Pengantar Health Informatics

Pertemuan 2 - Introduction to healthcare services

Aulia Zahrina Qashri, S.Kom., M.Sc., M.Med.Sci

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 Outline

● Healthcare services
● Patient journey mapping

Aulia Zahrina Qashri, S.Kom., M.Sc., M.Med.Sci

2 Program Studi S-1 Teknik Informatika
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 Healthcare Services

3
 Pertanyaan Diskusi

Apa yang Anda ketahui

mengenai layanan
kesehatan di Indonesia?

4
 Healthcare exists in every stage of human development

Share your opinion!

Image: hotcore.info

Aulia Zahrina Qashri, S.Kom., M.Sc., M.Med.Sci

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 Why do we need
healthcare
services?
We have the tendency to seek healthcare
services when we fall sick, instead of
preventing the illness in the first place.

Image: The World Economic Forum

Aulia Zahrina Qashri, S.Kom., M.Sc., M.Med.Sci

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 Health Continuum Model

Image: Philips

Aulia Zahrina Qashri, S.Kom., M.Sc., M.Med.Sci

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 Access to
healthcare in
low and
middle-income
countries

(Devi, 2020)

Aulia Zahrina Qashri, S.Kom., M.Sc., M.Med.Sci

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 Traditional Patient Journey: Eye Hospital

VA = Visual Acuity; IOP = Intraocular pressure (IOP) (Tham, 2020)

Aulia Zahrina Qashri, S.Kom., M.Sc., M.Med.Sci

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 Patient journey nowadays

10 https://medium.com/leoilab/evolving-the-patient-journey-through-artificial-intelligence-8ae0bbc0cd2c
 Patient Journey Mapping
Bahan Belajar untuk Tugas Besar 1

11
 Patient Journey Mapping (Sample 1)

12 https://oecd-opsi.org/innovations/the-integrated-patient-journey-map-a-design-tool-for-embedding-the-pillars-of-quality-in-healthcare-solutions/
 How to create a patient journey mapping
Step 1: Define goals and the scope of the map

● What is the purpose of creating the map? What are the expected results from the process of
patient journey mapping?
● What type of patient journey maps will we use?

Step 2: Create patient personas and do user research

● Patient persona profiles should include demographic information (age, race, marital status,
income), habits, goals, common pain points, and motivations.

Step 3: Map the patient's touchpoints

● Mapping every step of a patient’s journey, including the first interaction, pre visit services,
treatment, and post visit.
● The touchpoints will include every interaction with your healthcare service.
● All this information will become the backbone of your healthcare experience.

Aulia Zahrina Qashri, S.Kom., M.Sc., M.Med.Sci

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 Patient Journey Mapping (Sample 2)

14 https://www.researchgate.net/publication/345635076_Co-Design_Process_of_a_Virtual_Community_of_Practice_for_the_Empowerment_of_People_with_Ischemic_Heart_Disease/figures?lo=1
 Patient Journey Mapping (Sample 3)

15 https://www.semanticscholar.org/paper/The-perioperative-patient-experience-of-hand-and-An-Ridder-Dekkers/79d4508efac6f8c92a3cfccbbfc3859e865f6e38/figure/1
 Patient Journey Mapping (Sample 4)

16 https://dribbble.com/shots/10980281-Patient-Journey-Mapping
 Component of Patient Journey Mapping

Core components:

1. User Persona
2. Stage / Phase / Timeline
3. Feelings / Emotions
4. Device Touchpoint (alat kesehatan) / Point of contacts / Physical location (Lokasi/Benda/(Ruangan)
5. Patient needs (Kebutuhan pasien / apa yang dirasakan)
6. Duration (seconds / minutes / hours)

Optional:

1. Stakeholders (Tenaga kesehatan / tenaga medis / tenaga administrasi)

2. Location Description
3. Insights (Informasi baru apa yang kita dapat?)
4. Treatment

Aulia Zahrina Qashri, S.Kom., M.Sc., M.Med.Sci

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 Group Task - Mengidentifikasi alur layanan
kesehatan sesuai pilihan studi kasus
1. Pertemuan ke-3 tanggal 2 Oktober 2023 tidak ada kelas

2. Kelas digantikan dengan tugas kelompok melakukan kunjungan

secara mandiri ke fasilitas kesehatan sesuai case study untuk
observasi layanan kesehatan

3. Akses panduan dan template Catatan Observasi Layanan Kesehatan

di sini

4. Setiap kelompok hanya perlu membuat 1 copy dari template

tersebut

5. Gunakan hasil observasi sebagai bahan pembuatan patient journey

mapping untuk Tugas Besar 1 (Presentasi pada Pertemuan ke-7)

Aulia Zahrina Qashri, S.Kom., M.Sc., M.Med.Sci

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 Referensi

1. Coiera, Enrico. (2015). Guide to health informatics (3rd ed.). CRC Press.
2. Harbrecht, Brian & Delgado, Edgar & Tuttle, Raymond & Cohen-Melamed, Mark & Saul, Melissa &
Valenta, Cynthia. (2009). Improved Outcomes With Routine Respiratory Therapist Evaluation of
Non-Intensive-Care-Unit Surgery Patients. Respiratory care. 54. 861-7.
10.4187/002013209793800457.
3. Michel-Verkerke, Margreet. (2003). What makes doctors use the electronic patient record.
4. WHO. (2022). Digital Health: Planning National Systems!. TechChange, Inc.
5. Blecker S, Pandya R, Stork S, Mann D, Kuperman G, Shelley D, Austrian JS. Interruptive Versus
Noninterruptive Clinical Decision Support: Usability Study. JMIR Hum Factors. 2019 Apr
17;6(2):e12469. doi: 10.2196/12469. PMID: 30994460; PMCID: PMC6492060.

Aulia Zahrina Qashri, S.Kom., M.Sc., M.Med.Sci

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