Scribd Logo
Upload

Welcome to Scribd!

  • 03 YBC3M3V2 5 Whys

    Uploaded by

    Mary Oviedo
    6 views2 pages
    The document provides an overview of the 5 Whys technique for root cause analysis. It gives examples of using 5 Whys to analyze problems with a car not starting, deterioration of the Washington Monument, and an issue with a machining center's coolant system. The 5 Whys technique involves repeatedly asking "Why?" to get to the root cause of an issue by drilling down through symptoms. It also notes that there is nothing magical about asking "Why?" 5 times and that the technique could require more or fewer iterations to get to the root cause depending on the problem being analyzed.

    Original Description:

    Original Title

    _e2c181c9d31f67e87fa42c8a2d0cf71e_03-YBC3M3V2-5-Whys

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document provides an overview of the 5 Whys technique for root cause analysis. It gives examples of using 5 Whys to analyze problems with a car not starting, deterioration of the Washington Monument, and an issue with a machining center's coolant system. The 5 Whys technique involves repeatedly asking "Why?" to get to the root cause of an issue by drilling down through symptoms. It also notes that there is nothing magical about asking "Why?" 5 times and that the technique could require more or fewer iterations to get to the root cause depending on the problem being analyzed.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    6 views2 pages

    03 YBC3M3V2 5 Whys

    Uploaded by

    Mary Oviedo
    The document provides an overview of the 5 Whys technique for root cause analysis. It gives examples of using 5 Whys to analyze problems with a car not starting, deterioration of the Washington Monument, and an issue with a machining center's coolant system. The 5 Whys technique involves repeatedly asking "Why?" to get to the root cause of an issue by drilling down through symptoms. It also notes that there is nothing magical about asking "Why?" 5 times and that the technique could require more or fewer iterations to get to the root cause depending on the problem being analyzed.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 2

    6/9/17

    5 Whys
    • Problem – Why
    5 Whys • Symptom – Why
    • Symptom – Why
    • Symptom – Why
    • Symptom – Why - Root Cause

    5 Whys 5 Whys
    • Problem – defects from one supplier are much more Car Example
    numerous than from others – why? My Car Won’t Start Why won’t my car start?
    The battery is dead Why is the battery dead?
    • A lot of parts are damaged in transit – why?
    The alternator is not charging Why is the alternator not charging?
    • Packaging is not sufficient to protect them – why? The belt is broken Why is the belt broken
    • Supplier did not receive guidance on packaging – why? I did not do routine preventive maintenance Root Cause
    • Because the technical specification are incomplete, so
    they have not been available to the supplier.

    1
    6/9/17

    5 Whys 5 Whys
    • A machining center requires cooling and the coolant The Washington Monument was Deteriorating
    suddenly stopped – why? Why is the monument deteriorating Because harsh chemicals are used to clean it frequently

    • A circuit breaker tripped – why? Why does it have to be cleaned so much To clean off the large amount of bird droppings
    Why are there large amounts of bird droppings The birds eat spiders, and spiders exist in great numbers on
    • The pump overloaded – why? the monument
    • There were metal chips in the pump – why?
    Why are there so many spiders on the monument Because they feed on the large number of insects that are
    • The metal screen was missing – why? attracted to the monument at dusk

    • PM was done incorrectly, and screen was left off – why? Why are the insects attracted to the monument at dusk Because the lighting attracts them.

    • Lack of training and documentation.


    Messersmith, Donald H. 1993. Lincoln Memorial Lighting and Midge Study. Unpublished report prepared
    for the National Park Service. CX-2000-1-0014. N.p

    5 Whys
    • Simple brainstorming tool to find root cause.

    • Nothing magical about 5.


    – It could take more or less.

    You might also like