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MS Project

DigiNet SAT II Redevelopment

An Australian company “DigiNet” is company that offers phone (land line), mobile phone, dialup and
board Internet services to Australian families and business companies. The company has been operating
more than seven years in this business.

DigiNet does not have franchised sales outlets around the country unlike other mobile and Internet
providers. The company is able to offer cheaper rate to phone, mobile and internet services to customers.
Since the company do not have retailing shops in selling mobile plans or phone accessories, the company
is operating a very effective customer service call centre in Melbourne. Whenever customers need services,
they have to ring the call centre. The call centre receptionist will direct customers to different service
departments.

For customers who want to switch the land line to DigiNet, the operator will setup the service contract over
the phone. That includes the customer information, phone number, contract terms and payment method.

For customers who want to place an order of a mobile phone with a mobile plan, the customer will choose
a mobile phone from different brand. The operator will enter the customer details, SIM card information,
contract terms and payment method. The order is sent to the packaging section and then the mobile phone
will be packaged and the courier to the customer. At the moment, 75% of the customer placed their order
over the phone. In the next few years, the customers are expected to place their service request over the
internet. These services include sales, account enquiries, technical support etc.

For customers who phone up the company to place an order for dial up internet service, the operator will
enter the customer details, connection speed, down load limit, contract terms and payment method. The
operator will pass the information to the technical support service to set up the username and password.

The company had just offered board band service to customers half year ago. At the moment, their board
band offers are not competitive at all. There are only very small amount of customers who choose to use
their board band internet services. When customer places an order with the board band, they need to check
whether the customer is located in the ADSL enabled telephone exchange. Then a service requested will be
raised to Telstra to have the ADSL configured for the customer. DigiNet will record the customer
information, connection speed, download limit, contract details and the payment method. They will
organize to package and courier the ADSL modem plus the setup details to the customer. Sometime, the
customer would like to purchase a router or their accessories through the company.

Once the order has accepted, the packaging section needs to check with the existing stock. If the stock is
not available, a back order will be placed to the supplier. Basically, the packaging section is running the
inventory control system.

The company has over 1.5 million customer accounts last year. They are about to announce a very good
pricing package deal to customer who has DigiNet mobile phone and also want to use board band Internet
service with DigiNet. The company anticipates that there will be a 20% increase in sales once the package
deal is offered to public. The company is using a web based application “SAT” to handle the sales, account
payment and technical support. “SAT” was developed 5 years ago and has been heavily maintained
throughout the recent years. Its performance is an increasing concern to management. It comes to a point
that the system needs a major re-development.

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SAT was developed by the in house IT system development team. In the recent years, it was maintained by
a small IT services team including system analysts, programmers, database administrator, network
supports and network administrators. SAT was developed using the early web technology accessing
through the Apache server in the IBM AS/4000. It used the DB2 database.

The SAT II system will contain most of the SAT existing functionalities. SAT II will be running in the HP
Proliant DL380 G10, Gold 6248R, 32GB DDR4, 10Gig Eth, 8xSFF 2U Rack Server. It will use the
Windows Server 2019 operating system. The SAT II system will be using the Oracle Database 19c instead
of the DB2 database. The system will run an Apache server and Tom Cat server. The system will be
developed in J2EE platform.

Financial situation
The company is able to provide to sufficient funding for the project. However, the general policy in cutting
expenditure applies to all departments. It cutting includes the IT department as well. Fortunately, the
computer expenditure for the servers has been approved before the release of the general expenditure
cutting policy. However, there are concerns in the hiring external consultant or contractors whether they
will be approved or not.

The project
The SAT II has two aspects in the development and implementation process. The first aspect is the
software development. The second aspect is the network and server upgrade. The SAT II has no new
functionality except the performance has to be enhanced by using a different software technology (J2EE)
and database technology (Oracle).

The company has planned the SAT II to be completed before the new pricing offer is launched. Therefore
the SAT II software will have the capacity to handle the increase in sales and the existing business. With
the pricing strategy, the company allows the project to be completed in six month maximum. The project
will begin on 15st April 2023 and should be completed as close as possible to 15st Jul 2024. Anything that
takes the project to complete later than 15st Jul 2024 should be justified.

The Organisation Structure

Managing
Director
Tim Jones

Sales Marketing Warehouse Finance / IT Manager

Manager Manager Manager Human Joe Black
David Smith John Cross Jack Manning Resource
Manager
Jim Keeling

Sales Account Pricing Software Network and

/Customer and IT Operation
Section Section Promotion Section Section
Section

Figure 1. Organisation Chart

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Information Technology (IT) Staff Profiles
IT Manager – Joe Black
Experience:
 5 years Power Builder and Sybase Programming
 3 years analyst/programmer for a banking system
 3 years DP manager for a web development company
 3 years DP manager for a printing company

Web Content provider – Jim Higgs

Experience:
 3 years web development
 1 year Java programmer
 2 years technical writer
 2 years graphic designer

Database Administrator – Tai Chung Wong

Experience:
 3 years C programming
 1 year Java programming
 1 year DB2 database system
 2 years Oracle database system
 Database documentation
 Data Migration/Conversion
 OO Development Methodology

Senior Analyst/Programmer – Heath Staples

Experience:
 2 years J2EE and Java programming
 2 years web development
 3 years maintenance and support on SAT
 Testing
 Project management
 Quality management

Analyst/Programmer – Kim Morris

Experience:
 1 year Oracle programming
 3 year J2EE and Java programming
 2 year business analyst
 OO Development Methodology
 Data modelling
 Technical writing

Analyst/Programmer – Frank Quinn

Experience:
 2 years C++ programming
 2 years J2EE and Java programming
 1 year user training
 Data modelling
 User schema design
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  XML and ASP

Programmer – Mary Hawkins

Experience:
 1 year J2EE and Java programming
 2 year web editing
 Data modelling

Network Administrator – Daniel Ligi

Experience:
 3 years Network Administrator in Unix system
 2 years Microsoft Exchange servers
 2 years LAN and WAN network design
 Server installation
 Project management
 Quality management

Security Administrator – Dale Knott

Experience:
 2 years Network Administrator
 2 years help desk administrator
 2 years Network security
 LAN and WAN design
 Performance measurement
 Web and email server setup

Network Technical Support – John Higgs

Experience:
 2 years Network Administration
 2 years Technical support and Network security in a worldwide ISP distributor
 2 years Help desk
 User training
 Website deployment
 Technical writing

Operation administrator – Julie Pierson

Experience:
 3 years operator
 1 year network administrator
 System backup and database backup
 Data conversion
 Technical writing

Fig 2. Staff Profile

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The existing SAT system will continue to run until the SAT II is fully tested and implemented.

During the initial study, the project overview, task dependency and their tasks broken down (at this stage)
are collected as in the following charts:

Task Description
1. Establish Project
1.1. Project Definition
1.2. Project Funding
1.3. Project Charter Sign-off
2. Systems Analysis
2.1. Software Analysis
2.1.1. Preliminary Software Investigation
2.1.2. Problem Definition
2.1.3. Stakeholders Request
2.1.4. Use Case Model
2.1.5. Product/functional features
2.1.6. Non-functional requirements
2.1.7. Risk Analysis
2.2. Network Analysis
2.2.1. Preliminary Network Investigation
2.2.2. Review Existing Network
2.2.3. Capacity Planning
2.2.4. Requirement Specification
2.3. Systems Analysis Review & Sign-off
3. Systems Design
3.1. Software Design
3.1.1. Class Design
3.1.2. Database Design
3.1.3. Interface Design
3.1.4. Architectural Design
3.2. Network Design
3.2.1. Address, Name & Network Management
3.2.2. IP Routing & Design
3.2.3. IP Security
3.2.4. Multi-Casting & Quality of Services
3.2.5. Internetworking Design
3.2.6. Website Capacity Planning
3.3. Systems Design Review & Sign-off
4. Construction
4.1. Software Construction
4.1.1. Database Construction
4.1.2. Program Construction
4.1.3. Program Testing Plan
4.1.4. System Testing
4.2. Network Construction
4.2.1. Server & Accessories Acquisition
4.2.2. Cabling
4.2.3. Server Setup
4.2.4. LAN construction
4.2.5. WAN construction
4.2.6. Gateway and submask setup
4.2.7. Web Site Deployment
4.2.8. Function Testing
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 4.2.9. Performance Testing
4.3. Documentation, Review and Sign-off
5. Quality Assurance (QA)
5.1. Develop QA Criteria
5.2. Plan & Prepare QA
5.3. Conduct QA
5.4. QA Review & Sign-off
6. System Implementation
6.1. Plan for Implementation
6.2. Convert Existing Data
6.3. System Handover
Fig 3. Task Description

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Project Task Task Name Elapsed Skills requirements
Stage Duration
(Days)
1 Establish Project 30  Managerial skills
1.1 Project Definition  Project planning.
 Business analysis.
1.2 Project Funding
 Systems Analysis.
1.3 Project Charter Sign-off  Report writing.
1.4 Establish Project Completed
2 Systems Analysis 40
2.1 Software Analysis  DigiNet Business knowledge.
2.1.1 Preliminary Software Investigation  SAT knowledge.
 Systems Analysis.
2.1.2 Problem Definition
 OO Development
2.1.3 Stakeholders Request Methodology.
2.1.4 Use Case Model  Risk analysis.
2.1.5 Product/functional features  Report writing.
2.1.6 Non-functional requirements
2.1.7 Risk Analysis
2.2 Network Analysis  DigiNet business knowledge.
2.2.1 Preliminary Network Investigation  SAT knowledge.
 Network administration.
2.2.2 Review Existing Network
 Capacity planning
2.2.3 Capacity Planning
 Report writing.
2.2.4 Requirement Specification
2.3 Systems Analysis Review & Sign-off
2.4 System Analysis Completed
3 Systems Design 40
3.1 Software Design  OO development methodology.
3.1.1 Class Design  Data modelling.
 User schema design.
3.1.2 Database Design
3.1.3 Interface Design  Technical writing.
3.1.4 Architectural Design
3.2 Network Design  LAN design.
3.2.1 Address, Name & Network  WAN design.
Management  Network security.
3.2.2 IP Routing & Design  Technical writing.
3.2.3 IP Security  Capacity planning
3.2.4 Multi-Casting & Quality of Services
3.2.5 Internetworking Design
3.2.6 Website Capacity Planning
3.3 Systems Design Review & Sign-off  Managerial skills.
 Report writing.
3.4 Systems Design Completed
4 Construction 50
4.1 Software Construction J2EE/Java programming.
4.1.1 Database Construction Database Programming.
Web editing.
4.1.2 Program Construction
4.1.3 Program Testing Plan
4.1.4 System Testing
4.2 Network Construction Network administration.
4.2.1 Server & Accessories Acquisition LAN / WAN design.
Cabling skill.
4.2.2 Cabling
4.2.3 Server Setup Web server setup.
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 4.2.4 LAN Construction Web security.
4.2.5 WAN Construction Performance measurement.
4.2.6 Gateway and Submask Setup
4.2.7 Website Deployment
4.2.8 Function Testing
4.2.9 Performance Testing
4.3 Documentation, Review and Sign-off  Managerial skills.
 Report writing.
4.4 Construction Completed
5 Quality Assurance (QA) 110  Software quality assurance.
5.1 Develop QA Criteria  Network quality assurance.
5.2 Plan and prepare for QA  Project planning.
5.3 Conduct QA
5.4 QA Review & Sign-off  Managerial skills.
 Report writing.
5.5 Quality Assurance Completed
6 System Implementation 51  Data conversion.
6.1 Plan for Implementation  Web programming.
 Network administration.
6.2 Convert Existing Data
 Managerial skills.
6.3 System Handover  Report writing.
6.4 System Implementation Completed

Fig 4. Project strategy and their tasks broken down at this stage

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 2.2.1

3.2.2

3.2.3

4.2.2 4.2.3

Fig 5. Task dependency and their work breakdown relationship

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Staff in the IT department knew that the SAT II upgrade was inevitable due to the expansion of the
business opportunity. All networking staff had completed the training in using the HP-UX 11iV2 operating
system 2 months ago. IT software development staff had also completed a range of up skilled program
recently. Staff are quite competent in their current job position and trained to move into the new IT
platform. However, the managing director had indicated that the company will redevelop the system in the
most prudent way. Contract staff or outside consultants would not be approved unless there are conflicts in
work schedule cannot be resolved or specialist skills are required where existing staff are not able to fulfill.

In addition to the tasks mentioned in the above charts, there are tasks intrinsic to the project but they are
within the resources schedule and allocation.
Project Administration:
 The managing director had also allocated the project manager with 2 hours per day as ongoing
resources for project management. (i.e. Continuous Project Management from Project Start to
Project Finish and the resource is 2 hours per day for the Project Manager.)
 There are also weekly regular meetings. The managing director proposed 2 hours meeting each
week for the following members:
o The Project Manager
o IT Manager
o Software development representative
o Network development representative
o External consultant if required

Known external consultancy:

The managing director concerned with the backup and recovery contingency plan and procedures for the
Oracle Database 19c operational transactions. The existing staff has not been trained for the 19c backup
and recovery procedures. External consultant will be used for this task. The task is named as Develop
Disaster Recovery and Contingency Plans – Project Start to Project Completion. The resource is the
external Oracle Consultant. The cost was $15,000 which was negotiated and agreed with the database
consultant company.

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Assignment Requirements:
Students are expected to complete the requirements. Some requirements would require students to submit
in MS-Word document and some requirements need to be completed in MS-Project. It is advised that you
save the project under a different name for each requirement (i.e. “Save as”). You are advised to use the
naming convention as the following:

StudentName-StudentId.mpp

It is often easier to go back to the plan and carry on from there. Once when you formed the baseline, many
parts may not be changed.

For submission, you should hand in the final version of the plan with the printed documentation. You are
required to demonstrate your project file to your lecturer. Make sure that the file that you submit are not
corrupted file. If the file is corrupt it cannot be marked.

Requirement 1
You are required to produce a project scope document outline the business environment of the project. The
document should outline:
 The project title and date of authorization
 Project manager’s name and contact information
 The overall project goal or mission in business terms
 The project objectives in specific and measurable terms
 Roles and their responsibility of the key people?

There are many ways that the scope document or project definition can be written.

Assumption:
The project has adequate funding for the project. However, the use of funding for purchasing of major
hardware need approval.

Requirement 2
Use the MS-Project to create a new project without the use of template. Enter the phases and their tasks to
give the work break down structure from the given Task Description table (Fig 2). Note that the project
phases become the summary tasks in the project schedule. Assign tasks to their corresponding phases. For
the purpose of the case study, the tasks given in the WBS was broken down into a very high level. In real
commercial projects, the tasks must be broken down into “primitive or atomic” activities that can be
performed by an individual or small team. The project manager will then need to derive the WBS from
scratch. For the purpose of this case study, the tasks are already identified under their major project stages.

Requirement 3
Create a project calendar. The default working hours are Monday to Friday 9:00am - 13:00pm and 2:00pm-
6:00pm. Each day has 8 working hours and therefore each week has 40 working hours.

For each task and activity identified, determine their start time and duration.

Assume the project start date is 15/4/2023. Enter the information of public holidays into the MS- Project.
The public holidays are:
 Anzac Day (25/4)
 Adelaide Day (16/5)
 Queen’s Birthday (13/6)
 Labour Day (03/10)
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Requirement 4
a) Add a task to indicate the milestone for each phase. Each milestone should have zero duration.
Milestones are symbolic tasks that are used to indicate the progress or the end of a significant phase of
the project. The milestones are:
 1.4 Establish Project Completed
 2.4 Systems Analysis Completed
 3.4 Systems Design Completed
 4.4 Construction Completed
 5.5 Quality Assurance Completed
 6.4 System Implementation Completed

b) Based on Fig 4, enter the duration for each task. The project strategy provides the overall phase
elapased duration information. You need to determine the reasonable elapsed durations for each task.
Note that the project phases become the summary tasks in the project schedule.
c) Assign the relationship between the tasks. The Task Dependency and their work breakdown
relationship (Fig. 5) provides the information. In general, all tasks require their predecessor to finish
before they can start but with the following exceptions:
i. Program Construction can start when Database Construction is 80% complete. Some program
modules do not rely on the database access.
ii. Cabling can start when Sever & Accessories Acquisition is 40% complete. The Network Design
would have the roadmap for the servers and workstations.

d) After all of the tasks dependency has entered, analyse the potential for tasks that can start at the same
time, or with minor lead-time. Write a note to address these changes, if appropriate.

Requirement 5
Format the following:
a) In the Gantt Chart view, make the text style for the Milestones to be Bold and Italic.
b) In the Network Diagram view, make the critical path to be thick black border in the box style and the
black arrows to indicate the link of the critical path.

Requirements 6
The skills required are displayed in the following table.

Task Skills Specific skill requirements

1.1 Project Management, Report Writing DigiNet business experience.
1.2 Project Management, Business Finance DigiNet business experience.
1.3 Project Management, Report Writing DigiNet business experience.
2.1.1 Experience Experience with SAT.
Business Analysis
Good People Skills
2.1.2 Experience Experience with SAT.
Business Analysis DigiNet business experience.
Good People Skills Report writing.
2.1.3 Experience Experience with SAT.
Business and Systems Analysis DigiNet business experience.
Good People Skills
2.1.4 Experience Experience with SAT.
Systems Analysis RUP development methodology
2.1.5 Business and Systems Analysis Experience with SAT.
Report Writing RUP development methodology
2.1.6 Systems Analysis
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2.1.7 Business Analysis Specific Risk Analysis skills
Reporting Writing
2.2.1 Business Analysis Experience with SAT
Network administration
2.2.2 Business Analysis Experience with SAT
Network administration
2.2.3 Network administration Capacity Planning
2.2.4 Network administration Experience with SAT
Report writing Unix experience
2.3 Project Management, Report Writing DigiNet business experience.
3.1.1 Systems design J2EE programming
3.1.2 User schema design Oracle administration
3.1.3 Systems Design Experience with SAT
Web design
3.1.4 Experience in Java programming RUP development methodology
3.2.1 LAN design Experience with SAT
Network administration
Technical writing
3.2.2 Network administration Experience with SAT
3.2.3 Network security Experience with SAT
Network administration
3.2.4 Network administration Experience with SAT
Quality assurance
3.2.5 WAN Design Experience with SAT
Network administration WAN experience
Technical writing
3.2.6 Capacity Planning Capacity planning experience
3.3 Project Management, Report Writing Experience with SAT
DigiNet business experience.
4.1.1 Database administration Experience with SAT
Data Modelling Oracle DBA
XML XML
4.1.2 Java programming J2EE programming
Web content provider
4.1.3 Test plan development DigiNet business experience.
Experience with SAT
Quality assurance
4.1.4 System testing DigiNet business experience.
J2EE programming Experience with SAT
Web editing Quality assurance
4.2.1 Management Experience DigiNet business experience.
Procurement experience Experience with SAT
Hardware knowledge
4.2.2 Certification in network cabling Cabling certification
4.2.3 Hardware installation System administration
Operation system setup Unix experience
4.2.4 Hardware installation System administration
Unix experience
4.2.5 WAN construction DigiNet business experience.
Experience with SAT
WAN experience
4.2.6 Network administration Network design

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 4.2.7 Web security System administration
Server setup Experience of web security
4.2.8 Network administration DigiNet business experience.
Quality assurance Experience with SAT
Technical writing
4.2.9 Performance measurement Experience with SAT
Network administration
4.3 Project management DigiNet business experience.
Report writing Experience with SAT
5.1 Software quality assurance Quality assurance methods and standards
Network quality assurance
5.2 Quality assurance DigiNet business experience.
Quality assurance methods and standards
5.3 Quality assurance DigiNet business experience.
Quality assurance methods and standards
5.4 Project management and report writing DigiNet business experience.
6.1 Project management DigiNet business experience.
Experience with SAT
Need both software and network
experience (possibly 2 people)
6.2 Database administration Oracle experience
6.3 Project management and report writing DigiNet business experience.
Experience with SAT

Fig 6. Skills Requirements List

SATII Resource Pool

Resource name Skills Cost per day Availability Status

Joe Black Business analysis $220 In house Permanent
Report writing
SAT experience
DigiNet experience
Project management
Jim Higgs Web content provider $220 In house Permanent
Graphics design
Web Scripting
Technical writing
Tai Chung SAT experience $220 In house Permanent
Wong DigiNet experience
Database experience (Oracle & DB2)
Data construction & conversion
OO development methodology
Heath Staples J2EE and Java programming $220 In house Permanent
Web development
SAT experience
DigiNet business experience
Program testing
Project management
Quality management

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Kim Morris J2EE and Java programming $220 In house Permanent
Web development
SAT experience
DigiNet business experience
Data modeling and Oracle skills
Technical writing
OO development methodology
Frank Quinn J2EE and Java programming $220 In house Permanent
SAT experience
DigiNet business experience
Data modeling and user schema
design
XML and ASP
Mary Hawkins J2EE and Java programming $220 In house Permanent
Web development
Data modeling
Daniel Ligi Network administration (Unix) $220 In house Permanent
LAN and WAN design
SAT experience
DigiNet business experience
Server installation
Project management
Quality management
Dale Knott Network and security administration $220 In house Permanent
LAN and WAN design
SAT experience
DigiNet business experience
Performance measurement
Web server and email server setup
John Higgs Network administration (Unix $220 In house Permanent
experience)
Network security with ISP experience
Website deployment
Web security
Report writing
Julie Pierson (Not involved in the SAT II project N/A In house N/A
due to the daily support of SAT)
Consultant Software Architectural Design $1200 External Contract
(Software consultant (J2EE platform)
architect)
Consultant Quality assurance & standards $900 External Contract
Consultant WAN design consultant $1000 External Contract
Consultant J2EE programmer and program tester $450 External Contract
(J2EE
Programmer)
Cabling Cabling (Certified) $400 External Contract
Consultant Network/system administrator with $450 External Contract
(Network HP experience
administrator)
Consultant Capacity planning $450 External Contract
(Capacity Performance measurement
planning)
Consultant Oracle DBA $800 External Contract
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(Oracle
administration)

Fig 7. Resource Pool

Given the resource pool, you are required to set up the resource pool in the MS-Project 2013 or other
version

Requirement 7
You need to assign personnel resources to tasks for the project. You may choose the personnel from the
Resource Pool that you have setup from requirement 6. You must review the case study and determine the
essential skills required at each stage. Please note that the project establishment and analysis and design
stages (both software development and networks) require DigiNet and SAT experience. In principle, hiring
external consultants will be kept to minimal unless there are skill shortages in those areas.

Once when you have decided the skill requirements, you need to determine whether you will use the in-
house resources or the resources from external organization. You are required to determine how many of
each resource are required.

Note: when you assign work content to resources, if a task is listed with a duration of 20 days, then it will
require 160 hours to complete it (i.e. 20 days * 8 hours = 160 hours). Therefore it is not correct for a 20
day task to be show as 80 hours of effort allocated to it.

For DigiNet staff, they are charged at $220 per day for their productive work. Overtime is not
recommended but if it is need, the company is paying 50% above their normal rate.

Requirement 8
After the resources are assigned to the required tasks, the project schedule can be assessed for any conflict
of resources. You need to highlight any resource that is over-allocation or resource under-allocation.

In this requirement, you need to use the views for Resource Graph and Resource Usage to see the resource
conflicts. You are required to resolve the resource conflicts.

We assume that the full-time permanent staff have plenty of work to do when they are not engaged with
the SAT II project. You should use minimum number of consultants or outside contractors whenever
possible.

However, you need to aware that assigning 10 people to a ten-day task does not necessarily mean that the
task will be completed in one day, although the MS-Project may tell you that it will finish in 1 day. If you
do that you may be behind schedule in real life. In this exercise, you should try to reduce the overall
project elapsed duration, and therefore the project completion date may be brought forward.

Requirement 9
After the resource conflict has been resolved, you can determine your project with the project start date,
project completion date and the critical path.
Look at the Project Info Dialog Box. Record the finished date.

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You need to fine tune the project plan. You need to adjust those resources which have been allocated to
those tasks for a short period of time during a day. i.e. not all resources are working 8 hours a day for the
project. They may be 2 hours per day.

In this requirement, you also need to print some samples of the project summary report such as:

 Project summary
 Gantt Chart (1 page)
 PERT sheet
 Resource sheet
 Critical task report
 To-do list for any 2 resources
 Cost budgeted

You need to make sure that these reports are readable. You need to set the report header so that your report
is easier to be identified.

Requirement 10
Form the project baseline before the project begins. Save your project and also you save the project using
“Save as” to a different filename. Then use the baseline command to create Baseline Start and Finish
Dates.

Configure the Bar Styles to include a Baseline Bar Style (i.e. use Format, Bar Style) referencing “from”
Baseline Start “to” Baseline Finish. Set the bar style to a thin line in green color.

Note: You will need to read some MS-Project documents for completing all requirements.

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