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EngineeringMgt IntroAndModule1&2
EngineeringMgt IntroAndModule1&2
EngineeringMgt IntroAndModule1&2
major functions of planning & decision-making, organizing & staffing, directing/leading, and
controlling.
- Identifying a “force”/group of people whose job is to direct the effort and activities of
other people towards a common organizational objective.
- The performance of conceiving and achieving desired results by means of group effort
consisting of utilizing resources, that will determine the success and failure of an organization.
Level One – Those with minimal engineering jobs like retailing firms. Businesses that sell goods
and services to consumers fall under the umbrella of retailing. Engineering plays a vital role in
the retail business, an important area of work is in the retail outlets themselves. As an engineer
you could also be involved in delivering aspect of a retailer’s corporate environmental policy.
INTRODUCTION:
profession in which a knowledge of the mathematical and by study, experience, and practice,
is applied with judgment, to economically, the materials and forces of nature for the benefit
2. Quality Measurement and Improvement. Work with design and product quality is
maintained during the design and production phases.
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3. Project Management. Develop the detail breakdown structure of complex activities
and form them into an integrated plan. Conduct facility planning and facility layout
development of new and revised production plants and office building.
Level Two - Moderate degree of engineering jobs like transportation companies. The
transportation industry encompasses all those businesses that move people or goods, by land,
sea, or air, from one point to another. The transportation sector is made up of airlines, railroads
and trucking companies. As a transport or traffic planner, you will help manage the growth of
road, air and rail transport. Much of your work will involve looking at the impact of transport
issue on the public.
Level Three – those with a high degree of engineering jobs like construction firms. This industry
is mainly an urban based one which is concerned with preparation as well as construction of
real estate properties. The repairing of any existing building or making certain alterations in the
same also comes under Construction Industry. Construction engineers are key members of
building projects, who must have strong analytical skills and be good at working with a large
team.
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Module 1: DECISION MAKING
Learning objectives:
After reading the module and reviewing the materials presented the learner will be able to:
1. Explain decision-making as a management responsibility.
2. Understand and ability to use the decision-making process.
3. Identify approaches in solving problems.
4. An appreciation for the various situation in which decisions are made.
Learning Content:
Decisions are made at various management levels (i.e. top, middle, and lower levels)
and at various management functions (i.e. planning, organizing, directing or leading, and
controlling). Decision-making, according to Nickels and others, “is the heart of all the
management functions.”
Rational decision-making according to David H. Holt, is a process involving the following steps:
The objective environment analysis is the identification of constraints, which may be spelled
out as either internal or external limitation such as follows:
A. Internal limitations
a. Limited funds available for the purchase of equipment.
b. Limited training on the part of employees.
c. Designed facilities
B. External limitations
a. Patents are controlled by other organizations.
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b. A very limited market for the company’s product and services
c. Strict enforcement of local of zoning regulations. When decisions are to be made,
external and internal limitations must be considered.
1. Internal – The internal environment refers to organizational activities within a firm that
surrounds decision-making.
2. External – The external environment refers to valuables that are outside the
organization and typically not within the short-run control of top management.
Oftentimes, problems may be solved by any of the solutions offered. The best among
alternative solutions must be considered by management. This is made possible by using a
procedure with the following steps:
Evaluate Alternatives
After determining the viability of the alternatives and a revised list has been made, an
evaluation of the remaining alternatives is necessary. This is important because the rest step
involves making a choice. Prepare evaluation makes choosing the right solution less difficult.
How the alternatives will be evaluated will depend on the nature of the problem, the
objectives of the firm, and the nature of alternatives presented. Should suggests that “each
alternative must be analyzed and evaluated in terms of its value, cost, and risk characteristics.
Make a choice
After the alternatives have been evaluated, the decision-maker must now be ready to
make a choice. This is the point where he must be convinced that all the previous steps were
correctly undertaken.
Implement Decision
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effective, a plan must be devised. At this stage, the resources must be made available so that
the decision may be properly implemented.
In implementing the decision, the results expected may or may not happen. It is,
therefore, important for the manager to use control and feedback mechanisms to ensure results
and to provide information for future decisions.
Feedback refers to the process which requires checking at each stage of the process to
assure that the alternatives generated, the criteria used in evaluation, and the solution selected
for implementation are in keeping with the goals and objectives originally specified.
Control refers to actions made to ensure that activities performed match the desired
activities or goals, that have been set.
In this last stage of the decision-making process, the engineer manager will find out
whether or not the desired result is achieved. If the desired result is achieved, one may assume
that the decision made was good.
In decision-making, the engineer manager is faced with problems which may either be
simple or complex. To provide him with some guide, he must be familiar with the following
approaches:
1. Qualitative evaluation. This term refers to evaluation of alternatives using intuition and
subjective judgement. Stevenson states that managers tend to use the qualitative approach
when.
a. The problem is fairly simple.
b. The problem is familiar
c. The costs involved are not great.
d. Immediate decisions are needed.
2. Quantitative evaluation. This term refers to the evaluation of alternatives using any
technique in a group classified as rational and analytical.
The types of quantitative techniques which may be useful in decision-making are as follows:
1. Inventory Models consist of several types all designed to help the engineer manager
make decisions regarding inventory. They are as follows:
a. Economic order quantity model – this one is used to calculate the number of items
that should be ordered at one time to minimize the total yearly cost of placing orders
and carrying the items in inventory.
b. Production order quantity model – this is an economic order quantity technique
applied to protection orders.
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c. Back order inventory model – this is an inventory model used for planned shortages.
d. Quantity discount model – an inventory model used to minimize the total cost when
quantity discounts are offered by suppliers.
2. Queueing Theory is one that describe how to determine the number of service units that
will minimize both customer waiting time and cost of service. The queueing theory is
applicable to companies where waiting lines are a common situation. Examples are cars
waiting for service at a car service center, ships and barges waiting at the harbor for
loading and unloading by dock-workers, programs to be run in a computer system that
processes jobs, etc.
3. Network Models. There are models where large complex tasks are broken into smaller
segments that can be managed independently. The two most prominent network models
are:
4. Forecasting. There are instances when engineer managers make decisions that will
have implications in the future. A manufacturing firm, for example, must put up a
capacity which is sufficient to produce the demand requirements of customers within the
next 12 months. As such, manpower and facilities must be procured before the start of
operations. To make decisions on capacity more effective, the engineer manager must
be provided with data on demand requirements for the next 12 months. This type of
information may be derived through forecasting. Forecasting may be defined as “the
collection of past and current information to make predictions about the future.”
5. Regression Analysis. The regression model is a forecasting method that examines the
association between two or more variables. It uses data from previous periods to predict
future events. Regression analysis may be simple or multiple depending on the number
of independent variables present. When one independent variable is involved, it is called
simple regression; when two or more independent variables are involved, it is called
multiple regression.
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and marketing research. When data gathering is expensive, sampling provides an
alternative. Sampling in effect, saves time and money.
9. Statistical Decision theory refers to the “rational way to conceptualize, analyze, and
solve problems in situations in involving limited, or partial information about the decision
environment. When the decision-maker is able to assign probabilities to the various
events, the use of probabilistic decision rule, called the Bayes criterion, becomes
possible. The Bayes criterion selects the decision alternative having the maximum
expected payoff, or the minimum expected loss if he is working with a loss table. The
purpose of Bayesian analysis is to revise and update the initial assessments of the event
probabilities generated by the alternative solutions. This is achieved by the use of
additional information.
1. When a problem becomes apparent and the engineer manager chooses to ignore it, is
he making a decision? Explain your answers.
2. What are components of the environment from the point of view of the decision-maker?
What do they consist of?
3. Why is it important for those who will be involved in the implementation to understand
and accept the solution to the problem?
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Module 2: PLANNING AND ORGANIZING
A. PLANNING
Learning Objectives:
a. To provide sense of direction.
b. Identify planning at various management levels.
c. Determine the planning process.
d. Determine types of plans and how to make planning effective.
Learning Content:
There are many instances when mangers are overwhelmed by various activities which at
times becloud his judgment. This must be expected since anybody who is confronted by several
situations happening simultaneously will lose sight of the more important concerns. To minimize
mistakes in decision-making, planning is undertaken.
A plan, which is the output of planning, provides a methodical way of achieving desired
results. In the implementation of activities, the plan serves as a useful guide.
Planning Defined
Planning, according to Nickels and others, refers to “the management function that
involves anticipating future trends and determining the best strategies and tactics to achieve
organizational objectives.” This definition is useful because it relates the future to what could be
decided now.
Aldag and Stearns, on the other hand, define planning as “the selection and sequential
ordering of tasks required to achieve an organizational goal.” This definition centers on the
activity required to accomplish the goals.
The definition of Cole and Hamilton provides a better guide on how to effectively perform
this vital activity. Planning, according to them is “deciding what will be done, who will do it,
where, when and how it will be done, and the standards to which it will be done.
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Planning activities undertaken at various levels are as follows:
Strategic Planning
The term strategic planning refers to the process of determining the major goals of the
organization and the policies and strategies for obtaining and using resources to achieve those
goals.
Intermediate Planning
Under intermediate planning, the goals of a subunit are determined and a plan is
prepared to provide a guide to the realization of the goals. The intermediate plan is designed to
support the strategic plan.
Operational Planning
The term operational ASSI refers to “the process of determining how specific tasks can
best be accomplished on time with available resources.” This type of planning is a responsibility
of lower management. It must be performed in support of the strategic plan and the intermediate
plan.
The Planning Process
The process of planning consists of various steps depending on the management level
that performs the planning task. Generally, however, planning involves the following:
The first task of the engineer manager is to provide sense of direction to his firm (if he is
the chief executive), to his division (if he heads ad vision), or to his unit (if he is a supervisor).
Goals may be defined as the “precise statement of results sought, quantified in time and
magnitude where possible”.
After determining the goals, the next task is to devise some means to realize them. The
ways to realize the goals are called strategies and these will be the concern of top
management. The middle and lower management will adapt their own tactics to implement their
plans.
A strategy may be defined as “a course of action aimed at ensuring that the organization
will achieve its objectives.”
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A tactic is a short-term action taken by management to adjust to negative internal or
external influences. They are formulated and implemented in support of the firm’s strategies/
The decision about short- term goals and the courses of action are indicated in the tactical plan.
When particular sets of strategies or tactics have been devised, the engineer manager
will, then, determine the human and nonhuman resources required by such strategies or tactics.
Even if the resources requirements are currently available, the must be specified.
4. Setting Standards
The standards for measuring performance may be set at the planning stage. When
actual performance does not match with the planned performance, corrections may be made or
reinforcements given.
Types of Plans
Plans are of different types, they may be classified in terms of functional areas, time
horizon, and frequency of use.
Plans may be prepared according to the needs of the different functional areas.
Among the types of functional area plans are the following:
1. Marketing plan – this is the written document or blueprint for implementing and
controlling an organization’s marketing activities related to a particular marketing
strategy.
2. Production plan – this is a written document that states the quantity of output a
company must produce in broad terms and by product family.
3. Financial plan – It is a document that summarizes the current financial situation of
the firm, analyzes financial needs, and recommends a direction for financial activities
4. Human resource management plan – it is a document that indicates the human
resource needs of a company detailed in terms of quantity and quality and based on
the requirements of the company’s strategic plan.
1. Short-range plans – these are plans intended to cover a periodof less than one year.
First line supervisors are mostly concerned with these plans.
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2. Long-range plans – these are plans covering a time span of more than one year.
These are mostly undertaken by middle top management.
1. Standing Plans. These are plans that are used again and again, and they focus on
managerial situations that recur repeatedly.
a. Policies – they are broad guidelines to aid managers at every level in making
decisions about recurring situations or function.
b. Procedures – they are plans that describe the exact series of actions to be
taken in a given situation.
c. Rules – they are statements that either require or forbit a certain action.
a. A budget, according to Weston and Brigham, is “a plan which sets forth the
projected expenditure for a certain activity and explains where the required
funds will come from.”
The structure and content of marketing plans vary depending on the nature of the
organizations adapting them. William Cohen maintains that the following must be included in the
marketing plan.
1. The Executive Summary – which presents an overall view of the marking project and its
potential.
2. Table of Contents
3. Situational Analysis and Target Market
4. Marketing Objectives and Goals
5. Marketing Strategies
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6. Marketing tactics
7. Schedule and Budgets
8. Financial Data and Control
Company of corporate mission refers to the “strategic statement that identifies why an
organization exists, its philosophy of management, and its purpose as distinguished from other
similar organizations in term of products, services, and markets.”
Planning is done so that some desired results may be achieved. At times, however,
failure in planning occurs.
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Planning may be made successful if the following are observed:
B. ORGANIZING
Learning objectives:
Learning Content:
The engineer manager needs to acquire various skills in management, including those
for organizing technical activities. In this highly competitive environment, the unskilled manager
will not be able to bring his unit, or his company, as the case may be, to success.
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The value of a superior organizational set-up has been proven dramatically during the
Second World War when a smaller American naval force confronted the formidable Japanese
navy at Midway. Military historians indicated that the Americans emerged victorious because of
the superior organizational skills of their leaders.
Organizing Defined
The structure serves some very useful purposes. They are the following:
1. It defines the relationships between tasks and authority for individuals and departments.
2. It defines formal reporting relationships, the number of levels in the hierarchy of the
organization, and the span of control.
3. It defines the groupings of individuals into departments and departments in to
organization.
4. It defines the system to effect coordination of effort in both vertical (authority) and
horizontal (tasks) directions.
When structuring an organization, the engineer manger must be concerned with the
following:
1. Division of labor – determining the scope of work and how it is combined in a job.
2. Delegation of authority – the process of assigning various degrees of decision-making
authority to subordinates.
3. Departmentation – the grouping of related jobs, activities, or processes into major
organizational subunits.
4. Span of control – the number of people who report directly to a given manager.
5. Coordination – the linking of activities in the organization that serves to achieve a
common goal or objective.
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Formal Organization
After a plan is adapted, management will proceed to form an organization to carry out
the activities indicated in the plan.
The formal organization is “the structure that details lines of responsibilities, authority,
and position.” What is depicted in the organization char is the formal organization.
1. Organizational chart
2. Organizational manual and
3. Policy manuals.
The organization chat is a diagram of the organization’s official positions and formal lines
of authority.
Informal Groups
Formal organizations require the formation of formal groups which will be assigned to
perform specific tasks aimed at achieving organizational objectives. The formal group is a part
of the organization structure.
Informal groups are often times very useful in the accomplishment of major tasks,
especially if these tasks conform with the expectations of the members of the informal group.
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c. Communication and coordination among employees within each
department are excellent.
d. The structure promotes high-quality technical problem-solving.
e. The organization is provided with in depth skill specialization and
development.
f. Employees are provided with career progress within functional
departments.
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A matrix organization, according to Thompson and Strickland, “is a structure
with two (or more) channels of command, two lines of budget authority, and two
sources of performance and reward.” Higgins declared that “the matrix structure was
designed to keep employees in a central pool and to allocate them to various
projects in the firm according to the length of time they are needed.”
The matrix organization has some disadvantages however. They are the
following:
Types of Authority
1. Line authority – a manager’s right to tell subordinates what to do and then they see that
they do it. Line departments perform tasks that reflect the organization’s primary goal and
mission. In a construction firm. The department that negotiates and secures contracts for
the firm is a line department. The construction division is also a line function.
2. Staff authority – a staff specialist’s right to give advice to a superior. Staff departments
include all those that provide specialized skills in support of line departments. Examples
of staff departments include those which perform strategic planning, labor relations,
research, accounting, and personnel.
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authority is one given to a person or a work group to make decisions related to their
expertise even if these decisions concern other departments. This authority is given to
most budget officers of organizations, as well as other officers.
When certain formal groups are deemed inappropriate to meet expectations, committees
are often times harnessed to achieve organizational goals. Many organizations, large or small,
makes use of committees.
A committee is a formal group of persons formed for a specific purpose. Committees are
very useful most specially to engineering and manufacturing firms. When a certain concern, like
product development, is under consideration, a committee is usually formed to provide the
necessary line-up of expertise needed to achieve certain objectives.
1. Ad hoc committee – one created for a short-term purpose and have a limited life. An
example is the committee created to manage the anniversary festivities of a certain firm.