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  • Steam Support - My Recent Help Requests

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    This document is a correspondence between a Steam user and Steam Support regarding an issue accessing Steam Community features with a new account. The summary is: 1) New Steam accounts are limited from using all community features until $5 has been spent on the account. 2) The user contacted Support about this issue and was informed of the spending requirement to unlock full access. 3) Support was unable to directly assist the user further or provide a replacement code, and advised contacting the retailer where the code was purchased.

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    This document is a correspondence between a Steam user and Steam Support regarding an issue accessing Steam Community features with a new account. The summary is: 1) New Steam accounts are limited from using all community features until $5 has been spent on the account. 2) The user contacted Support about this issue and was informed of the spending requirement to unlock full access. 3) Support was unable to directly assist the user further or provide a replacement code, and advised contacting the retailer where the code was purchased.

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    © All Rights Reserved
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    4 views1 page

    Steam Support - My Recent Help Requests

    Uploaded by

    npvqxzw58n
    This document is a correspondence between a Steam user and Steam Support regarding an issue accessing Steam Community features with a new account. The summary is: 1) New Steam accounts are limited from using all community features until $5 has been spent on the account. 2) The user contacted Support about this issue and was informed of the spending requirement to unlock full access. 3) Support was unable to directly assist the user further or provide a replacement code, and advised contacting the retailer where the code was purchased.

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    of 1

    1

    Steam Support
    Home > My Recent Help Requests > HT-3DND-4Q7D-78H2

    HAVING TROUBLE ACCESSING A STEAM COMMUNITY


    FEATURE?

    New accounts are limited from using all of Steam's community


    features. You'll have access to all of Steam's features once
    you've spent $5.00 USD in the Steam store or added $5.00
    USD to your Steam Wallet. Some of the features that you
    won't be able to access are:

    Adding friends on Steam


    Buying or Selling items on the Steam Community Market
    Creating a Group on Steam Community
    Creating user reviews or rating artwork, screenshots,
    workshop content, or Greenlight submissions
    Using Friends chat in your Browser or on a Mobile device

    Additional info...

    Amount Spent on Steam: $0.00 / $5.00 USD

    Account: pronizyfundz1
    Email: pronizyfundz18@gmail.com
    Ticket: HT-3DND-4Q7D-78H2

    Your help request: I have a question about the Steam


    Community
    Related to: Steam

    Message from you on Mar 3 @ 9:13pm | 3 days ago

    Please help me fix this

    Files attached: IMG_8368.jpeg.jpg 16e9321c-


    f0d7-4331-88ea-ecb34d9dc72a.jpeg.jpg

    Message from Steam Support on Mar 4 @ 1:43am | 3


    days ago

    Hello,

    Thank you for contacting Steam Support.

    It looks like there may be a few reasons why


    you're not able to register this code.

    - You may be entering the code with a typo in it.


    Please make sure you're entering the code exactly
    as it is shown, printed in the card.
    - Your code may be still waiting for activation.
    Sometimes it takes a while for the activation to
    take effect after the purchase. Please wait a little
    longer and then try again.
    - The code's currency may be different from the
    currency of your region.

    In all of the above cases, if you are certain you've


    entered the code correctly, or waited for quite a
    while for the activation, or the code's currency is
    different from your region's currency, we
    recommend that you get in touch with the retailer
    who sold you the card to discuss refund or
    replacement options. We at Steam are not able to
    register this code on your behalf.

    Steam Support
    Hsiu

    Message from Steam Support on Mar 4 @ 2:26am | 3


    days ago

    Hello again,

    Sorry about the previous message. We


    misunderstood your issue.

    We are investigating this issue further. As soon as


    we have more information, we will update your
    ticket.

    Steam Support
    Hsiu

    Message from you on Mar 4 @ 3:06am | 3 days ago

    Am still waiting for your reply what’s happening

    Message from Steam Support on Mar 4 @ 11:18am |


    3 days ago

    I’m sorry, but we are unable to assist you with this


    issue. Steam Support cannot provide the code or
    issue you a replacement code.

    Depending on where you purchased this code, the


    seller may be able to provide further assistance.
    Please reach out to them to discuss your options.

    Steam Support
    Gabriela

    Did this response help you solve the issue?

    Yes, issue is resolved

    No, I need more help

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