KARINA SCHLEGEL
EXPERIENCE
Damac Hills 2, Avencia 70,
Dubai
+971 504048825
Karina.schlegel91@icloud.co
m manner contributing to an excellent customer in-ight
Personable cabin crew member
offering more than four years of
employment in aviation. Driven
and dedicated with a fluency in
three languages. Demonstrated
commitment to passenger safety,
comfort and satisfaction. Proven
ability to handle diverse situations
with poise and professionalism.
Exceptional communication and
interpersonal skills, ensuring
positive interactions with
passengers and crew. Skilled in
emergency procedures, first aid,
and maintaining a calm
demeanor under pressure.
Seeking a role offering
exceptional customer service with
an international carrier.
Assistant Client Manager Espace Real Estate
11/2023 - 12/2023
• Communicated with owners regarding home and loan
status.
• Followed-up with prospects and hot leads to obtain
exclusives and drive new sales.
• Advised prospective clients on current market activities
and desirable opportunities in neighbourhoods.
• Compared listed property with recently sold estates of
similar nature to determine competitive market price.
Business Class Cabin Crew Emirates Airlines
07/2019 - 09/2023
• Followed company regulations and rules promoting safe
environment for both travellers and employees
• Carried out pre-flight duties by checking safety equipment
and verifying meal and drink requirements for passengers
• Dealt with high-net worth individuals in a professional
experience
• Promoted the sale of duty-free products
• Managed complaints with calm, clear communication
and problem-solving.
• Administered basic first aid, keeping calm and focused to
minimise disruptions to other passengers.
• Made announcements on behalf of pilot and answered
passenger questions during flight to keep customers up to
date with latest information.
Social Media Representative IGT Solutions
03/2019 - 06/2019
• Handling social media interactions with KLM customers by
responding to dialogue over channels like Whatsapp,
Facebook and Twitter
• Processing passenger bookings, maintaining and updating
customer data with Salesforce CRM Console
• Guaranteed first-class customer service, enthusiastically
anticipating and catering to customer needs and
requirements.
Associate – Banking & Finance Marc Williams Recruitment
08/2018 - 01/2019
• Sourced candidates through social media platforms,
validating suitability for available positions.
• Managed interview process on behalf of clients and
candidates, maintaining appropriate confidentiality with
both parties.
• Negotiated contract details, maintaining confidentiality
and impartiality throughout.
• Advertised and managed position listings, organising
interviews with suitable candidates.
• Reviewed recruitment policies to determine efficacy of
selection techniques and recruitment programmes.
• Balanced client and candidate needs to achieve
outstanding satisfaction ratings.
• Briefed candidates about responsibilities, salary and
benefits of jobs.

Branch Manager Fit in Time - United Arab Emirates

04/2016 - 06/2018
• Created and led custom and group fitness sessions using
EMS device (electro-muscle stimulation)
• Grew customer base through word-of-mouth referrals
based on customer satisfaction and results.
• Planned individualised fitness and nutrition plans to help
clients achieve weight loss goals and improve
cardiovascular health.
• Negotiated new contracts for potential clients and
renewals for existing clients
• Oversaw complete sales cycle process from prospecting
through contract negotiations and close.
• Reviewed loan applications to deliver on company
targets.
• Mentored staff to increase sales success and productivity.

CORE QUALIFICATIONS

• Safety Procedures
• Airline Operations
• Coaching and Training
• Adult AED and CPR
• Hospitality
• Interpersonal communications
• Team management
• Compliance and regulations

EDUCATION

Bachelor of Science: International Economics

Heinrich-Heine University - Germany, Germany, 2016
• Electives: International Economics, European Integration,
Health Economics, Customer Policy
• Bachelor Thesis: „Cross-border cooperation in multinational
companies - An analysis of virtual teamwork, business
travels and expatriation as opportunities for international
cooperation“

School Diploma
Mariengymnasium - Germany, Germany, 2011
• Graduation from High-School
• Mathematics and Art as favorite subjects of study

ACCOMPLISHMENTS

• Participated in rigorous recurrent training programs,

achieving 100% compliance with all safety and regulatory
requirements
• Successfully managed challenging interpersonal situations
among passengers, de-escalating conflicts and ensuring
hamonious cabin environment

CERTIFICATIONS

Certified RYT Yoga Teacher in Vinyasa, Yin and Empowerment

Yoga, completed 350 hours recognized and approved by
Yoga Alliance
LANGUAGES

German: First Language

English: C2 Russian: C1

Proficient Advanced