SPPL/IM/10

CLAUSE-10 Rev. No. : 03

IMPROVEMENT Date: 01/01/2024

10. Improvement
10.1 General
SPPL determines and select opportunities viz. correction, corrective action, continual
improvement, break through change, innovation in the organization for improvement and implement
any necessary actions to meet customer requirements and enhance customer satisfaction. These
include:
a) improving products and services to meet requirements as well as to address future needs and
expectations;
b) correcting, preventing or reducing undesired effects;
c) Improving the performance and effectiveness of the management system (QMS, EMS &
OHSMS).
10.2 Nonconformity and corrective action
10.2.1 When a product, process, system nonconformity (including environment incident) occurs
including any arising from complaint of customer or interested parties: SPPL:
a) react to the nonconformity and either:
b) take action to control and correct it;
c) deal with the consequences;
d) evaluate the need for action to eliminate the causes of the nonconformity, in order that it does
not recur or occur elsewhere, by:
e) reviewing and analyzing the nonconformity;
f) determining the causes of the nonconformity;
g) determining if similar nonconformities exist – horizontal deployment, or could potentially
occur;
h) implement any action needed;
i) review the effectiveness of any corrective action taken;
j) update risks and opportunities determined during planning, if necessary;
k) Make changes to the IMS & FSMS, if necessary.
l) Corrective actions plan is appropriate to the effects of the nonconformities encountered.
10.2.2 SPPL retains documented information as evidence of:
a) the nature of the nonconformities and any subsequent actions taken;
b) the results of any corrective action. what needs to be monitored and measured;
10.3 Continual improvement
SPPL continually improves the suitability, adequacy and effectiveness of IMS. SPPL consider the results of
analysis and evaluation, and the outputs from management review, to determine if there are needs or
opportunities that need to be addressed as part of continual improvement.
Reference:
I. Procedure for Continual Improvement : SPPL/QSP/QMSH/05
II. Procedure for Corrective and Preventive Actions : SPPL/QSP/QA/04
Table 10.1 Reference Clause
ISO 9001:2015 ISO 14001:2015 ISO 45001:2018
10.1 Improvement - General 10.1 Improvement - General 10.1 Improvement - General
10.2 Nonconformity & Corrective 10.2 Nonconformity & Corrective 10.2 Incident, Nonconformity &
Action Action Corrective Action

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10.3 Continual Improvement 10.3 Continual Improvement 10.3 Continual Improvement

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