Travel documents for Vietjet Air flights (VJ)

International flights

Travel documents must be in perfect condition and has not expired Accepting travelers only for those
who hold passports

Passports must be valid for more than 6 months. Exceptions may apply in certain countries with clear
requirements. Other travel documents such as visa (visa), return flight tickets / connecting plane tickets
Living factors and / or various health requirements Must meet the requirements from the database of
the International Air Transport Association

Child passenger aged 14 days to 12 years old who do not travel with a parents or legal guardian must
have a consent letter from a parent or legal guardian, the consent letter must attach a copy of the ID
card of the father or mother or a legal guardian That has been certified true copy attached to the
consent letter.

Child passenger aged 14 days to 12 years old who do not travel with a parents or legal guardian must
travel with guardian of at least 18 years old and have a consent letter from a parent or legal guardian,
the consent letter must attach a copy of the ID card of the father or mother or a legal guardian That has
been certified true copy Attached to the consent letter.

Domestic flights:

All passengers (including children, accompanied by adults) must present their identity card in compliance
with the airline safety regulations. The identity document type, with the following images, will be
accepted with valid conditions. (Not expired):

Passport

ID card

Announcement of the Armed Forces Certification

National Council membership card

Party membership card

Journalist card

Driver's license

Airline security control card

Vietnam Airlines Identification Card

Individual certificates have been adopted by the police, residential district

Birth certificate (for children 14 years and older)

Birth certificate certification (For babies under 1 month)

Reading for information and answer the following questions:

1. What is it called?
2. What is the purpose of this e-form?
3. When should you complete this form?

Writing:

Task 1: Imagine you were an international passenger to Bangkok on your business trip. Complete this
arrival declaration form on board and submit to your flight attendant upon your entry to the country.

travel declaration form - entry.pdf

Task 2:

Scenario: You are working for Vietjet Air.com as a Sales Manager and have received emails of complaints
from Korean passengers on a diverted flight yesterday because bad weather and request a full refund.

Reply an email, apologizing for the inconvenience, offering some compensation and explaining the
situation as well as your current solution to this problem. (You can make reference to page 21, course
book)

Task 3:

Scenario: You are working for Furama Hotel as the Custom Service Manager and have received emails of
complaints from Indian clients regarding the lost luggage item on the last day of their stay.

Reply an email, apologizing for the inconvenience, offering some solution to an compensation for this
problem.