Vinay Karthik B S

Bengaluru, India | +91 8971123831| work.vnykrthk@gmail.com|Linkedin

Data Informed Product Manager with 12+ Years of experience in Thought Leadership and Product
Management. Key eye for Customer Centric, Innovative and Sustainable Solutions for Business problems.

WORK EXPERIENCE
Product Manager at GE HealthCare Sep 2019 - Present

Service Suite is One Central Analytics Platform - Enables data-driven decisions for Global VCP & Quality
Leaders through Certified Data set of 23M Service Records (SR) to derive tangible business outcomes for
Global Services

Achievements:
● 45% Adoption Rate Increase (H1’22 vs H1’23) with 6K monthly Hits and 1900+ unique users Globally

● Enabled of 1.9 million USD contractual service cost savings (Variable Cost Productivity) by Outlier
Project
● Managed a product with Net promoter Score of 38 (51% Promoters) in NPS Survey’22

● Cost savings of 60K USD (OPEX) annually by performing Dashboard Standardization activities

● Saved 2900+ manual hours (roughly 280K USD) by developing reporting Solutions for Quality teams.

Responsibilities:
● Lead & Manage Enterprise Product Roadmap for Data & Analytics Product for Services business

● Develop the overall prioritization, milestones, deliverables, and success criteria for programs

● Capture the voice of the customer to drive business process definitions and product needs.

● Conducted Customer Discovery Sessions with Business for Customer needs that drives Services
Strategy
● Work with different teams to manage business analysis activities to meet engineering & product goals

● Defining and measuring key performance indicators to evaluate and understand product value

● Track value delivered, product adoption, performance, and execution against the end-to-end roadmap

● Defined KPIs and KRAs for Service Industry Dashboard that helps to increase the teams’ productivities

One Global Business-Business (B2B) eCommerce Platform – Digital Transformation efforts to provide a
Omni-Channel experience for all GE HealthCare equipments such as Hand Held Ultra Sound Devices with
Order Placement, Backorder Management, Payment Engine and Order Tracking integrated.

Achievements:
● Enabled sales teams to achieve Goal of 11M USD for the year 2020-21

● Decrease Abandonment Rate by 5% with implementing Search Engine Results Page (SERP) feature
● Increase User Conversion Rate by 23% with implementing Hybris Payment Engine

● Marketo integration enabled new Opportunities and Lead Conversion – (2M USD)

● Conducted research with 40+ users to help prioritise new payment methods to be rolled out.

● Orchestrated new product/segment to expand market share and generate $6 M USD in revenue.

Responsibilities:
● Ensure product requirements are defined globally, with scale, SLAs, performance in mind.

● Make trade-off decisions based on technical and business insights.

● Participate in the QA process to ensure the final product meets the business design.

● Manage collaboration between product management, UX design, and development team members

● Partner with UX research and Customer Care to understand the Product from the customer POV.

● Identifying new opportunities based on research, industry trends and best practices, driving
innovation.

Product Manager at Amadeus IT Group Jul 2015 - Sep 2019

Departure Control System (DCS) Passenger Documents - facilitates the complete Travel Lifecycle

Responsibilities:
● Define ‘Definition of Done’ & ‘Definition of Ready’ for the Requirements

● Build a Data Dictionary for Passenger Document formats

● Handled 8 DCS Airline Implementations across globe with cross functional teams for System migration

● Product Manager of Cross Sell, Fares, Profiles for Travel Channels’ Front Office Booking tool.

● Conducted Brainstorming for Requirement Discovery Sessions as part of Release Management.

Chatbot (Amanda) – Ground-breaking solution with aim to increase the self-service capability of the
Airlines. Would reduce the Mean Time to resolve the issues by more than 98.7%.

Business Analyst at Accenture Aug 2011 - Jul

2015
● Created User stories, BRD, Test Plans, Use case and Mock-ups

● Manage Agile KPIs such as: Product backlog, Burn down chart, Sprint burn-up charts, Team velocity etc.

EDUCATION
Bachelor of Engineering from Visvesvaraya Technological Mar 2007 - Jun 2011
University
Graduate course, subjects studied included: Electronics and Communications
● Graduated with 1st Class with Distinction honours
 KEY SKILLS & INTERESTS
Agile, Data & Analytics, Product Management, Product Strategy, Product Roadmap, User experience (UX),
Data as a Service (DaaS), Stakeholder Management, Requirement Engineering, Knowledge Management,
New Product Launch, Payment Engine Integrations, Leadership, SQL, Design Thinking, Problem Solving,
Requirement Analysis, Feature Definition, Key Metrics, User Acceptance Testing (UAT), AWS, Spotfire

Domain Exposure: B2B (HealthCare IT, eCommerce, Airline IT, Retail)

EXTRA-CURRICULAR ACTIVITIES
CGS Industry Center of Excellence (CoE) @ Accenture, Aug 2013 – Jun 2015
Bengaluru
I created sustainable opportunities in Knowledge Management and Documentation Framework.
● Conducted 80 global knowledge sharing sessions about Consumer Goods and Services Industry.

Student Representative @ College Placement Coordinator Jan 2009 - Dec 2010

Main aim is to connect students to the placement training curriculum
● Led a team of 5 students, organising 6 events with combined 300+ attendees.

ACHIEVEMENTS & CERTIFICATIONS

● Scrum Alliance Certified CSPO (Certified Scrum Product Owner)

● IIBA Certified CCBA (Certification of Capability in Business Analysis.)

● Received ‘CDX Pride' for implementation of Payment Engine for 'all' GE HC businesses

● Received ‘Go Getter’ from Amadeus Singapore for DCS implementation of Singapore and Japan Airlines

● Received ‘CGS Pinnacle’ for contributing as a Knowledge Manager in CoE

*Passport details will be provided upon request