Emmanuel Kofi Ampiah

Accra | +233598781981
ecliq56@gmail.com

Summary

Proactive problem-solver known for delivering top-notch IT support: Throughout my career, I have excelled in troubleshooting
hardware and software issues, ensuring minimal downtime for users. My strong analytical skills enable me to identify and resolve
complex technical problems efficiently. Additionally, my data entry proficiency allows me to seamlessly manage and maintain
databases, ensuring data integrity and accessibility for key stakeholders.

Experience

Brakwa Polyclinic | Brakwa

Claims Officer/IT support Technician /Data Entry | 03/2022 - Present
Provide technical assistance and support: ability to troubleshoot and resolve hardware and software issues for end-users, whether
it's in person, over the phone.
Diagnosing and resolving technical problems efficiently and effectively to minimize downtime and ensure user and staff
satisfaction.
Vetting and Entrying of NHIS Claims of clients and submitting as well for payment
Office duties that is typing, printing and scanning etc

EWIA INFRASTURE | Ghana, Kumasi

CCTV INSTALLATION(CONTRACT) | 01/2022 - 02/2022
Install various access control devices. Program Access Control Panels & Systems. Install various CCTV camera types both Analog &
Digital IP systems. Install & Program DVR Recording Units

Gracecoms Company LTD. | Ghana, Assin Fosu

ICT Tutor / Office Assistant / CCTV INSTALLER & Operato | 10/2019 - 11/2021
My responsibilities included facilitating small group and one-on-one tutoring sessions in various academic subject areas, creating
personalized lesson plans to cater to the needs of diverse learners, and maintaining updated filing systems for paper and electronic
documents. I defined clear targets and objectives and communicated them effectively to other team members. Furthermore, I assisted in
displaying and exhibiting CCTV services to interested parties and maintained a close liaison with control rooms, police personnel,
and CCTV partners in relation to incidents.

Electoral Commission of Ghana | Ghana, Asikuma Odoben Brakwa

Data Entry Clerk | 07/2020 - 08/2020
Data Entry Operator responsibilities include collecting and entering data in databases and maintaining accurate records of valuable
company information

Brakwa Seniro High Technical School | Ghana , Brakwa

Teacher / ICT LAB Assistant / IT technician | 09/2017 - 06/2019
Provide technical assistance and support to students and faculty in the ICT (Information and Communication Technology) lab.
This involves helping with hardware and software issues, troubleshooting network problems, and ensuring all computers and
equipment are functioning properly.
Software Installation and Updates: Assist in the installation and updating of software programs on lab computers. Ensure all
necessary software licenses are up to date and properly documented.User Training: Offer basic training to students and faculty on
how to use various software applications, operating systems, and lab equipment. This may include providing instructions on using
word processing tools, spreadsheets, and presentation software.

Troubleshooting and Problem Resolution: Diagnose and resolve technical issues faced by lab users, such as network connectivity
problems, printing errors, or software glitches. Escalate more complex issues to the appropriate IT personnel when necessary.

Nazarene Christian Home Academy | Ghana, Kasoa

Assistant to Headmaster / ICT and Mathematics Teacher | 09/2012 - 05/2015

Provide comprehensive administrative support to the Headmaster in managing daily tasks, scheduling meetings, handling
correspondence, and organizing official events.
Assist in managing and organizing school data, including student records, attendance, and staff information, ensuring
confidentiality and accuracy.
 Develop and design comprehensive lesson plans and educational materials for ICT (Information and Communication Technology)
and Mathematics classes, aligned with educational standards and the school's curriculum.
Stay updated with the latest teaching methodologies, educational technologies, and subject knowledge, participating in
workshops and training sessions to enhance teaching skills.

Skills

IT Support, Customer service, CCTV, Troubleshooting, software, Teamwork, Hardware, Data Entry, Microsoft Office, Communication
skills, Time management

Education

Accra Technical University | Accra, Ghana

HND COMPUTER SCIENCE | 11/2019

Mankessim Senior High Technical School | Mankessim, Ghana

Technical (Building Construction) | 06/2012

Extra-curricular Activities

Good Football player