SITUATION 2

A: Calling…..
B: Good morning. This is Nhi from customer service representative at Orion
Vina food limited liability company. How can I help you?
A: Good morning, Nhi. I’m Diem. I’d like to speak to Mr.An, please.
B: Where are you calling from?
A: Phương Nam store
B: OK Ms Diem. I’ll try and put you through. … I’m sorry but the line’s busy.
Would you please hold a minute?
A: Oh, that’s a shame. This involves the delivery of an important order and
it’s rather urgent.
B: He should be free in an hour. Would you like to call back at 10 am?
A: I’m afraid I’ll be in a meeting. Could I leave a message?
B: That’s fine.
A: Could you tell Mr.An that the delivery was scheduled for today, but it has
not arrived yet and I'm worried that there will be a shortage of goods to sell
if the order is not shipped in 2 days?
B: Yes, I noted your message.
A: And could you ask him to give me an update on the delivery.
B: Certainly. Could you give me your number please?
A: Yes, it’s 0918782119.
B: That’s 0918782119.
A: That’s right. I apologize for any inconvenience caused. Thanks for your
help. Goodbye.
B: Goodbye.