CONTENTS

CHAPTERS TITLE PAGE NO

CHAPTER 1 INTRODUCTION 1-8

CHAPTER 2 REVIEW OF LITERATURE 9-17

CHAPTER 3 THEORICAL FRAMWORK 18-26

CHAPTER 4 DATA ANALYSIS AND INTERNATIONAL 27-50

CHAPTER 5 FINDINGS, SUGGESTION AND 51-54

INTERPRETATION

BIBLIOGRAPHY

APPENDIX
 LIST OF TABLE

SL. NO NAME OF TABLE PAGE NO

4.1 GENDER WISE CLASSIFICATION 28

4.2 AGE WISE CLASSIFICATION 29

4.3 EDUCATION OF THE 30

RESPONDENTS

4.4 ARE YOU BELONG TO 31

4.5 CLASSIFICATION OF CONSUMER 32

ON THE BASIS OFOCCUPATION

4.6 CLASSIFICATION OF CONSUMER 33

ON THE BASIS OFINCOME

4.7 HOME DELIVERY USAGE 34

OVERVIEW

4.8 MOST PREFERRED FOR HOME 35

DELIVERY SYSTEM
36
4.9 ORDER PLACEMENT METHODS

4.10 KEY INFLUENCING FACTORS 37

FORHOME DELIVERY DECISION
 EFFECTIVNESS OF ASSESSMENT
4.11 OF HOMEDELIVERY 38

QUALITY CONCERNS IN HOME

4.12 DELIVERY EXPERIENCES 39

PROBLEM FACED BY THE

4.13 CONSUMER OF YARA 40
HYPERMARKET

HOME DELIVERY
4.14 SATISFACTION LEVEL 41-42

ASSESSING PRODUCT VERIETY

4.15 AND QUALITY SATISFACTION 43

IMPACT OF THE COVID- 19

4.16 PANDEMIC ON HOME DELIVERY 44
SERVICE PREFERENCE

FURTHER USE OF YARA

4.17 HYPERMARKET DELIVERY 45

BENEFITS OF CONSUMER OF
4.18 WHEN USING HOME DELIVERY 46
SERVICE

RESPONSIVENESS OF YARA
4.19 HYPERMARKET IN CONSUMER 47
FEEDBACK OR COMPLAINTS

RATING COMMUNICATION
4.20 FOR HOME DELIVERY ORDER 48
FROM THE HYPERMARKET

SATISFACTION LEVEL OF
4.21 PROVIDED FOR RESCHEDUSING 49
OR ADJUSTING DELIVERY
SATISFACTION WITH YARA
 4.22 HYPERMARKET HOME DELIVERY 50
SYSTEM

LIST OF GRAPHS

SL. NO PARTICULAR PAGE NO

4.1
GENDER WISE CLASSIFICATION 28

4.2
AGE WISE CLASSIFICATION 29

4.3
EDUCATION OF THE RESPONDENT 30

4.4
ARE YOU BELONG TO 31

4.5
CLASSIFICATION OF CONSUMER 32
ON THE BASIS OF OCCUPATION

4.6
CLASSIFICATION OF CONSUMER 33
ON THE BASIS OF INCOME

4.7
HOME DELIVERY USAGE 34
OVERVIEW

4.8
MOST PREFERRED FOR HOME 35
DELIVERY SYSTEM

4.9
ORDER PLACEMENT METHODS 36
4.10
KEY INFLUENCING FACTORS FOR 37
HOME DELIVERY DECISIONS

EFFECTIVENESS ASSESSMENT OF
4.11 HOME DELIVERY 38

4.12 QUALITY CONCERNS IN HOME

DELIVERY EXPERIENCES 39

4.13 PROBLEM FACED BY THE

CONSUMER OF THE YARA 40
HYPERMARKET

4.14 HOME DELIVERY SATISFACTION

LEVEL 41-42

4.15 ASSESSING PRODUCT VERIETY

AND QUALITY SATISFACTION 43

4.16 IMPACT OF THE COVID- 19

PANDEMIC ON HOME DELIVERY 44
SERVICE PREFERENCE

4.17 FUTURE USE OF YARA

HYPERMARKET DELIVERY 45

4.18 BENEFITS OF CONSUMER OF

WHEN USING HOME DELIVERY 46
SERVICE

4.19 RESPONSIVENESS OF YARA

HYPERMARKET IN CUSTOMER 47
FEEDBACK OR COMPLAINTS

4.20 RATING COMMUNICATION FOR

HOME DELIVERY ORDER FORM 48
THE HYPERMARKET

4.21 SATISFACTION LEVEL OF

 PROVIDED RESCHEDUSING OR 49
ADJUSTING DELIVERY

4.22 SATISFACTION WITH YARA

HYPERMARKET HOME DELIVERY 50
SYSTEM