Ahamed Haja

hajamaraikayarz@gmail.com 8886551984

linkedin.com/in/ahamed-jm-041578271

Summary
Summary
Dear Team,
With A IT Background, B.Tech(It) - Experience (India 12+Yrs& Gulf-3 Yrs)
With 15+years of total experience [12 Yrs in IT & 3 Yrs In HR].
9+ Years Experience in Technical Support/Research -[IT].
3+ Years Experience in Software Development.

Experience
Senior Technical Support Specialist
Confidential
Jul 2022 - Apr 2023 (10 months)
Root cause analysis - technical research - data analytics -level 3 support for a leading streaming
platform...

Help Desk Support Specialist

Intercorp
Jan 2020 - May 2022 (2 years 5 months)
• Biometric scanner hardware[Faceatt2,Faceatt4000, Thermal Readers] and
software support[HRMS-EPSS].
• Handling tickets(using Freshdesk) and trying to resolve them at level one, if it's
out of the level 1 scope forward to leave 2 and provide solutions within the
Sla.
• Coordinated priority of support work based on client and business needs.
• Tracked inbound support tickets to provide clear resolutions to customers.
• Maintained composure when faced with difficult customer situations.
• Translated technical terminology for clients to communicate through the ticket
system. Provided remote software services to correct the reported issue.

Human Resources Executive

eTek IT Services, Inc.
Sep 2018 - May 2019 (9 months)
(9 months)Recruitment -domestic
• Attendance follow up. Pfa & LCa follow up & preparation for
consultants.
• Bi weekly & Quarterly report collection of
ConsultantsManage ATS job posting &
submission.
• Employee joining formalities, PF etc

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HR -Admin Executive
Disha Infraspace Solutions Pvt.Ltd.
Oct 2017 - Mar 2018 (6 months)
• Attendance Follow Up Through Portal.
• Payroll Generation.
• Amc Renewal.
• PF Documents.
• Hr Reports.
• Software And Hardware Support for The Pcs.
• Management Of Fixed and Movable Assets.
• Campus Recruitment

Information Technology Support Engineer

Al-Jazeera Market
May 2016 - May 2017 (1 year 1 month)
H.O & Bos ,Fingerprint Databases Backups.
• Monitoring Daily Schedulers on ERP System.
• Maintaining & Troubleshooting ERP Ncr Pos Systems.
• Installing & Configuring Computer Hardware Operating Systems &
Applications.
• Monitoring & Maintaining Computer Systems & Networks.
• Talking Users Through a Series of Actions, Either Face to Face or Over the
Telephone to Help Set Up Systems or Resolve Issues.
• Supporting The Rollout of New Applications.
• Testing & Evaluating New Technology.
• Conducting Electrical Safety Checks on Computer Equipment.
• Website Brochure and Arabic Images Updation.
Follow Up Clerk
Carrefour

Information Technology Support Officer

Carrefour
Oct 2012 - Aug 2013 (11 months)
11 months)
• Run business cycle and report to the implementation team
• check for the receiving documents and validate (agility and cross dock)
• dispatch lpos to the concerned section managers and to store managers
• check for any salary deductions reported from store managers and validate and
forward tothe accounts department

Information Technology Support Engineer

silicon -Tech info systems
Mar 2011 - Aug 2011 (6 months)
Provided technical support to gps based software for our foreign client.
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 Junior Web Developer
Precise Technologies
Jul 2008 - Feb 2011 (2 years 8 months)
2 years 8 months)
• Design and develop web pages using C#.NET AND MSSQL

Programming Analyst
Vistas
Aug 2006 - Mar 2008 (1 year 8 months)
1 year 8 months)
• I worked for Airports Authority of India ,developed a confidentialaccounting
software for them.

Education
Anna University
Bachelor's, INFORMATION TECHNOLOGY
B.Tech- IT

Skills
Technical Support • Technical Research • RCA • Enterprise Resource Planning (ERP) • Human
Resources Information Systems (HRIS) • Team Management • Data Analysis • Analytical Skills •
Atlassian Suite • Kibana

Ahamed Haja - page 3