IDFC FIRST Bank FASTag -Terms and conditions

I declare, confirm, and agree that:

1. I have understood and hereby agree to the Terms and Conditions as applicable to the IDFC FIRST Bank
Tag as set forth above. I understand that access to any changes/updates in the Terms and Conditions
and Schedule of Charges applicable to the IDFC FIRST Bank FASTag would be available on
www.idfcfirstbank.com only and I hereby agree that I shall keep myself updated about any changes to
these Terms and Conditions and Schedule of Charges as updated on www.idfcfirstbank.com from time
to time.

2. AII the particulars and information given in this application and all documents referred or provided
therewith) are true, correct, complete and up-to-date in all respects and I have not withheld any
information. I agree and undertake to provide any further information or update the bank regarding any
change in my information IDFC FIRST Bank and its Group Companies may

require from time to time.

3. I understand that IDFC FIRST Bank Limited (“IDFC FIRST Bank”) reserves the right to reject my
application without providing any reason. I agree and understand that IDFC FIRST Bank and its Group
Companies reserve the right to retain the application forms, and the documents provided herewith and
will not return the same to me.

4. I hereby consent and authorize IDFC FIRST Bank and/or its affiliates,associates, business partners,
agents, co brand partners and third parties engaged by IDFC FIRST Bank to send me information through
WhatsApp/SMS/email alerts/post/any other mode as deemed fit by the Bank or/call me on my
registered mobile number for the purposes of operation of the FASTag, send Welcome Kit/monthly
statements/marketing information and offers on the FASTag and offering of various products and
services of IDFC FIRST Bank through agent(s) and/or any third party(ies) or any of the product(s) of its
group companies, subsidiaries, affiliates, business partners and co-brand partners.

5. I hereby consent and authorize IDFC FIRST Bank to share my information, data with any of its
affiliates, associates, subsidiaries, Business Partners, Agents, Co Brand Partners and any other persons as
may be deemed necessary or appropriate by IDFC FIRST Bank, for use or processing of the said
information/data by such persons for the purposes of marketing, providing offers on the FASTag and for
offering of various products and services of IDFC FIRST Bank through agent(s) affiliates, associates,
business partners, agents, co brand partners and any other persons/third party(ies). I shall not hold IDFC
FIRST Bank liable for the use/sharing of my information by either IDFC FIRST Bank or such affiliates,
associates, business partners, agents, co brand partners, and other persons/third parties.

6. I authorize IDFC FIRST Bank unconditionally and irrevocably to debit the relevant fees and charges
applicable to the IDFC FIRST Bank Tag (as mentioned in the Terms and Conditions, Schedule of Charges
from the funds available in my IDFC FIRST Bank Tag Account).

These Terms and Conditions apply to and regulate the provision of Tag facility provided by IDFC FIRST
Bank Limited. These terms and conditions the "Terms and Conditions", shall be in addition to and not in
derogation to any other terms as stipulated by IDFC FIRST Bank third party from time to time
 MOST IMPORTANT TERMS AND CONDITIONS (MITC)

The Most Important Terms & Conditions and all the information herein is applicable to all IDFC FIRST
Bank FASTag members. The MITC are subject to change.

Schedule of Charges: IDFC FIRST Bank FASTag

1) Charges Applicable on FASTag

Particulars Amt (INR)

FASTag Joining Fee Rs 100(Inclusive of GST)
FASTag Replacement Fee Rs 100(Inclusive of GST)

2)Tag Deposit and Minimum Balance

Vehicle Description Tag Security Minimum Balance

Class Deposit (Rs)
(Rs)
Car/Jeep/Van/Mini Light Commercial Vehicle 4 0 200
Light Commercial Vehicle 5 0 400
Bus/Truck (3 axle) 6 0 600
Bus/Truck (2 axle) 7 0 600
Truck (4 to 6 axle)/Tractor/Tractor with 12 0 700
Trailer
Truck (7 or more Axle) 15 0 800
Heavy Construction Machinery 16 0 800

***Please note :

• The Security Deposit and Minimum balance for customers onboarded before 1st April 2023 will
remain unchanged and would be applicable as per at the time and date of issuance.

The Schedule of charges are subject to change as per the Bank’s discretion and would be notified to
the FASTag members as and when applicable by displaying the same on Bank’s website.

Any government charges, duty or debts, or tax payable as a result of the FASTag, shall be the FASTag
Member’s responsibility and if imposed upon IDFC FIRST Bank (either directly or indirectly), IDFC FIRST
Bank shall debit such charges, duty or tax against the balance available on the FASTag. There will be
separate service charges levied for such facilities as may be announce by the bank from time to time and
deducted from the balance available on the FASTag. In the situation that the balance available on the
FASTag is not sufficient to deduct such fees, the bank reserves the right to deny any further
Transactions. The FASTag member allows to indemnify IDFC FIRST Bank against any expenses it may
incur in collecting money owned to it by him in connection with FASTag. The FASTag member authorizes
IDFC FIRST Bank to recover all charges related to the FASTag as determined by IDFC FIRST Bank from
time to time by debiting the balance available on the FASTag.

Other Terms and Conditions

These Terms and Conditions apply to and regulate the provision of FASTag facility provided by IDFC
FIRST Bank Limited. These terms and conditions the "Terms and Conditions", shall be in addition to and
not in derogation to any other terms as stipulated by IDFC FIRST Bank third party from time to time.

DEFINITIONS

In these Terms and Conditions, unless there is anything repugnant to the subject or context thereof, the
following words /expressions shall have the meaning as stated herein under ,

"Affiliate” means and includes any company which is the holding or subsidiary company of IDFC FIRST
Bank, or a person under the control of or under common control with IDFC FIRST Bank, or any person in
more than

“Application" or the "FASTag Application" shall refer to the application made by a customer to IDFC
FIRST Bank for the issuance of a FASTag. The Application shall be in the form of a written or application
made in the manner and format prescribed by IDFC FIRST Bank and shall form an integral part of these
Terms and Conditions.

"Concessionaire" refers to the person/entity that has been granted the right to construct, maintain, and
toll the Highway by the National Highways Authority of India.

" IDFC FIRST Bank FASTag refers to the FASTag issued by IDFC FIRST Bank using the RFID technology.

"FASTag Member/s" shall mean the individual or corporates who makes an Application for the issuance
of and to whom the FASTag has been issued by IDFC FIRST Bank subject to such term and conditions as
may be specified by IDFC FIRST Bank, and who is authorized to hold and use the FASTag.

"IDFC FIRST Bank FASTag Website” refers to www.idfcfirstbank.com, which is owned, operated and
maintained by IDFC FIRST Bank.

"Toll Plaza" shall mean such establishments maintained by the Concessionaire, wherever located,
whereby users are required to pay the toll amount applicable on a vehicle for usage of the Highway.

"Transaction" shall mean any FASTag transaction/s carried out by the FASTag Member/s as permitted by
these Terms and Conditions, including but not limited to, loading or reloading of funds to a FASTag.

“Customer Care” refers to the telephonic customer service facility provided by IDFC FIRST Bank 24*7 to
FASTag Member/s for any FASTag related queries.

INTERPRETATION

· All references to singular include plural and vice versa and the word "includes" should be construe
 as "without limitation"
· Words importing any gender include the other gender.
· Reference to any statute, ordinance or other law includes all regulations and other instruments and
all consolidations, amendments, re-enactments or replacements for the time being in force.
· All headings, bold typing and italics (if any) have been inserted for convenience of reference only
and do not define limit or affect the meaning or interpretation of these Terms and Conditions.
· The rules of interpretation as set out in the General Clauses Act shall, unless it be repugnant to the
subject or context thereof, apply to these Terms and Conditions as if incorporated herein.

APPLICABILITY OF TERMS

The FASTag Member shall be deemed to have unconditionally agreed to accept these Terms and
Conditions by submitting the Application for the FASTag or by performing a Transaction or by accepting
the FASTag, in the form and manner prescribed by IDFC FIRST Bank from time to time.

ISSUANCE OF FASTAG

IDFC FIRST Bank may Issue the FASTag to a customer on the request of the customer and pursuant to
the customer making an application for the FASTag and agreeing to the applicable terms and conditions
in the form and manner prescribed by IDFC FIRST Bank in this regard. IDFC FIRST Bank shall maintain
records of these applications and other transactions in such manner as may be deemed suitable by IDFC
FIRST Bank.

The FASTag Issued by IDFC FIRST Bank to the FASTag Member shall be mandatorily affixed on the vehicle
of the FASTag Member with the license plate number specified by the FASTag Member in the
Application. The FASTag is not transferable and may only be used with respect to the vehicle on which
the FASTag has been affixed by the authorized representative of the Bank. The FASTag member permits
the authorised representative to capture an image of the vehicle post FASTag affixing for bank's audit
purposes.

At the time of making the Application for issuance of the FASTag, the FASTag Member shall be required
to pay charges towards FASTag fee + service tax as applicable and a security deposit as per the type of
the vehicle (Mentioned in the Schedule of Charges). The FASTag can neither be reloaded thereafter nor
such Initial loaded funds be accessed by the FASTag Member until IDFC FIRST Bank has activated the
FASTag.

The FASTag can be reloaded to post activation of the FASTag. The FASTag holder shall be able to use the
FASTag only to the extent of the amount available on the FASTag Account at any given point of time.
The FASTag shall be activated subject to approval of the application by the Bank and a minimum amount
being loaded on the FASTag by the FASTag Member. Such funds shall be loaded on the FASTag after
deduction of the applicable charges/fees etc. payable by the FASTag Member to IDFC FIRST Bank for
availing the FASTag.

The FASTag holder shall be bound to comply with these Terms and Conditions and all the policies
stipulated by IDFC FIRST Bank from time to time in relation to the FASTag. IDFC FIRST Bank may, at its
sole discretion, refuse to accept the Application and to Issue the FASTag to the FASTag Member.

FEATURES OF FASTAG
The FASTag may be used for the purpose of making applicable toll payments (as may be required by the
relevant authorities) at participating Toll Plazas on the Highway through the ETC lane provided at such
Toll Plazas/Make parking payment as the Acquired Parking Premises/Make Fuel Payments at the
Participating Fuel Outlets. The list of participating Toll Plazas/Parking Premises/Fuel Outlets will be
updated on the FASTag Website by IDFC FIRST Bank from time to time. No interest shall be payable by
IDFC FIRST Bank on the amount available/loaded on the FASTag. A User ID and password will be
provided to the FASTag Member to allow him/her to reload the FASTag through the FASTag Website.
The FASTag member must not disclose this User ID and password to anyone else.

The FASTag Members may load and reload the FASTag at select Point of Sale locations Kiosks subject to
verification of their identity and any other mandatary requirements as prescribed by the Bank from time
to time and/or using the payment gateway available to the FASTag Members after they log in to FASTag
Website using the User ID and password provided to them. Limitations regarding minimum amount,
maximum amount, annual load limit and frequency of loading and reloading shall be applicable as
prescribed by the Bank from time to time. Funds loaded on a FASTag after activation by IDFC FIRST Bank
are immediately available for the FASTag Member to use.

LOST OR STOLEN FASTAGS

The FASTag Member must immediately report the loss/ theft over the telephone to the Customer Care.
The Customer Care shall, upon adequate verification, hotlist/cancel/suspend the FASTag and terminate
all facilities in relation thereto during working hours on a working day following the receipt of such
intimation and on the request of the FASTag Member and shall not be liable for any inconvenience
caused to the FASTag Member in this regard. The FASTag Member shall take cognizance of the fact that
once a FASTag is reported lost, or stolen and is subsequently found, the same shall be promptly cut in
half and adequate care taken to prevent its misuse. The FASTag Member is responsible for the security
of the FASTag and shall take all steps towards ensuring the safe-keeping thereof. The FASTag Member
will be liable for all charges incurred on the FASTag until the FASTag is reported lost /stolen. Further, in
the event IDFC FIRST Bank determines that the aforementioned steps are not complied with, financial
liability on the lost or stolen FASTag would rest with the FASTag Member. In case of any dispute relating
to the time of reporting and, Of Transaction/s made on the FASTag or any other matter in relation to the
said FASTag, IDFC FIRST Bank shall reserve the right to ascertain the time and, or the authenticity of the
disputed Transaction.

In the event transactions on the FASTag occur after the FASTag Member claims to have destroyed the
IDFC FIRST Bank FASTag, the FASTag Member shall be entirely liable for any such charges incurred on
the FASTag and shall under no circumstances hold IDFC FIRST Bank responsible for the same.

REPLACEMENT OF FASTAGS

In case of loss of the FASTag, the FASTag may be blocked by the FASTag Member by calling up the
Customer Care at 18002669970 by furnishing the required information for blocking the FASTag.

Once a FASTag is reported as lost or stolen the FASTag cannot be used again, even if found
subsequently. The FASTag Member declares that if a FASTag is reported as lost or stolen or is damaged
or stolen, if found subsequently it shall be the responsibility of the FASTag Member to return such
FASTag to IDFC FIRST Bank. Similarly, in case a FASTag is damaged, it shall be the responsibility of the
FASTag Member to return the damaged FASTag to lDFC FIRST Bank to enable replacement of the
FASTag. Replacement charges would be applicable as mentioned in the Schedule of Charges.

In the event of death of the FASTag Member, IDFC FIRST Bank shall cancel the FASTag upon being
informed of the same. The legal heirs of the FASTag Member can recover the balance amount available
on the FASTag as per IDFC FIRST Bank's policy/process.

EXPIRATION AND TERMINATION

IDFC FIRST Bank may, at any time, with or without notice, at its absolute discretion terminate the
FASTag.

IDFC FIRST Bank may terminate the use of the FASTag at any time without prior notice, if it considers it
necessary for business or security reasons, which may include but not limited to delay in payments,
fraudulent /improper usage misleading or incorrect information/documents given at the time of
issuance or otherwise, failure to furnish information or documents as required by relevant
laws/regulations (including identification documents) as may be required under the Bank's/ RBI's Know
Your Customer (KYC)/ Anti-Money Laundering (AML)/ Combating of Financing Terrorism (CFT)
guidelines, if the FASTag Member is involved in any civil litigation or criminal offence / proceedings by
any authority, court of law or professional body or association.

On termination of the FASTag the total of all charges and outstanding, whether or not already reflected
in the Statement and, the amount of any Charges incurred after termination, shall become forthwith
due and payable by the FASTag Member as though they had been so reflected, and interest will accrue
thereon as may be applicable as per IDFC FIRST Bank policy/process, from time to time.

The FASTag Member shall continue to be fully liable to IDFC FIRST Bank for all charges incurred on the
FASTag prior to termination.

Notice of termination or request to surrender of the FASTag shall be deemed given when a notice
posted to the mailing address and email ID of the FASTag Member, as per the records of IDFC FIRST
Bank, is received by the FASTag Member through ordinary post or email. The FASTag Member agrees to
surrender the FASTag to IDFC FIRST Bank, or its representative, upon being requested to do so. The
FASTag Member may not use the FASTag after notice of termination has been received by him/her.

USAGE GUIDELINES

The said FASTag is valid only In India and only with respect Toll fare payments/Select Parking
Payment/Select Fuel Payment/ required to be made in INR. The FASTag Member shall be responsible for
all facilities granted by IDFC FIRST Bank and for all related charges and shall act in good faith in relation
to all dealings with the FASTag and IDFC FIRST Bank. The Bank accepts no responsibility for any
surcharge levied by any Concessionaire/Parking Entity/Fuel Company and debited to the balance
available on the FASTag, with the Transaction amount. Any Transaction undertaken at any such
participating entity shall be conclusive proof that the charge recorded on such requisition was properly
incurred for the amount and by the FASTag Member using the FASTag except where FASTag has been
lost/stolen or fraudulently misused, the burden of proof for which shall be on the FASTag Member.

The FASTag Member is responsible for all Transactions initiated by use of the FASTag, except as
otherwise mentioned forth herein. Each time the FASTag Member uses the FASTag he authorizes IDFC
FIRST Bank to reduce the funds available in the FASTag Account by the amount of the Transaction. The
FASTag Member is not allowed to exceed the available amount in the FASTag Account through an
individual Transaction or a series of Transactions. Nevertheless, if a transaction exceeds the balance of
the funds available in the FASTag Account, the FASTag Member shall remain fully liable to IDFC FIRST
Bank for the Transaction. IDFC FIRST Bank reserves the right to bill the FASTag Member for any negative
balance. The FASTag Member agrees to pay IDFC FIRST Bank promptly for the negative balance. IDFC
FIRST Bank also reserves the right to cancel/terminate the FASTag should the FASTag Member create
one or more negative balances with the FASTag.

IDFC FIRST Bank reserves unto itself the absolute discretion to decline to honour the Transaction
requests on the FASTag, without assigning any reason thereof.

CLOSURE

The FASTag Member may at any point of time, request for closure of the FASTag Account by contacting
the Customer Care and submitting the requisite documentation as per the policy/process in this regard.
The FASTag Member may also be required to return the FASTag to authorized IDFC FIRST Bank
personnel. Thereafter, the balance amount (if any) remaining in the related FASTag Account would be
returned to the FASTag Member in his bank account (specified in this application form) only within 15
days from the date of the request for closure having been placed.
STATEMENTS AND RECORDS

The FASTag Member may enquire about the balance on his FASTag by calling the Customer Care. The
FASTag Member will also receive a short messaging system message on the mobile number registered
by the FASTag Member with the Bank, after each Transaction, informing him of the Transaction value.
The FASTag Member shall inform IDFC FIRST Bank in writing within 15 days, if any irregularities or
discrepancies exist in the Transactions/ particulars of the FASTag Account, If IDFC FIRST Bank does not
receive any information to the contrary within 15 days, it shall assume that the Transactions are correct.
All records maintained by IDFC FIRST Bank, in electronic or documentary form of the instructions of the
FASTag Member and such other details (including, but not limited to payments made or received/
pursuant to these Terms and Conditions, shall as against the FASTag Member, be deemed to be
conclusive evidence of such instructions and such other details.

IDFC FIRST Bank shall not be required to provide copies of the Transaction slips to the FASTag Member
with respect to Transactions and the FASTag member will only receive transactional alerts through short
messaging system message on the mobile number registered by the FASTag Member with the Bank.

EXCLUSION FROM LIABILITY

In consideration of the Bank providing the FASTag Member with the facility of the FASTag, the FASTag
Member hereby agrees to indemnify and keep IDFC FIRST Bank indemnified from and against all actions,
claims, demands, proceedings, losses, damages, personal injury, costs, charges and expenses
whatsoever which IDFC FIRST Bank may at any time incur, sustain, suffer or be put to as a consequence
of or by reason of or arising out of providing the FASTag Member the said facility of the FASTag or by
reason of IDFC FIRST Bank's acting in good faith and taking or refusing to take or omitting to take action
on the FASTag Member's instructions, and in particular arising directly or indirectly out of the
negligence, mistake or misconduct of the FASTag Member; breach or noncompliance of the rules/ Terms
and Conditions relating to the FASTag and; or fraud or dishonesty relating to any Transaction by the
FASTag Member. The FASTag Member shall also indemnify IDFC FIRST Bank fully against any loss on
account of misplacement loss of the FASTag. Without prejudice to the foregoing, IDFC FIRST Bank shall
be under no liability whatsoever to the FASTag Member in respect of any loss or damage arising directly
or indirectly out of:

1. The refusal of any person to honour or to accept the FASTag.

2. The malfunction of any computer system.
3. Handing over of the FASTag by the FASTag Member to anybody other than the designated
representative of IDFC FIRST Bank.
4. The exercise by IDFC FIRST Bank of its right to demand and procure the surrender of the FASTag
prior to the expiry date, whether such demand and surrender is made and/or procured by IDFC
FIRST Bank or any authorized person.
5. The exercise by IDFC FIRST Bank of its right to terminate the FASTag.
6. Any injury to the credit, character and reputation of the FASTag Member aligned to have been
caused by the repossession of the FASTag and/or any request for its return or the refusal of a
participating Toll Plaza/Parking/Fuel Outlet to honour or accept the FASTag
7. Any misstatement, misrepresentation, error or omission in any details disclosed by IDFC FIRST
Bank except as otherwise required by law, if IDFC FIRST Bank reserves any process, summons,
order, injunction, execution distrait, levy lien, information or notice which IDFC FIRST Bank in
good faith believes/calls into question the FASTag member’s ability, or the ability without the
FASTag member or such other person, decline to allow the FASTag member to obtain any portion
of is funds, or may pay such funds over to an appropriate authority and take any other steps
required by applicable law. IDFC FIRST Bank reserve the right to deduct from the balance available
on the FASTag a service charge and any expenses it includes, including without limitation legal
fees, due to legal action involving the FASTag members FASTag.
8. Any statement made by any unauthorized person requesting the return of the FASTag or any act
performed by any person in conjunction.
9. In the event of a demand or claim for settlement of outstanding dues from the FASTag Member is
made, either by IDFC FIRST Bank or any person acting on behalf of IDFC FIRST Bank; FASTag Member
agrees and acknowledges that such demand or claim shall not amount to be an act of deformation or
an act prejudicial to or reflecting upon the character of the FASTag member, in any manner.
The IDFC FIRST Bank FASTag is not transferable and is unique to the vehicle license plate and would
be affixed mandatorily at the time of issuance on the vehicle and will have a balance which the
customer has paid for his IDFC FIRST Bank FASTag to be loaded with. The IDFC FIRST Bank FASTag
issued is valid for use only in India and for the payment of toll charges in Indian currency only and
further will be accepted only on the Toll plazas, participating in the NHAI FASTag program. The
participating toll plaza list will be updated in the IDFC FIRST Bank FASTag website or IHMCL/NHAI
website from time to time.

DISPUTES

In case of any complaint or query pertaining to any Transaction/s, the FASTag member may contact us
by either by calling on Customer Care at 18002669970/or writing at etollservices@IDFCFIRSTBANK.COM
In case the FASTag member has any dispute in respect of any transaction. The FASTag member shall
advise details to IDFC FIRST Bank within 7 days of the transaction date failing which it will be constructed
that all changes are acceptable to the FASTag members and in order.

In order to enable IDFC FIRST Bank to investigate and respond to the complaint/query, the FASTag
member shall be required to provide IDFC FIRST Bank with such information as may be required by IDFC
FIRST Bank. Please note that IDFC FIRST Bank does not ask customers for any confidential information
and therefore FASTag member/s mush not share with us any information of a confidential nature
including but not limited to passwords, user ID's etc.

For full details regarding our complaints procedure, please refer to the FASTag website. The customer
care numbers shall be as updated on the FASTag website from time to time.
IDFC FIRST Bank shall make Bona fide and reasonable efforts to resolve an aggrieved FASTag member’s
disagreement with the Transaction/s within 15 days receipt of the notice of disagreement. If after such
efforts, IDFC FIRST Bank determines that the transaction/s indicated is correct then it shall communicate
the same to the FASTag member along with details including a copy of the sales slip or payment
requisition.

DISCLOSURES

The FASTag member hereby irrevocably authorizes IDFC FIRST Bank to disclose, exchange, share or part
with all the information relating to the FASTag members details and payment history information and all
information pertaining to and contained in the Terms and Conditions or as expressed in the application
made for the FASTag to its affiliate/banks/financial institutions/credit bureaus/agencies/authority
bodies as may be required and undertakes not to hold IDFC FIRST Bank/its affiliates/the other group
companies of IDFC FIRST Bank group and their agents liable for use of the aforesaid information.

Further the FASTag member authorizes IDFC FIRST Bank to use the customer information for generating
specific offers pertaining to other Products of IDFC First Bank for the FASTag member.

SETTLEMENT OF DISPUTES

IDFC FIRST Bank and the FASTag Members, agree that any legal action or proceedings arising out of this
Terms and Conditions shall be brought in the courts or tribunals at Mumbai in India and irrevocably
submitting themselves to the jurisdiction of that court or tribunal. IDFC FIRST Bank may, however in its
absolute discretion commence any legal or proceedings arising out of the terms and conditions in any
other court, tribunal or other appropriate forum, and the FASTag member, hereby consents to the
jurisdiction. The terms and conditions shall be governed by and constructed in accordance with the laws
of India.

NOTIFICATION OF CHANGES

IDFC FIRST Bank shall have the absolute discretion to amend or supplement any of the terms and
Conditions, features and benefits offered on the FASTag including, without limitation to, changes which
affect interest charges or rates and methods of calculation at any time. The balance available on the
FASTag shall be liable to be utilizes for charges incurred and all other obligations under the revised
terms and conditions, including amendments thereto as may be posted on the FASTag website and shall
be deemed to have accepted the amended terms and conditions by continuing to use the FASTag.

INDEMNITY

The FASTag Members agrees to indemnify and keep indemnified IDFC FIRST Bank against all and any
claims, suits, liability, damages, losses, costs, charges, expenses, proceedings and action of any nature
whatsoever made or instituted against IDFC FIRST Bank or incurred by IDFC FIRST Bank on account of
usage of the FASTag.
"IDFC FIRST Bank may, at its sole discretion, utilize the services of external service provider/s or agent/s
and on such terms as required or necessary, in relation to its products/services."

****

FASTag Max Program/Benefit Details

IDFC First Bank FASTag Max holders need to follow the below steps to avail the Max Benefits/Services.

1) FASTag Max holder should call GLB Assure 24x7 Toll-free Number 18003090126 to avail FASTag Max
Benefits/Services. FASTag Max holder will share its name, vehicle/chassis number and last four digits of
mobile number registered with IDFC FIRST Bank. Upon correct validation of details, FASTag Max holder
can procced to avail the benefits/services.

2) FASTag Max Holder will show a copy of any Government Identity Proof (Aadhar Card, Voter Card,
Driving License, Pan card, Passport, Ration card) or Car Identity Proof (Copy of Registration Certificate,
Pollution Under Control Certificate, Insurance) in its own name to the vehicle agent. The Benefits/
Services will be provided post name match on Identity Proof with the name registered for IDFC FASTag
Max program and

3)The Max Benefits/Services would be provided as per the below mentioned Terms & Conditions.

4) FASTag Max holder can avail one maximum of one complimentary Benefits/Services for each
category in a year.

5)FASTag Max subscription would be valid for one year from the date of opting and would be renewed
automatically unless the customer opts out from the same.

6)The Benefits/Services would be available for eligible FASTag customers with Pan India Coverage.

7)Currently FASTag Max is available only for select Passenger Vehicle (Car/Jeep/Van) category.

****
Terms & Conditions

FASTag Max
Benefits/Services Details

Breakdown Assistance on chargeable basis and co-ordination will be done by GLB Assure

Outstation One time Complimentary (Hotel Accommodation or Onward & Forward Journey) benefit up
Benefit to INR 5,000 in case of Vehicle breakdown above 100 kms from residence location
arrangement and co-ordination will be done by GLB Assure (This would be applicable only if
the breakdown assistance mentioned above on chargeable basis is availed by the customer
and for same instance only)
*GLB assure will collect customer vehicle proof such as RC copy :-
✓ to validate the customer residence and
✓ also, to check the vehicle breakdown location is above 100 kms from customer
SOP residence.

* Reimbursement of Hotel accommodation/Onward& forward journey is not allowed

One time reimbursement on the PUC certificate charges (Max upto Rs 200). The claim must
be put within 10 days of the date of doing PUC. To avail the customer must call up the GLB
PUC Assure call centre and raise a ticket for the same (Supporting documents to be shared on
Reimbursement support@globalassure.com). Basis the validation received from GLB Assure, customers tag
account would be credited with the reimbursement amount maximum within15 days of the
request received from the customer.
GLB ASSURE will ask to share for document i.e., RC copy/ PUC receipt on the mail from
SOP
customer for validation
One-time Complimentary Fuel (Petrol/Diesel) Delivery Services up to INR 500 in case of
Fuel Delivery vehicle breakdown on road due to running out of fuel; arrangement & co-ordination will be
done by GLB Assure
• GLB Assure will ask for RC copy.
• Our technician will ask the customer for the quantity of fuel required maximum up
SOP
to INR 500

One-time Complimentary Pickup service of customer vehicle up to 50 kms to the

Pick Up same Authorized OEM workshop; wherein the service payment has been made by the
customer
• GLB Assure will ask for RC copy.
• GLB Assure will collect the Location of Authorized OEM workshop from the customer
to validate whether the service has to be arranged & the vehicle has to be picked
SOP from the location as per agreed t&c
• GLB Assure will arrange either driver or towing services whichever is available as per
the location

Minimum
Balance and FASTag Max will have zero minimum balance and zero security deposit.
security deposit
General Exclusions

1 Any vehicle which has not been maintained regularly as per the guidelines of respective car
manufacturers and thus is not in roadworthy condition.

2) Any event where breakdown is caused by deliberately inflicted damage, vandalism or participation in
a criminal act or offence.

3) Any event when the driver of the vehicle is found to be in any of the situations that are indicated
below:

a)) he state of intoxication or under the influence of drugs, toxins or narcotics not medically prescribed.
For these effects, one is under the effect of alcoholic drinks when the degree of alcohol in the blood is
greater than that authorized by the legislation on traffic, motor vehicle circulation, road safety, or
similar ones in the country where the incident occurs.

b) Lack of permission or corresponding license for the category of the Covered Vehicle or violation of the
sanction of cancellation or withdrawal of them.

4) Those accidents or breakdowns that are produced when the Client or the authorized driver have
infringed upon the regulatory ordinances as far as the requisites and number of persons transported,
weight and means of things and animals that can be transported or the form of handling.

5) Those happening while the vehicle lacks documentation or requisites (including the Technical
Inspection of the Vehicles and Obligatory Insurance) legally necessary to circulate on public roads in the
country where the Covered Vehicle is found.

6) Any vehicle involved in or liable to be involved in legal case prior to or post immobilization.

7) Those caused by fuels, mineral essences, and other inflammable, explosive or toxic materials
transported in the Covered Vehicle.

8) Any public vehicle like ambulances, police vehicles and / or fire brigade vehicles and any other vehicle
not used for private use are excluded of all the services coverage under these general conditions.

9) Any accident or breakdown caused due to usage of the car for racing, rally and criminal activity
purposes.

10) Assistance to occupants of the Covered Vehicle different to those defined as beneficiaries
Adverse weather conditions & Force Majeure:

It shall be our endeavour to support the covered vehicle promptly as per the terms of the program.
However, in certain adverse weather conditions such as floods, thunderstorms, heavy rains, and other
adverse conditions such as traffic congestion, political movements, civil unrest, protests etc. it may
become physically impossible to provide assistance. This may affect our ability and capabilities to
promptly support the vehicle though it shall be our priority to support the covered vehicle by all feasible
means.

Right of Refusal:

In case it is found at any stage that false information has been furnished by a customer to enroll in the
program or in case the program is misused or abused, the services may be refused by Global Assure to

the customer and the customer in such cases, shall not have any right of claim against Global Assure or
IDFC FIRST Bank.