ORGANIZATIONAL

BEHAVIOR
Group 4
Kinan Fata 19111014
Rafid Khairi 19111029
Willie Bhaskara 19111033
Zaden Duhamis 19111034
 Company
Profile
01
CV. Zabil
Established 2019
Industry Services and Goods
Director Meldy Gandri Ali

Our Interviewee Meldy Gandri Ali

 The Key Problem

02
The company sales decreasing Hard to achieving the target sales

The change system on how

Hard to maintain the hygiene in the
they sell the product and
workplace and customers
services
 What are the They follow the protocol from the
government
03
company They using delivery system by Gojek or
implementing Grab

they give a choice to the customer if

they want to pay it using e-money

They start to focusing sell the coffee

online and on the road side
Date & Venue of Interview
04 5 December 2020 Through Line Call
Interview with CV. Zabil
 The purpose of
the Interview The purpose of the interview is we wanted to know what
is the different that the company performance when the
05 pandemic occurs and how to handle to make the
business run well like should do. Not only that we also
would like to know what are the policy that changed in
the company.
Questions
&
Answers
 QUESTIONS & ANSWERS OF THE INTERVIEW

The company move in product and services

06
1 What is the company engaged in? especially in Cafe and laundry. Till now they
has 14 outlet in three province.

Even though in covid19, they still provide full

How to improve the welfare of salaries to employees. employees are only
2 employees? required to work in accordance with the
applicable protol.
 QUESTIONS & ANSWERS OF THE INTERVIEW

They doing covid19 protocol in every outlet

How do you secure and restrict covid19
07 and spray the disinfectant every three days.
3 between employees and customers in the And for the employee do the rapid test every
work environment? two weeks.

It is for sure different, for example is after covid

we has to make sure the health for our employee
What are the different after covid and
4 before covid?
and we have to follow the rules from the
government. and during covid19 the way they
focused their sales more was in selling online
 QUESTIONS & ANSWERS OF THE INTERVIEW
08 How to get customer trust during a
5 pandemic?
What the most unpleasant incident
6 during a pandemic?
Some measures may include reducing efficiency
of seating by increasing spacing between places
to sit or stand, accepting only online payments
to reduce cash exchange, or mandatory hand
sanitization protocols at multiple places around
store for customers and employees.
Because of the pandemic situation, they think
the most unpleasant thing is when someone walk
in without wearing a mask, because we wanted
to make sure about the healthy of everyone.
 QUESTIONS & ANSWERS OF THE INTERVIEW

Due to decreased income, they chose to sell

09 What strategies are used in the pandemic on the side of the road by opening a booth
7 era in achieving the target? and they increase promotion on social media
so that sales may increase

They for sure follow the protocol that has

How do you deal with maintaining given by the government and if the employee
8 employees health? and how to deal has covid19 they let him self isolate and
with it if someone has Covid? sterilize the workplace. but fortunately, none
of the employees were affected
 Recommendation
10
Make sure the employees are not infected

Focusing on social media and using delivery system

The workplace and customers are hygiene

 Conclusion
Of the interview
11

every business get impact of the covid-19

pandemic, and they need to keep the
business running, and also they have to
think about the fate of their employees.
Now by doing the new normal protocol
they can start improving the condition of
the company and to keep increasing the
sales they focusing on social media
12
Proof of
Interview
THANKYOU