FAQs

Q: WHY IS IT IMPORTANT THAT ALL COMPS ARE SPLIT OFF THE GUEST CHECK AND THAT THEY ARE TAKEN CARE OF IMMEDIATELY?
A: To ensure our Guests always have an accurate check in the event they decide to pay on the Ziosk. If we do not take care of Comps/Voids in a timely manner our
Guests may end up paying for something that didn’t have or didn’t like.

Q: WILL WE USE ZIOSK FOR LARGE PARTIES?

A: No, will not use Ziosk for parties of (10) or more Guests, this will slow down speed of service since our Guest would have to pass the one device around the table
just to order drinks. This would also make splitting checks more difficult and time consuming since all items ordered on the Ziosk automatically go to Seat #1.

Q: CAN I APPLY A PARTIAL PAYMENT IN CASH THEN CLOSE OUT THE REST OF MY CHECK ON ZIOSK?
A: No, we cannot apply a partial cash payment on Ziosk then use a CC/GC for the remaining balance. If the
Guest would like to close out with Cash for partial or full payment, the Server will close the check out on Dash.

Q: HOW DO WE CONTROL GUESTS ORDERING ALCOHOL ON ZIOSK?

A: Once a Guest has been carded the Server can order the drink directly from the device by entering secret PIN or order the drinks on the Dash POS. Once the first drink
has been ordered for the table this will enable alcohol ordering for the Guest. To discontinue alcohol service to a Guest enter the ZAC control on Dash to prevent them
from continuing to order thru Ziosk. A good practice would be to card everyone at the table even if they do not order an alcoholic beverage. If carding Guests that do
not order an alcoholic beverage, please explain that by carding them now, they will then be able to order an alcoholic beverage if they change their mind without
having to wait.

Q: WHAT IF A GUEST PLACES THEIR ORDER, PAYS ON THE ZIOSK, AND THEN WOULD LIKE TO ADD AN ITEM TO THEIR ORDER?
A: The Manager is able to adjust the order by voiding the payment in Dash. The credit card will then need to be rescanned. The other option is for the Guest to pay their
original check, and then treat the additional item as a new transaction.

Q: WHAT IF SOMEONE ACCIDENTALLY ACCESSES THE GAMES, BUT DIDN’T WANT IT?
A: A Manager will void it from the check at the POS.

Q: IF WE “86” AN ITEM ON THE MENU, WILL IT STILL SHOW UP AS AVAILABLE ON THE ZIOSK?
A: No. The “Order Now” button would be grayed out or the send button will provide the Guest a message to “See Server” for assistance.

Q: WHAT DO I DO IF SOMETHING IS NOT WORKING PROPERLY ON OUR ZIOSK?

A: If anything is broken on the device Utilize the RMA form on krowD to request service or replacement via krowD > My Work > Ziosk > Submit an RMA request

Q: WHERE DO GAMES SALES SHOW UP ON MY P&L?

A: Other Sales

Q: WHAT CHARGES ASSOCIATED WITH ZIOSK WILL SHOW UP ON MY P&L AND WHAT CATEGORY WILL THEY BE UNDER?
A: Aside from the Ziosk monthly Subscription Fee, there are a few other incremental costs associated with the program. The amount of these cost will vary by restaurant
based on the number of terminals and the amount of Guest usage.