Ref.

No: INTOUCHHYD/NHTE_07_22

Name : Ahamed Haja

Business Title : Senior Technical Support Associate
Band : T
Sub Band : T-1

Dear Ahamed Haja,

Subject: Terms of Employment

Congratulations and Welcome aboard 24-7 Intouch India Private Limited, (Formerly
known as Knoah Solutions Private Limited) Your date of joining will be On or Before 29th
July'2022.

In continuation to your Offer of Employment, we are pleased to onboard you with the
following mutually agreed Terms and Conditions governing your employment at 24-7Intouch
India Pvt. Ltd.

1. Your individual remuneration is strictly confidential and is between you and the
Company. It has been determined based on numerous factors such as your job skills,
specific background, and professional merit. This information and changes made therein
should always be treated as personal and confidential. Please find24-7Intouch Total
Reward Statement in Annexure E, pages 4 & 5.

2. Your annual Total Cost to the Company will be Rs.742600 PA (Seven Lakhs Forty Two
Six Hundred Rupees only) and wherever applicable, you will be eligible for variable
payout basis the programs in your respective business function. Other benefits are paid
in addition to your TCC.

3. Your annual TCC is subject to change based on your performance, business environment
& growth and other economic factors impacting business.

4. Your appointment is contingent upon satisfactory reference & background checks,

including verification of your resume, application form and its contents, education, and
employment history. Your employment is also contingent upon your ability to work for the
Company without restrictions i.e. you do not have any non-compete obligation or other
restrictive clauses with any previous employer.

5. Your initial appointment will be at Hyderabad, but your services may be liable for transfer
to any establishment which the Company opens from time to time. Your services may
also be liable to be transferred from one department to another department: from one
program/project to another and to any sister concern(s)/associated companies and
subsidiary companies. Upon transfer, you will be governed by the terms and conditions of
the service applicable to the said establishment.

DOJ: Candidate Signature

© 24-7 Intouch India Private Limited | www.24-7intouch.com

(Formerly known as Knoah Solutions Private Limited)
6. Your organization Band & Business Title may be changed at the discretion of the
Company depending on the work assigned to you and Company Policies

7. Your employment with the Company is at all times subject to you having a valid work
permit from the Government of India. It is your responsibility to obtain and share the copy
of the passport and furnish details during the process of joining.

8. Any and all of the Terms and Conditions of service may be modified or changed at the
Company’s discretion without assigning any reasons thereof

9. You will, by eligibility, be enrolled in 24-7 Intouch Group Mediclaim Insurance Policy or to
Employee State Insurance Corporation as applicable. All benefits as outlined here and in
policies of 24-7 Intouchare subject to change at the Company’s discretion.

10. You will be entitled to avail leave in accordance with the Company’s policy as applicable
from time to time.

11. You are responsible to notify the Company of any changes in your personal information
within three working days. All notices shall be considered duly and properly delivered to
the address on file with the Company.

12. During your service with the Company, you are expected to devote your whole time and
attention to the Company’s affairs and refrain from directly or indirectly engaging in any
other business.

13. Information pertaining to24-7Intouch operations and intellectual property is confidential,

and you will sign a non-disclosure agreement to this extent. If you are bound by a
confidentiality agreement with a previous employer, you must notify the Company and
indemnify against any breach thereof.

14. You are required to read and comply with24-7Intouch Code of Ethical and Business
Conduct, PoSH, Social Media and other Policy guidelines that come into effect from time
to time. You are also required to sign declarations to this effect. Any breach of the
guidelines or the Terms and Conditions governing employment may lead to termination of
your services without any notice or compensation.

15. You are required to protect and return Company-owned Assets that the Company may
provide you for business purposes including working from home or for any other remote
operations. Any damages to the assets or undue possession will lead to financial
recovery of the same as determined by the Company.

16. If you are absent for a continuous period of 8 days without required leave approval or
without obtaining your manager’s approval, you will be deemed to have voluntarily
terminated from your service without notice. The Company reserves the right to
discontinue your services if you take unauthorized leave at any point of your service for
such acts of indiscipline that impacts business of 24-7 Intouch.
17. In the event of absconding or moving out of the Organization without proper relieving,
Organization shall recover any dues from personal or professional references mentioned
while at the time of joining.

DOJ: Candidate Signature

© 24-7 Intouch India Private Limited | www.24-7intouch.com

(Formerly known as Knoah Solutions Private Limited)
18. You are deemed to be covered under probation until your successful completion of the
probationary period is confirmed in writing. The probation period is for 6 months and may
be extended based on your performance at your manager’s discretion. At any time during
this period, either you or the Company may terminate your service by giving 30 days
notice or basic salary in lieu thereof.

19. You or the Company may terminate your service at any time by giving two months notice
or salary in lieu thereof. However, due to exigencies of business, the Company may at its
sole discretion, reject the salary in lieu of notice and ask you to serve the entire or part of
the notice period. You shall not be deemed to have been relieved of your services except
upon issue of a letter by the Company to that effect.

20. Notice period clause (18 & 19) will also not be applicable for employee(s) not meeting
performance standards set by the organization or any employee underperforming or
deemed to be under performing in their roles and extends to cases of non-compliance or
breach of various organizational policies

21. In the event of resignation or absconding during the first Six months of your service with
the Organization, you will be required to pay an amount equivalent to Three months of
gross salary. This clause will be applicable only for the first Six months of employment.
This cost is recovered towards Training and other investments made by the Organization
towards your development.

22. Any resignation by you is not deemed to be accepted by the Company instantly. In case
of exigencies which the Company deems fit would affect its interests, the Company can
reject your resignation or accept your resignation on certain terms and conditions.

23. Upon your resignation or retirement from the Company or termination of your services,
you are required to return all assets and property of the Company such as documents,
machines, data, files and books etc. (including, but not limited to leased properties).
Retaining of Company property would be treated as misappropriation and breach of non-
disclosure as well as infringing of the Company’s IPR.

24. If you commit or are found involved in any theft, misappropriation of funds, fraud in
connection with the employment of Company, in or outside the premises of the Company
or involved in acts constituting moral turpitude, the Company reserves its right to
terminate your services forthwith without assigning any reasons or without issuing a
charge sheet or holding any enquiry and in appropriate cases reserves its right to
proceed legally.

25. If any information furnished by you in your resume/application for employment or during
the selection process is found to be incorrect or false at any time during your
employment, and / or if you have suppressed material information regarding your
qualification and experience, the Company may terminate your services without notice or
compensation.

DOJ: Candidate Signature

© 24-7 Intouch India Private Limited | www.24-7intouch.com

(Formerly known as Knoah Solutions Private Limited)
26. Any misconduct committed by you in connection with your employment with the Company
whether it is inside or outside the premises will be treated as misconduct for the purpose
of disciplinary action.

27. You will retire from the services of the Company attaining the age of superannuation [58
years]

28. You will abide by all the rules and regulations of the Company which are in force and the
Company shall have the right to vary or modify any or all of the above Terms and
Conditions which shall be binding on you.

We look forward to working with you and wish you have a rewarding career with us. Welcome
to the 24-7 Intouch India Private Limited, (Formerly known as Knoah Solutions Private Limited)

Sincerely,

Sriram Boyanapally
Sr. Manager, Human Resources

Undertaking and Declaration

I confirm my acceptance to this Appointment Terms and Conditions governing employment

between myself and 24-7Intouch. I hereby attest the copy of terms and conditions as an
agreement to this employment.

Having gone through the clauses of Terms and Conditions governing the employment, I have
completely understood the rules and regulations that shall govern my employment at 24-
7Intouch and shall adhere to the set rules and regulations from time to time.

Candidate Name & Signature:

Date of Joining:

DOJ: Candidate Signature

© 24-7 Intouch India Private Limited | www.24-7intouch.com

(Formerly known as Knoah Solutions Private Limited)
 ANNEXURE – E

24-7 Intouch Total Reward Statement

Name : Ahamed Haja

Band : T
Sub Band : T-1
Department : Operations

We are pleased to provide you with the below24-7 Intouch Total Rewards Statement
for the fiscal period 2022-23.In addition to the compensation you receive, 24-7
Intouch provides you with a competitive benefits package.

A. Gross Salary P.A (INR) P.M (INR)

Basic 362563 30214
HRA 145025 12086
Medical 15000 1250
Adv. Statutory Bonus 72513 6043
Conveyance Allowance 19200 1600
Customer Engagement Allowance 67317 5609
Sub Total A. Gross Salary 681618 56802
B. Social Security Benefits
PF Employer 43508 3626
Gratuity 17476 1456
Sub Total B. Total Contributions Social
60984 5082
Security
Total Cost to Company (INR) (A+B)
(Rounded off) 742600 61900

Note: Below are statutory Employee Contributions:

a. Employee contribution of 12% on Basic Salary towards Provident Fund (PF)

monthly.
b. ESIC contribution of 0.75% of Gross Salary per month wherever applicable

Other Benefits:

a. You will be paid an amount of INR 50,000 towards relocation amount and up
to INR 8000 towards air fare upon submission of bills. This is only a onetime
payment and not recurring. This amount will be recovered in case of
discontinuation of services within 12 months of joining the company.
b. 14 Days of Hotel accommodation to facilitate your relocation to Hyderabad.
This is a onetime benefit and not recurring.

DOJ: Candidate Signature

© 24-7 Intouch India Private Limited | www.24-7intouch.com

(Formerly known as Knoah Solutions Private Limited)
 Associate Benefit Basket
Associate Performance linked
Incentive Program
Group Medical Insurance
Group Personal Accident
Insurance
Group Term Life Insurance
Workmen Compensation
Scheme
Statutory Social Security
Benefits
Associate Well being
Programs
Leaves
DOJ:
© 24-7 Intouch India Private Limited | www.24-7intouch.com
(Formerly known as Knoah Solutions Private Limited)
Description
Associates under band 'S' in
customer facing business unit will
be covered under performance
linked incentive based on the
eligibility defined in respective
delivery unit
Associates who are not covered
under ESIC Act will be eligible to
avail this benefit
All associates are covered under
this scheme
T’ and Above Band
Inclusion: All the active
associates are covered under this
scheme
Exclusion: Inactive associates i.e.
Associates separated from the
organization are exempted from
the scheme
Coverage of Social Security
Benefits
Applicable for all associates
Covers active associates
Program Details
• Performance linked incentive will be program based within the various
business functions
• Some of the delivery units may not be covered under performance linked
incentive program. These are exception to the program
Associates would contribute 50% of premium amount towards the Group
Medical Insurance Scheme. In-patient hospitalization for a minimum of 24
hours is required to avail this benefit.
• Insurance Company: ICICI Lombard
• Band ‘S’ Associate
• Coverage: INR 200,000
• No of Member(s) Covered: Only Self
Associates would contribute 50% of premium amount towards the Group
Personal Accident Insurance Scheme
• Associate band ‘S'
• Coverage: INR 500,000
• No of Member s Covered: Only Self
• Insurance Company: ICICI Lombard
Company Contributes 25% of premium amount towards Group Term Life
Insurance scheme which covers risk against sudden demise of self (Associate )
• Coverage: Only Self
• Associate Band ‘T’
• Coverage: INR 1.25 times of TCC
• Insurance Company: Exide Life Insurance Company Ltd
• Beneficiary: Nominee
Company Contributes 50% of premium amount towards the Workmen
Compensation Scheme
• No of Members Covered: Only Self
• Coverage: Accidental coverage while on duty as per the definition of the act
• Insurance Company: : TATA AIG Insurance
• Provident Fund: It is contributory scheme, where employer contribution will
be 12% of the basic salary and same will be contributed by the associate
month on month
• EDLI: For ‘S’ Band, As per Govt.Policy to the Maximum of 6 Lakhs
• Gratuity: would be paid as per Gratuity Act to associates on resignation,
superannuation, retirement and demise, if any associate completes
continuous service of 5 years the date of joining.
• ESI: Associate with monthly salary less than INR 21,000 qualifies for ESI.
Associate contribution @ 0.75% and Employer @ 3.25%
• Associate Assistance Program (AAP): Counseling services to ensure
emotional well being of the associate.
• Associate Health Care Program (AHCP): To assist and educate associates
on health related challenges
• Vaccination Program: Specific Immunization against seasonal diseases on
annual basis. Associate participating in the scheme has to contribute 100%
toward the cost of vaccination program
• Earned Leave: 24 working days per annum
• Maternity Leave: Maximum of 26 weeks, in accordance with the provisions of
the Maternity Benefit Act 1961. Active associates who are out of ESIC
coverage will not be eligible for this benefit
• Paternity Leave: 3 working days paid Paternity Leave
• Bereavement Leave: 3 working days paid leaves
Candidate Signature