Professional Documents
Culture Documents
31 May Registrar Added - PROPOSED SU ORGANOGRAM & Customer Service
31 May Registrar Added - PROPOSED SU ORGANOGRAM & Customer Service
31 May Registrar Added - PROPOSED SU ORGANOGRAM & Customer Service
ORGANOGRAM FOR
SOLUSI UNIVERSITY
PROFESSOR GWEBU
ADMINISTRATIVE ORGANOGRAM
CHANCELLOR
University Council
VICE CHANCELLOR
•
Director for
PVC for Director Director of
Financial
Registrar Academic
Administration of Development
Affairs Students & Public
Relations
Human Resources
Interna
Director, Quality Control,
l
Institutional Effectiveness &
REGISTRAR
SECRETARY
Solusi Foundation
Solusi Endowment
Pro-Vice Chancellor for Academic Affairs (PVCAA)
Agriculture & Extension
ACADEMIC DEANS
Graduate Studies and
Research Arts, Humanities and
Development Socio-Behavioral Sciences
Business
Education
Radiology
SCHOOL OF SCIENCE AND TECHNOLOGY
•. DEAN
Technology
EVALUATION
• SOLUSI UNIVERSITY TO IMPLEMENT CUSTOMER SERVICE SATISFCATION
SURVEY PROGRAM
• Survey Questionnaire sent to the customer (Student, faculty, other staff)
• Survey Results are received and compiled by immediate supervisor
• Quarterly review of performance based on Customer Survey Results by Supervisor’s
Superior on actions taken to address survey results
• Superior submits results to the VC Council for corrective action or commendation.
• For example: Customer complains about treatment by Records employee. The customer
completes a survey on the encounter with the employee. The survey goes to the Registrar
as supervisor who then meets with employee on the matter. A report on that employee
is generated and placed on employee’s personal file.
• At the end of the quarter, (3 months), employee’s performance records are reviewed
and report submitted to the VC Council with specific recommendation from the Registrar
on conditions of service of the employee.
• The VC seeks ADBOARD Action based on VC Council’s recommendation.
• SOLUSI IS COMMITTED TO EXCELLENCE IN CUSTOMER SERVICE