Juan Felipe Gomez Bustos Tv 85 # 63 C 06

D.O.B : 03/02/1991 (57) 3192690875

juanfelipe9125@gmail.
com

Professional Experience. Skills

Amazon Operation Services Colombia S.A.S Bilingual ​Microsoft Office Tech

Customer Service Associate from April 27, 2020 - August Savvy
23, 2023

Customer service associateIn charge of providing order

information, creating replacements, issue refunds, helping
customers to regain access to their accounts. Also, was part of Languages
the leadership team (floor support and team leader) for eight
months. During those eight months, I was also part of the English Level C1
search and rescue department.

The main function of that department was to request, validate

and confirm documentation from customers who were flagged
for repeatedly requesting concessions without any type of item
return. Among the documents that were requested and reviewed
were identification documents, purchase receipts, bank
statements and complaints made with the local police.

The documents were verified and compared with the

information in the account created on Amazon.com and details
of the complaint with the local police were detailed if the case
required it. After corroborating the data and confirming that the
request was valid, the concession proceeded. Otherwise the
request was denied.

● Top performer during 7 months on Retail Department

● Assigned to the Account Changes Department

Account changes department was in charge of gathering review

documentation sent by Amazon's users in order to gain access
to their account after the account was hacked. I had to compare
the documentation sent with the one provided on their profile
to give or restrict the access.
 ● Launch Pioneer on DART (Virtual Supervisor Assistance)
program in Colombia.
● Amazing program recognition 9 month straight
● Thrive course and leading in a towards culture completed
successfully presenting an improvement based project
created to get better metrics and work environment.
● I was also part of the new SOP project documenting the
current KC SIC 1-3 workflows in the US. This, in order to
simplify the procedures on the new Amazon's customer
service platform.

IKE Asistencia Bilingual Back Office Representative from

August 15, 2018 - October 30, 2019

Back office support for an insurance company with

headquarters in Mexico. Among the main functions were
verifying the documents provided by the insured at the time of
purchase and then requesting the use of their policy to receive
medical assistance, vehicle rental, medicines, body repatriation,
etc. internationally.

The documents are corroborated in the insurer's database in

order to provide or deny the coverage requested by the insured.

EDUCATION

UNIVERSIDAD GRAN COLOMBIA

English Degree (4Th Semester) Bogotá,
Colombia 2013
SENA
Business Administration Technical Degree
Bogotá, Colombia 2010

Liceo Campestre CAFAM

Bachelor's Degree 2010