Topic 3:

A: Good morning, customer service. Anh is speaking. How do CAN I help you?

B: Hello, I'm calling to complain about some problems I encountered in the room.

A: I'm sorry to hear that. Please let us know what the problem is PROBLEMS ARE so we can resolve it
THEM quickly.

B: The first problem was that my room was not technically cleaned when I arrived. I feel very
uncomfortable with this student protection issue.(chị không hiểu ý này của em lắm)

A: I'm really sorry about that. We will have our cleaning team inspect and clean your room immediately.

B: Thank you. (không cần lắm, tại ở dưới nhiều cảm ơn quá rồi ấy) Second, the air conditioner in the
room was not working properly. I tried adjusting the temperature but nothing changed.

A: I apologize for this adverse incident. We will send a technician to check the air conditioner
immediately.

B: Thank you very much for this quick response. Finally, yesterday afternoon I heard noises from the
neighbor's room that interrupted my sleep.

A: I'm sorry for this inconvenience. We will contact THE customers in the next room (chị hiểu ý em
nhưng cụm từ đó nó ko có nghĩa giống ý em đâu, thay vào đó em có thể dùng NEXT TO YOUR ROOM)
and remind them to keep quiet when staying UP late. If the problem persists, we will have the AN
appropriate solution.

B: Thank you for your care.

A: It's nothing madam and i'm sorry we let you down . We always want to ensure that every customer
has an enjoyable and comfortable experience at our hotel. In addition, we will also offer a small
compensation as an apology.

B: oh, thank you. That’s great. I appreciate your help.