MINI PROJECT REPORT ON DIGITAL BANKING

In partial fulfilment of degree of bachelor of commerce

computer application

Submitted by

AATHISESHAA R P

D.NO:21UCC554

Under the guidance of

Dr.A.MARIYA SELVI, M.Com, MBA, M.Phil, Phd

Assistant Professor`
Department of Commerce Shift II
School Management Studies
St. Joseph’s College (Autonomous)

Special Heritage Status Awarded by UGC

Nationally Accredited at A++ Grade by NAAC

College with Potential for Excellence

TIRUCHIRAPPALLI-620002

MARCH 2024
Dr.A.MARIYA SELVI, M.Com, MBA, M.Phil, PhD
Assistant Professor
Department of Commerce Shift II
St. Joseph’s College (Autonomous),
Tiruchirappalli -02

DATE:

CERTIFICATE

This is a bona-fide report of the “MINI PROJECT REPORT ON

PRACTICAL ADVERTISING” carried out by Mr. AATHISESHAA R P
(21UCC554) during under my supervision and guidance in partial fulfilment
of the requirement for award of Bachelor Degree of Commerce with
Computer Application from ST.JOSEPH’S COLLEGE (AUTONOMOUS),
TIRUCHIRAPPALLAI-620002.

Signature of Co-Ordinator Professor in Charge

External Examiner
 DECLARATION

I, hereby, declare that the Report on the Digital Banking,

is Conducted an Independent work done by myself AATHISESHAA R
P(D.No.21UCC554) under the guidance of DR.MARIYA SELVI,
Assistant Professor of B.COM, St. Joseph’s College (Autonomous),
Tiruchirappalli-620002, in partial Fulfilment for the award of the Degree
of Bachelor of Commerce in Computer Application, during the
academic year 2023-2024, and that the work has not formed the basis
for the Recognition of any other Degree at any other College or
University.

PLACE: TIRUCHIRAPPALLI SIGNATURE OF STUDENT

(D.NO:21UCC554)
DATE:
 DIGITAL BANKING LOGO

DIGITAL BANKING LOGO ~ FRIEND IS NEED A FRIEND IS INEED, THAT

MEANS BANK AS GIVEN THE LOAN AND FINANICAL SUPPORT IN
EASY MANNER THAT THE LOGO REPRESENT IT,

THROUGH DIGITAL BANKING USE ONLINE PAYMENT PLATFORM TO

GET THE BANKING SERVICE IN MINUTES AND TRANSFER MONEY
EASILY TO OTHERS THROUGH DIGITAL BANKING MODES THAT THEY
INCLUDES THE (NET BANKING, E-BANKING, MOBLIE BANKING)

USING MOBILE BANKING WE MADE OUR DAY EASY BY PAYING ALL

THE FEES AT ONLINE MODE WITH THE HELP OF MOBILE
EXAMPLE: DTH, MOBILE RECHARGE, ELECTRICITY BILS AND LIFE
INSURANCES ETC.

BY PROVIDING NET BANKING FACILITY IT IS MORE SAFE AND

SECURE THAN THE OTHER TYPES OF BANKING LIKE UPI, DEBIT,
CREDIT PAYMENT.
 IT REDUCE THE TIMES AND GAIN PHYSICAL HEALTH BY
EASY BANKING OPTION SO THE DIGITAL BANKING IS MORE
USEFUL THAN THE MANUALL.

IT CONNECT THE WORLD WITH PERSONS AT

DOMESTIC OR INTERNATIONAL BY PROVIDING BANKING SERVICE.

BANK INTER CONNECTED WITH WORLD

BANKING AS INTER CONNECTED THE WORLD THROUGH THEIR

SERVICE PROVIDING FUND FROM THE FIXED DEPOSIT OF PUBLIC
AND GIVE LOAN TO BUSINESS AND THEN RECEIVE THE INTERSET
THROUGH THE DEBTS AND INCREASE THE CAPITAL OF DEPOSIT
FROM THE PUBLICS AND INCREASE THE BANKING IN THE RURAL
AREA TO PROMOTE DIGITAL BANKING BY USING MOBILE ,AND
ONLINE THROUGH NET BANKING,TO MAKE OUR DAYS EASY AS
POSSIBLE.

CHAPTER-I E-BANKING

E-BANKING MEANING

Internet banking, also known as online banking, e-banking or virtual banking,

is an electronic payment system that enables customers of a bank or other financial
institution to conduct a range of financial transactions through the financial
institution's website.

E-BANKING HISTORY

Internet banking arrived in India in the late 1990s. ICICI was the first bank to
champion its usage and introduced internet banking to its customers in 1996. With
lower internet costs and increased awareness about electronic media, online banking
established itself only in 1999.

E-BANKING ORIGIN

The Internet has revolutionized the way we live, shop, entertain and interact and
also the way we save and invest. Internet banking arrived in India in the late 1990s.
ICICI was the first bank to champion its usage and introduced internet banking to its
customers in 1996.

FEATURES OF ONLINE BANKING

 Check the account statement online.

 Open a fixed deposit account.
 Pay utility bills such as water bill and electricity bill.
 Make merchant payments.
  Transfer funds.
 Order for a cheque book.
 Buy general insurance.
 Recharge prepaid mobile/DTH

E-BANKING MAIN FEATURE

Banking services mainly include accepting deposits, lending money, facilitating

transactions, and offering various financial products like savings accounts, loans,
and credit cards. Banking plays a crucial role in the economy by facilitating the flow
of money and enabling economic activities

TRADITIONAL BANKING VS E-BANKING

Basis Traditional Banking E- Banking Practices

Traditional Practice provides E-Banking Practices involve global
Global Coverage
limited coverage. coverage while sitting at home/office.

Traditional Practice does not E-Banking provides the facility of

Marketing Tool provide proper marketing marketing of products/ schemes online
tools. easily.

Traditional Practices
E-Banking same lot of line as there is no
Prompt Services involves process which
need to stand in long queues.
requires more time.
Traditional banking
With the system of reconciliation of
Reduction of errors/ practices do not provide a
inter-branch transactions, frauds and
Frauds complete check on banking
errors could be reduced.
transactions.

Bank executives have to Cost and time could be reduced or

perform a lot of paperwork everything is to be through some
Paperwork
which increases both time interval and no need for huge
and cost. paperwork.
 In the case of traditional
E-banking provides banking without
business, a person has to
Risk of carrying cash carrying cash as plastic money (ATMs,
carry cash at each point of
Credit cards are available)
time.

E- BANKING TRANSACTION

ATM. ATM or Automated Teller Machine is one of the most popular types of
electronic banking. The teller machine is also an electronic computerised
telecommunication device which enables you to withdraw funds, deposit funds,
change Debit Card Personal Identification Number (PIN), and use other banking
services.

TRUNCATED CHEQUES AND ELECTRONICS CHEQUES

Cheque truncation and electric cheques are two different things. In cheque
truncation the physical movement of a paper cheque issued stops and electronic
flow begins while the electronic cheque is issued electronically and no paper is
involved.
In cheque truncation, at some point in the flow of the cheque, the physical cheque is
replaced with an electronic image of the cheque and that image moves further. The
processing is done on the basis of this truncated cheque and physical cheque is
stored. MICR data is very useful in check truncation.
The electronic cheques are issued in electronic form with digital signatures /
biometric signatures / encrypted data.
The negotiable Instruments (Amendment) Act of 2002 gives constitutional validity
to the electronic cheques.

BANK WITHIN BANK ADVANTAGES OF E-BANKING

Opening a bank account can be one of the most important steps you take
toward reaching your financial goals. Why? Because putting your money in an
FDIC-insured bank account can offer you financial safety, easy access to your funds,
savings from check-cashing fees, and overall financial peace of mind.
CONSTRAINT IN E-BANKING

Lack of Direct Interaction Between Clients and Banks: Direct

communication between customers and banks is one barrier to internet banking.
Customers communicate with banks online through their websites. Customers can
occasionally not address their problems by contacting the bank virtually.

CHAPTER-II INTERNET BANKING

INTERNET BANKING

Internet banking, also known as online banking or e-banking or Net Banking is

a facility offered by banks and financial institutions that allow customers to use
banking services over the internet. Customers need not visit their bank’s branch
office to avail each and every small service. Not all account holders get access to
internet banking. If you would like to use internet banking services, you must
register for the facility while opening the account or later. You have to use the
registered customer ID and password to log into your internet banking account.

PRODUCT FEATURE

 Check Account Balances & Statements

You can log into the internet banking account to check your account
balance at any time. You can check for recent transactions or
download statements from years ago.

 24x7 Fund Transfer

You can transfer money within the same or different banks through
internet banking via facilities like RTGS, IMPS, NEFT, and UPI. You
can also initiate overseas fund transfers.

 Bill Payments & Recharge

You can pay various utility bills like electricity, landline, gas,
property tax, etc., and set up standing instructions for automatic
payments. You may also recharge your DTH and mobile phone
connection, pay credit card bills and loan EMIs conveniently.Apply
for Loans
  APPLY LOAN

You can apply for personal loans, home loans, and auto loans through
the net banking portal. You can also access all the necessary
information about the loan before sending your loan application.

CORPORATE AND INDIVIDUAL INTERNET BANKING

Corporate Internet Banking (CINB) of State Bank of India is the channel which
facilitates Corporate Customers (any non- individual customers such as firms,
companies, trusts, partnerships, proprietorship concerns etc.) to carry out banking
activities online anywhere and anytime, aided with the power and convenience of
the internet.

PROFITABILITY OF INTERNET BANKING

The bank's profit is the difference between the interest they pay their depositors
and the yield they make through investing. Higher interest rates increase the yield
on their investments.

RISK MANAGEMENT AND FRAUDS

Fraud risk management is a holistic and proactive fraud mitigation approach that
is embedded within an organization. A successful strategy requires robust internal
controls plus investment in anti-fraud technology. It also needs to consider the
current and future fraud landscape.

BACK END TECHNOLOGY AND OPERATION

Back end refers to the 'behind the scenes' operations. Back end departments or
offices provide the services that allow businesses to function. Examples include
administration, accounting, personnel (HR or human resources), document handling,
and communications data processing.
FUTURE OUTLOOK

Successful banks of 2030 will master data-driven customer experience across

channels, underpinned by artificial intelligence and robotic automation. Consumers
are becoming far more aware of the value of their personal data and the importance
of keeping it safe and secure.

CHAPTER-III MOBILE BANKING

MOBILE BANKING

Mobile banking is the act of making financial transactions on a mobile device

(cell phone, tablet, etc.). This activity can be as simple as a bank sending fraud or
usage activity to a client's cell phone or as complex as a client paying bills or sending
money abroad.

PROFITABILITY OF MOBILE BANKING

 ACCESSING THE BANK 24/7

 EASIER TO SAVE
 PAYING IUOs
 STRENGTHING THE SECURITY
 OFFERING CLARITY OF WHERE YOUR FINANICAL DATA IS
GOING
 TRACKING EXPENSES
 GIVING YOUR TAILORED OPTION

MOBILE BANKING APPS

  YONO Lite SBI
Previously known as SBI Anywhere Personal, YONO Lite SBI is the mobile app
for the State Bank of India account holders. This application supports Punjabi,
Gujarati, Tamil, Hindi, and English languages. Having lots of features, this mobile
banking app is easy to use and secure. Alongside click-based transactions, you can
utilize voice-assisted transactions also in this application.

ONLINE BANKING TRANSACTION

Online banking allows you to conduct financial transactions via the Internet.
Online banking is also known as Internet banking or web banking.Online banking
offers customers almost every service traditionally available through a local branch
including deposits, transfers, and online bill payments. Virtually every banking
institution has some form of online banking you can access through a computer or
app.

TELEPHONE BANKING

Telephone banking is a service provided by a bank or other financial

institution that enables customers to perform over the telephone a range of financial
transactions that do not involve cash or financial instruments (such as checks)
without the need to visit a bank branch or ATM.

MECHANISM

Using online banking requires a computer, tablet, mobile phone, or other device,
plus an Internet connection and a bank or debit card. In order to access the service,
you need to register for the bank's online banking service and create a password.
Once that's done, you can use the service to do your banking.
BENEFITS AND DRAWBACKS

CHAPTER-IV ONLINE BANKING

ONLINE BANKING PAYMENT SYSTEM

Online payments are payments that are initiated over the internet for goods or
services purchased either online or offline. Common methods to facilitate this
include: Bank Debits via online mandate (often referred to as Direct Debit - which
is the terminology we'll use in this guide)

OVERVIEW OF GLOBAL PAYMENT SYSTEMS

A global payments system is a means for companies and merchants across the
world to send and receive payments in different currencies. In order to streamline
the process and avoid hefty conversion fees, this is usually done by way of a global
payment processor.

OVERVIEW OF DOMESTIC PAYMENT SYSTEMS

Domestic. An efficient national payment system reduces the cost of exchanging

goods, services, and assets. It is indispensable to the functioning of the interbank,
money, and capital markets. A weak payment system may severely drag on the
stability and developmental capacity of a national economy.
RUPAY SERVICE

RuPay (portmanteau of Rupee and Payment) is an Indian multinational financial

services and payment service system, conceived and launched by the National
Payments Corporation of India (NPCI) in 2014.

IMMEDIATE PAYMENT SERVICE(IMPS)

Immediate Payment Service (IMPS) is an instant payment inter-bank electronic

funds transfer system in India. IMPS offers an inter-bank electronic fund transfer
service through mobile phones. The service is available 24x7 throughout the year
including bank holidays. NEFT was also made available 24x7 from December
2019,RTGS was also made available 24x7 from 14 December 2020.

NATIONAL UNIFIED USSD PLATFORM(NUUP)

National Unified USSD Platform (NUUP) is a platform provided by NPCI

(National Payment Corporation of India) which works on the USSD technology,
which is a transmission protocol used by GSM cellular telephones to communicate
with the Telecom Service Providers (TSP). Though similar to SMS (Short
Messaging Service), the USSD message however creates a real-time connection
which remains open, thereby allowing a two-way exchange of data.
The service is available on simply dialing the short code *99# from any basic mobile
phone, irrespective of the telecom service provider or mobile handset capability and
without any need for a mobile internet plan.

NATIONAL AUTOMATED CLEANING HOUSE(NACH)

National Automated Clearing House or NACH is a centralized system which

is implemented by the National Payments Corporation of India or NPCI for financial
institutions, corporate and government as a web based solution for the facilitation of
interbank, high volume electronic transactions.

e-KYC

eKYC (electronic Know Your Customer) is the automated process through

which companies can perform customer identity verification digitally. eKYC is an
alternative to the traditional process that required physical documents. Onboarding
rules and regulations for businesses have evolved significantly in recent years.

CHAPTER-V E-BANKING SECURITY

E-BANKING SECURITY

To protect customers and their finances, here are just a few of the steps financial
institutions take to ensure security in banking: Protecting data with 128-bit or 256-
bit encryption. Encrypting all digital communications, including emails and online
customer service. Automatic logouts after a period of inactivity.

INTRODUCTION NEEDS FOR SECURITY

Security is simply the freedom from risk or danger. The definition is extended by
defining risk as the potential loss resulting from the balance of threats,
vulnerabilities, countermeasures, and value. Understanding the security design
process involves determining the organization's security needs.

PRIVACY

In the digital world, security generally refers to the unauthorized access of data,
often involving protection against hackers or cyber criminals. Privacy involves your
right to manage your personal information, and security is the protection of this
information. Both are equally important aspects of cyber safety.

FINDINGS ON SECURITY

A finding is a single instance of a vulnerability appearing on an asset, identified

uniquely by plugin ID, port, and protocol. In Tenable Vulnerability Management,
you can view and manage the following types of findings: Vulnerabilities. Cloud
Misconfigurations. Host Audits.

CYBER CRIME

Cybercrime encompasses a wide range of criminal activities that are carried

out using digital devices and/or networks. These crimes involve the use of
technology to commit fraud, identity theft, data breaches, computer viruses, scams,
and expanded upon in other malicious acts. Cybercriminals exploit vulnerabilities in
computer systems and networks to gain unauthorized access, steal sensitive
information, disrupt services, and cause financial or reputational harm to individuals,
organizations, and governments.
ENCRYPTION

At its most basic level, encryption is the process of protecting information or data
by using mathematical models to scramble it in such a way that only the parties who
have the key to unscramble it can access it.

INDIAN BANK
Indian Bank (IB) is an Indian public sector bank based in Chennai. It has about
3,220 domestic branches, 2 DBUs ( Digital Banking Unit) about 4 foreign branches
and representative office. Founded in February 1937 by M. Ct. M. Chidambaram
Chettyar with twin objectives of specialising in foreign exchange business and
overseas banking, it has created various milestones in Indian Banking Sector. During
the nationalisation, IB was one of the 14 major banks taken over by the government
of India. On 5 December 2021, IB got Degidhan Award 2020–21 by Ministry of
Electronics & Information Technology for achieving second highest percentage of
digital payment transaction among public sector banks. As on 31 March 2022, IB's
total business stands at ₹417,960 crore (US$52 billion)

IB INTERNET BANKING FEATURES

1. Self Registration
On registration for Internet Banking, Individual/Retail Customers(having mode of
operation - Self Operated, EorS only) will be provided with option to activate
Internet Banking through debit card validation(Self Activation) or through Branch.

2. Debit Card Activation

Facility to IB Debit cardholders(Individual/Retail customers) to activate newly
issued ATM debit card through NetBanking channel. Menu is available under IB
Cards-->IB Debit Card-->Activate New Debit Card

3. Debit Card Green PIN generation

Individual/Retail Customers can generate Green Pin using the menu available in
Internet Banking under IB Cards-->IB Debit Card Pin-->Set Green Pin

4. Temporary daily transaction limit

Customers can request their account maintaining branch to assign temporary limit.
Temporary limit can be assigned for maximum of 30 days. After expiry of
temporary limit period, old limit will be reassigned.

5. Per transaction limit

Non Individual/Corporate Customers can request their account maintaining branch
to assign seperate per transaction limit. Per transaction limit can be assigned within
overal daily limit.

6. OTP over Email facility for Resident Individual/Retail Customers

Individual/Retail Customers who are going abroad for a shorter period can enable
Email OTP for a limited period by contacting their Branches. Customer can disable
this facility either by himself/herself using menu provided under "Edit Profile" tab
or can request respectve account maintaining branch for deactivation of the same.

7. IPO - Profile Registration

Customers are given option for profile registration under IPO-->Profile
Registration.

8. Internet Banking facility for Minors

All minor accounts are eligible to register for Internet Banking only with view
facility.

9. Standing Instruction facility

Customers can use Standing Instruction facility for IB to IB and Other Bank NEFT
transactions.

10. Addition of Nomination

Customers are given option to add nomination under Accounts-->Nomination--
>Add Nomination.

11.New Payment Aggregator-SBIepay

SBIepay is now available as a new payment aggregator for Internet Banking.
Please visit www.IB.in for the list of merchants enabled in IB for SBIepay.

12.Open PPF Account

Customers can now open PPF accounts under Accounts --> Schemes Under
Government Business --> Open PPF Account.

13.UPI PAYNOW India-Singapore

Customers can now opt for outward remittance to Singapore under Remittances -->
Remittance To Singapore --> Fund Transfer.

14.Demand Loan Against Deposit

Customers can now avail demand loans against IB deposits under Instant Loans -->
Loan Against Deposits.

IB MOBILE BANKING

 Online Registration and Self-activation through Debit Card (Retail)

 Funds Transfer/Utility Payments
 Invest More through IPOs easily on hand clicks.
 Opening/Closure/Renewal of Deposits
 Pay your Credit Card Dues from IB Mobile App.
 Set Standing Instruction / Auto Payment Facility for RDs and Loan
Accounts.
 Generate Account Statement.
 Apply new/ replace old Debit Card directly
 Manage ATM Limit/ POS Limit and E-COM limit.
 Avail more Cash back Points through Market Place having wide access to
latest Trending Products.
 Make QR enabled UPI payments seamlessly through App.

MOBILE BANKING SERVICE APPLICATION

The Bank may offer Mobile Banking Service to selected customers at its discretion.
There will be no obligation on the part of the Bank to support all the versions of
Android/iOS versions.

Though the Mobile Banking facility is very convenient, and the Bank uses the
advanced technological/security features on account, the technological knowledge
and discipline required for operating such accounts and because of the inherent risks
involved in case of failure to comply the confidentiality and other obligations of the
customers, all users are advised to familiarize themselves with the correct and proper
use of Mobile Banking Service and the terms and conditions mentioned herein,
before opting or using the Mobile Banking facility.

MOBILE BANKING SERVICES AND FUNCTIONALITIES

The Bank shall endeavor to provide to the User through Mobile Banking services
such as

1. Balance enquiry, Transaction details and Mini Statement

2. Intra Bank Transfer (request for transfer of funds between accounts of the same
User and other accounts)

3. Immediate Payment Service System (IMPS)

4. National Electronic Fund Transfer (NEFT)

5. MMID generation

6. Deposit Open/Closure/Renewal

7. PMJJBY&PMSBY insurance Enrollments

8. Credit card Payment (IB Credit Card only)

9. Debit card Blocking

10. Stop cheque facility

11. mPassbook-View & download SB/CDCC/Loan statement

12. Mobile Top Up, DTH Recharge, Utility Bill Payments

13. Complaint lodge/Track/follow-up on a complaint

14. Apply for MF/insurance/Locker/Demat account/Cheque Book

15. Issuance of home loan certificate /Education loan interest certificate/Deposit
interest certificate

16. SB/CDCLoan account statement

17. Standing instruction and schedule future fund transfers

18. Apply for loans (Home/Vehicle/Personal loan)

19. Voice Assistant

20. Beneficiary Registration

21. Payment of Central and State Government taxes.

FUNCTIONALITIES

1. Bio metric authentication

2. Pre login features (ATM branch locator,Recharge etc)

3. View details for all accounts (Accounts, deposits, cards, loans) - one customer
view

4. Ability to view basic account details (MAB, Account Status, Account Type,
Branch, IFSC Code, Address etc.)

5. View past transactions by setting period

6. Ability to view and save statements/transaction history for up to past 3 years

7. Personalize transaction limits

8. Set favourite accounts/favourite transactions

9. View/ Modify/ Delete Standing Instructions & scheduled future fund transfers.

CYBER CRIME
 Users are advised to take special care in respect of the mobile number/SIM card in
respect of user's mobile number registered with the Digital banking facility. In case
of loss of mobile handset bearing the number registered with the Bank or in case of

Max Max Max Max Amount Minimum Max Txn

Delivery
Services Amount Amount Amount per Amount per Count
Channel
per Day per Week per Month Transaction Transaction per day

Funds
200000 1400000 6200000 200000 5 25
Mobile Transfer
App
Bill
50000 250000 250000 25000 5 25
Payment

change in the mobile number, the user is advised to take special care to ensure that
the said number is not misused to carrying out unauthorized transactions in the
Digital banking facility. The users are also advised to take appropriate steps for
preventing the mobile service provides from issuing duplicate SIM card without the
proper authentications of the user.

Various cybercrimes like phishing, vishing (Voice phishing), SMSing (phishing

through SMS), compromise of User's system security etc., that could affect Payment
Instructions / other instructions to the Bank. Whilst the Bank shall endeavor to
protect the interest of the customers, there cannot be any guarantee from such
cybercrimes and other actions that could affect Payment Instructions / other
instructions to the Bank including but not limited to delay or failure in processing
the instructions.

FUNDS TRANSFER LIMITS

1. Entering the wrong Mpin thrice will block the Mobile Banking service to the
Account for the day and two such consecutive blockages will de-activate the Facility
and the Customer should lodge complaint to home branch to revive the services as
per the procedure laid down for the same.

2. Any change in the business rules of any of the processes will be notified on Bank's
website www.IB.in, which will be construed as sufficient notice to the Customer.
3. In the case of a joint account where mode of operation is "Either or Survivor"
/Anyone or Survivor, all account holders can use the Facility registered with unique
mobile number. The transactions in such accounts shall be binding on all the joint
account holders, jointly and severally. The Customers are bound to advise the Bank
separately, of any change in the mode of operation in an Account and get it effected
for necessary modifications to the Application.

4. The Bank reserves the right to reject a Customer's request for Mobile Banking
Service without assigning any reasons.

5. The Bank may suspend the Facility as per the bank's discretion, if the same has
not been accessed by the Customer for three months or more. If the Facility has not
been accessed for six months or more, the same may be cancelled.

6. The Customer can request for termination of the Facility by de-registering at

branch of account enabled for Mobile banking service or through Mobile Banking
Application. The Customer shall remain accountable for all the transactions on the
designated account made prior to confirmation of any such cancellation request by
the Bank. It shall be the Bank's endeavor to give a reasonable notice for withdrawal
or termination of the facility, but the Bank may at its discretion withdraw temporarily
or terminate the facility, either wholly or partially, anytime without giving prior
notice to the Customer. The facility may be suspended for any maintenance or repair
work for any breakdown in the Hardware/ Software of Mobile Banking service, any
emergency or security reasons without prior notice and the bank shall not be
responsible if such an action has to be taken for reasons of security or emergency.

7. The Bank may also terminate or suspend the services under the Facility without
prior notice if the Customer has violated the terms and conditions laid down by the
Bank or on the death of the Customer when brought to the notice of the Bank.

Authorization

 The customer expressly authorizes Bank to disclose to the service provider

or any other third party, all user information in its possession, as may be
required by them to provide the services offered under said facility to the
customer.
 The authority to record the customer’s details and transaction details is
hereby expressly granted by the customer to Bank. All records of Bank
generated by the transactions arising out of user of the facility, including the
time of transaction, beneficiary details, etc recorded shall be conclusive
proof of the genuineness and a accuracy of the transactions.
CARD SERVICE

The bank never asks any confidential information to

customers such as: ATM card no., credit card no., ATM pin,
user id of internet banking, login password, transaction
password, account number, etc. If such information is asked
over phone or mobile/SMS or through email, DO NOT
disclose such confidential information to the caller even if
he/she poses to be an employee of IB/Other Banks/RBI. In
such cases Customers are requested to bring this to the notice
of their branch/call centre.

RUPAY E-COM

RuPay Contactless card offers the unique proposition of one card for all your quick,
low value payments. This card can be used for transit payments (Bus, Metro, Cab
etc.), toll, parking, small value payments as well as for all normal day to day payment
needs.

The objective of RuPay Contactless is to provide a mechanism for Low-Value

Payments (LVPs) within the gambit of electronic payments.

RuPay Contactless specifications can co-exist with the existing technology being
used by the acquirer/operator and migration to common standards may be achieved
gradually to suit the convenience of PTO.
RUPAY COMMERCIAL CREDIT CARD

The RuPay Commercial Credit Card helps corporates in effectively managing the
travel, entertainment, and business expenses of their employees. Through our Pro
and Business cards, this card offers end-to-end solutions to businesses of all kinds.

RuPay Commercial Credit Card Benefits:

 The RuPay Commercial Credit Card allows corporates to track and manage
their spends.

 Card information is automatically uploaded in the company’s general ledger

system.

 Easy and convenient reconciliation of expenses.

X---------------------------------X-----------------------------------X
 Indian Bank FD Interest Rates January 2024

Period of Interest Rate Interest Rate on Interest Rate Interest Rate

Deposit on Deposit Up Deposit up to Rs on NRO on NRE
to Rs 1 Cr 25 lacs (For Fixed Deposit Fixed Deposit
(Domestic) Domestic Senior for Amount for Amount
Citizens Only) Up to Rs 1 Cr Up to Rs 1 Cr

7-14 Days 4.00% 4.50% 4.00% N.A.

(For Single
Deposit of
Rs 1 lac and
more)

15-29 Days 4.00% 4.50% 4.00% N.A.

30-45 Days 4.00% 4.50% 4.00% N.A.

46-60 Days 4.00% 4.50% 4.00% N.A.

61-90 Days 4.50% 5.00% 4.50% N.A.

91-120 Days 5.00% 5.50% 5.00% N.A.

121-179 5.00% 5.50% 5.00% N.A.

Days

180-269 5.75% 6.25% 5.75% N.A.

Days

270 Days- 6.25% 6.75% 6.25% N.A.

Less than a
Year

1-2 Years 7.30% 7.80% 7.30% 7.50%

2-3 Years 7.00% 7.50% 7.00% 7.25%

3-5 Years 7.00% 7.50% 7.00% 7.25%

5 Years and 7.00% 7.50% 7.00% 7.25%

Above
LATEST FEATURE OF BANKING

 Internet Banking
 Utility Bills Payment Facility
 Account Statement By Email
 Free cheque book
 Online Tax Payment Facility

Waiver Of Demat Account Opening Charges

Free cheque book facility. Waiver of Demat account opening charges. Utility bills
payment facility. Online Tax payment facility. Free Bharat QR Code & BHIM QR ...

Waiver of Demat account opening charges. Named printed chequebooks free of

cost up to 100 leaves. Folio Charges at 50% concession. International Debit Card ...

Demat account opening charges free. Online Tax payment free of cost. Online bill
payment facility. Facility for Family Health Insurance. Sweep Facility: If the ...

Free Stop payment instruction charges; Free Bharat QR Code & BHIM QR
Code; Waiver of Demat account opening charges; Free Monthly e-
statement/account statement ...

Account statement by email

Transfer of funds through RTGS/ NEFT (75 percent concession on charges); Online
Tax Payment/ Utility bill payment facility. Cash ..

Free Monthly e-statement/account statement. Free Standing instructions

registration. For any further details please feel free to contact our nearest Branch ...

Monthly statement of accounts through registered email. 8. Facility of Auto sweep,

when the Balance exceeds Rs 50000/- in Savings Account in units of Rs 10000

Waiver of Demat account opening charges; Free Monthly e-statement/account

statement; Free Standing instructions registration; Utility bills payment facility.
FOREGIN NRO CUSTOMER

 SMS Alerts
 Multi-City Cheque book (MCC)
 Domestic Debit Card
 Internet banking
 NRI Family Card
 To park India based current income in Rupees in India
 Account can be opened either individually or jointly with other NRIs / PIOs /
OCIs
 Account types permissible:
o Savings Bank
o Current Account
o Term Deposit
o Special Term Deposit
o Recurring Deposit
 Funds deposited in the account will be in the form of transfer from NRE /
NRO / FCNR (B) accounts or fresh remittance from overseas
 Account can be opened with resident Indians on "former or survivor" basis
 Account can be withdrawn for making local payments in Rupees
 Interest income is subject to deduction of tax at source @ 30.90%. In case,
depositor is resident of any of those countries with whom India has a DTAA,
the tax will be deducted as per DTAA (Double Taxation Avoidance
Agreement) agreed between India and the respective country
 Rupee loan available against NRO Deposits
 Tenor Of Deposits For TDR: 7 days to 10 years
 Tenor Of Deposits For STDR: 6 months to 10 years
 Tenor Of Deposits For RD: 12 months to 10 years
 Please click here for NRO Savings Bank Account Interest Rates
 Please click here for NRO Deposits (TDR / STDR / RD) Interest Rates
DOMESTICS CUSTOMER

Savings Bank (SB) / Current Account -

 Rupee denominated account

 Account can be opened with a zero balance
 It is preferable to fund the account upfront to avoid payment of charges for
non-maintenance of Minimum Average Balance.
 Interest is paid quarterly on the daily balance in Savings Bank account. No
interest is paid in Current Account.
 Minimum Deposit:
o In General Branches: As per MAB (Minimum Average Balance)
criteria
o In Personal Banking Branches: Minimum total customer
account/deposit balance should be Rs. 1 lakh for Metro / Urban areas
and Rs. 50,000 for Semi-Urban / Rural areas
 Balances in the account are partly repatriable subject to overall ceiling of USD
1 million or equivalent in a financial year
 Nomination facility available

Term Deposits (TDR) -

 Rupee deposits of fixed tenure

 Interest is paid quarterly on Term Deposit Receipts (TDRs). It can be credited
to the NRO Savings Bank account as per request of the customer.
 Minimum Deposit:
o In General Branches: Rs. 1000/-
o In Personal Banking Branches: Minimum total customer
account/deposit balance should be Rs. 1 lakh for Metro / Urban areas
and Rs. 50,000 for Semi-Urban / Rural areas
 Principal & interest amount are partly repatriable, subject to overall ceiling of
USD 1 million or equivalent in a financial year
 Nomination facility available
 You can avail a loan/overdraft against your deposit.
 CONTENT

S.no Topic Page.no

1. Introduction 1

2. Company info 2-15

3. Sample design 15-16