. It may be used solely for the purposes intended by Intellian Technologies, Inc.
Use or disclosure of this document, or the information contained herein, for any other purpose is not permitted without prior written authorization.
Troubleshooting Guide
Related Product Symptom Possible Cause
v100/v100GX TX mute / BUC failure BUC, Power Module, Slip ring
Document Number: #2016P2-TG0212-05-V1_0

Please contact your local TS team should you require any further information.

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Use or disclosure of this document, or the information contained herein, for any other purpose is not permitted without prior written authorization.