SHABER HASSAN TAHIR

+971588895834 | linkedin.com/in/shaber-tahir | shabertahir89@gmail.com | Dubai, UAE

Experienced professional with six years of comprehensive expertise in customer service and logistics operations within the retail
and e-commerce industries. Proven track record of delivering exceptional service standards, optimizing supply chain efficiency,
and enhancing customer satisfaction. Proficient in managing diverse logistical challenges, implementing strategic solutions, and
driving operational excellence. Dedicated team player with strong communication skills and a results-driven approach to achieving
organizational goals.

Core Skills & Competencies

Customer Services | Vendor management | Logistics | Transport Management System | Market Research | Salesforce | Sales |
Marketing| Data Analysis | Reporting | CRM | Lead Generation | Microsoft Excel | Attention to Details | Adaptability |
Leadership |Teamwork | Multi-Tasking | Time Management | Interpersonal Skills
Work Experience
Daraz-Ali Baba Group (Pakistan)
Hub Coordinator (2018 – 2023)
 Led multiple departments, with a focus on spearheading DEX operations covering First Mile, Sort and Last Mile
processes.
 Supervised the day-to-day operations of 3PL partners (TCS, LCS, Trax, Rider, Blue Ex), overseeing both
Reverse and Forward logistics.
 Managed failed deliveries and processed customer return packages within the SLAs.
 Delivered outstanding Customer Service to exceed client expectations and build brand loyalty.
 Provided comprehensive Seller Support to marketplace vendors, addressing aspects such as product listing,
commission structures, shipping charges, and packaging protocols.
 Led various projects including Business-to-Business and Business-to-Customer service initiatives, and others such
as Daraz Dukan, Dmart, and Seller Facilitation Centre
 Oversaw the end-to-end hiring process for both Outdoor and In-house staff, including interview coordination,
document preparation and diligent maintenance of employee records.
 Managed 50+ Fleet on Last Mile department.
 Conducted weekly 5S audits, documented findings, and delivered training to enhance workforce efficiency, with a
particular focus on new hires.
 Demonstrated HSSE protocols to the team by implementing and enforcing rigorous safety measures across the
facility.
 Managed GRN process for supplies and inventory received from vendors.
 Collaborating with cross-functional teams to drive business success and reach common goals.
 Skillfully executed administrative tasks along with daily operations, enhancing overall organizational efficiency.

UMOOV Storage & Packaging Company (Saudi Arabia)

Sales Clerk (2016 – 2017)
 Managed records pertaining to Sales, Returns, and Inventory levels, ensuring accuracy and accessibility.
 Orchestrated customer orders and handled vendor management.
 Prepared merchandise for optimal presentation on the sales floor through effective pricing and tagging.
 Conducted cash reconciliation activities, maintaining financial accuracy and integrity.
 Oversaw the rigorous organization and correctness of the store's merchandise shelves and displays.
 Monitored and controlled inventory levels by regularly checking merchandise and proactively anticipating customer
demand.
 Operated various Sealed Air machines, including the Inflatable Cushioning Machine, Inflatable Void-Fill System, and
InstaPak Speedy Packer, contributing to efficient packaging processes.

Language Proficiency
English-Urdu-Arabic

Education
National College of Business Administration & Economics -Bachelors of Commerce (2015)

References
References and other documents are available upon request.