31 May Registrar Added - PROPOSED SU ORGANOGRAM & Customer Service

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PROPOSED

ORGANOGRAM FOR
SOLUSI UNIVERSITY
PROFESSOR GWEBU
ADMINISTRATIVE ORGANOGRAM
CHANCELLOR

University Council

VICE CHANCELLOR

Director for
PVC for Director Director of
Financial
Registrar Academic
Administration of Development
Affairs Students & Public
Relations
Human Resources
Interna
Director, Quality Control,
l
Institutional Effectiveness &
REGISTRAR

SECRETARY

ASSISTANT ASSISTANT REGISTRAR: ASSISTANT REGISTRAR: ASSISTANT REGISTRAR:


REGISTRAR: Systems, Records, & Information
Recruitment & Trends Analyst Admissions Examinations & Graduation

DATA CAPTURERS RECRUITMENT COMMITEE &ADMISSION


TEAMS OFFICERS EXAMINATION & RECORDING O
Director of Development and Public Relations

Planning and Sponsored Programs

GENERATION & INDUSTRY


Alumni Relations

NON-TUITION REVENUE Public Relations & Marketing

Industry, Businesses andCapital Development

Solusi Foundation

Solusi Endowment
Pro-Vice Chancellor for Academic Affairs (PVCAA)
Agriculture & Extension

Health Sciences &


DIRECTOR: Outreach Services

ACADEMIC DEANS
Graduate Studies and
Research Arts, Humanities and
Development Socio-Behavioral Sciences

Business

Education

Science and Technology

Theology & Religion


SCHOOL OF AGRICULTURE
•. DEAN

Animal Science Horticulture


Soil Science & Microbiology PlantExtension & Community
Science and Pathology Developmen

Agribusiness Agronomy Etc.


SCHOOL OF HEALTH SCIENCES
•.
DEAN

B.Sc. Environmental Health B.Sc. Nursing B.Sc. Dental Nursing

Radiology
SCHOOL OF SCIENCE AND TECHNOLOGY
•. DEAN

Department of Natural Sciences Department of Technology

B.Sc. with Honors in


• Biomedical Sciences
• Medical Biochemistry
• Medical Physics
• Biological Sciences
• Chemistry Biotechnology
Automotiv Construction
e

Technology
EVALUATION
• SOLUSI UNIVERSITY TO IMPLEMENT CUSTOMER SERVICE SATISFCATION
SURVEY PROGRAM
• Survey Questionnaire sent to the customer (Student, faculty, other staff)
• Survey Results are received and compiled by immediate supervisor
• Quarterly review of performance based on Customer Survey Results by Supervisor’s
Superior on actions taken to address survey results
• Superior submits results to the VC Council for corrective action or commendation.
• For example: Customer complains about treatment by Records employee. The customer
completes a survey on the encounter with the employee. The survey goes to the Registrar
as supervisor who then meets with employee on the matter. A report on that employee
is generated and placed on employee’s personal file.
• At the end of the quarter, (3 months), employee’s performance records are reviewed
and report submitted to the VC Council with specific recommendation from the Registrar
on conditions of service of the employee.
• The VC seeks ADBOARD Action based on VC Council’s recommendation.
• SOLUSI IS COMMITTED TO EXCELLENCE IN CUSTOMER SERVICE

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