Welcome to the new and improved Customer Portal!!!

If you previously had access to the old cRc website (crc.frc.com) you will still be able to access for a short
period of time while we transition to the new portal. On the old site, you will be able to view previous historical
data, such as, Recommended Spare Part Lists, Technical Support Logs (TSL), Field Service Reports (FSR),
Order History and Tracking.
This guide is intended to help you navigate the new portal during the transition.
Need Support?
Fill out a Contact Us form found under the “After Market” dropdown or in the top left corner dropdown where
your name appears.

The conversation icon at the bottom right of your screen will initiate a chat session with a
representative from Spare Parts, Field Service or Technical Support.

Get to know your new iModules:

Customer Portal User Guide:

Locate and download user guides to help you navigate the
new portal.
Note: more will be added as they become available.

eDocs:
Access to full pdfs of FANUC’s entire line of current and
legacy Controller Maintenance, Robot Operator and Software
programming manuals.

iStore:
Search spare part pricing and availability, online ordering, and
view detailed part information
Navigating your new Dropdown Menus:

“After Market” menu:

 Sales:
Δ iStore: Search parts and view product images, costs, and availability on your way to adding parts to
your shopping cart.
Δ Order History: enter broad or specific information in the fields provided to retrieve historical order
data including delivery status and tracking
 Note: Order History prior to May 10, 2021 will not be available.
 Support (from the “After Market” menu):
Δ COMING SOON! Recommended Spare Parts List (RSPL): enter your FANUC equipment number
and a RSPL will be generated with a customized category breakdown showing a stocking strategy
for parts determined to be Critical/Maintenance, Consumable, and Typical or General Repair Parts.
Δ COMING SOON! Robotics Install Base
Δ Contact Us: Fill out the form to have a FANUC team member contact you regarding a specific
inquiry. Please be as specific as you can.

“Support” menu:
 Software:
Δ Software Downloads: file center for PC Software (including 30 day trial software for ROBOGUIDE)
and Robot Software Updates can be downloaded here
Δ PC Software Registration: Register purchased PC Software Licenses using your Serial Number
provided by FANUC.
Δ Server Packet Registration: Register purchased server based licenses on dedicated server PC (.frp
packet)
Δ ASI Only - Software Subscription/Registration: enter software codes from your license manager to
register your subscription based PC products
Δ ASI Only - Software Subscription Status: determine if your subscription product has been registered
or when it will need to be renewed
 Support Tools:
Δ eDocs: Locate and download product manuals, technical reports, and engineering bulletins.
Δ How to Videos: a growing selection of ‘how to’s’ providing a visual example of best practices as your
team continues to automate
Δ Alarm codes Search by Product type: enter the alarm you are looking to troubleshoot and review
results on the “cause” and “remedy” to help isolate and resolve the error