20

23

TDM Upgrade
Accelerate Kit
Help your customers make the final decision
of switching from TDM PBX to IP telephony and
unified communications solutions
Table of
Contents
A Quick Look into TDM PBX: the Past and the Present 1

What is TDM & What is TDM PBX 1

A Brief History of TDM PBX 2

The Rise of VoIP and IP PBX 2

Is TDM Dead? 3

Why Are TDM Phone Systems Becoming Obsolete? 3

Carriers Are Phasing Out ISDN/PSTN While Vendors Sunsetting TDM PBX 4

Why Are Lots of Businesses Still Hanging on to TDM PBX? 4

Reverse Your Customers' "If It Isn't Broke, Don't Fix It" Attitude 6

8 Signs That Your Outdated TDM Phone System is Hurting Your Bottom Line 7

TDM PBX vs. IP PBX 10

Cost Analysis of TDM to IP Migration 11

Debunking 8 Misconceptions about TDM to IP Migration 12

4 Practical Tips on Upgrading from TDM PBX to IP PBX 14

How Yeastar helps make TDM upgrade an easy decision 16

Yeastar's TDM-to-IP Migration Solution Brief 16

Yeastar P-Series PBX System vs. TDM-based PBX System 24

Success Stories: Painless Migration, Happy Customers 26

 A Quick Look into
1
TDM PBX:
the Past and the Present

What is TDM & What is TDM (Time Division Multiplexing) is a method of transmitting
TDM PBX and receiving multiple signals over the same medium. It allows
telephone companies to migrate from analog to digital and is
widely used in ISDN telephone lines and PSTN networks.

TDM PBX system, as a commonly used proprietary business phone

system, uses physical switches to route calls over copper wires. It
is designed as a cabinet with different boards to perform certain
functions. In other words, it relies on telephone lines and technical
equipment to work.

Yeastar | TDM Upgrade Accelerate Kit 01

A Brief History of TDM has been in use for generations and is generally regarded as a
TDM PBX reliable means of business voice communications.

The first generation of PBX required calls to be directed manually.

Later on, automated switchboards became the norm with cost cut
down and additional functionalities offered. TDM PBX systems were
first introduced in the 1960s and 1970s and became widely used
in the 1980s and 1990s, allowing multiple calls to be processed
over a single telephone line. These systems provided a wider range
of features, including call routing, call waiting, call forwarding, and
voicemail, making them an attractive option for businesses.

However, the advent of IP-based PBX systems in the late 1990s and
early 2000s marked a major shift in the telecommunications industry.

The Rise of VoIP and Instead of sending data packets over a traditional circuit-switched
IP PBX network, VoIP converts voice into digital data packets that can be
transmitted over your local area network (LAN) and the external
wide area network (WAN) to enable phone calls. Simply put, VoIP
uses the Internet rather than physical switches to route calls.

No need to connect to physical phone lines. Supporting virtually

any internet-connected device. Increased flexibility in scaling up or
down. A way more diverse feature set. The list of benefits goes on.
IP PBX has been gaining strength, especially in the past decades,
with the enhancement of the network infrastructure.
Voice over Internet Protocol

Instead of an overall migration, there are also a number of

companies opting for the integration of TDM with IP telephony,
either hybrid PBX or VoIP gateways, to reap the benefits of IP
without completely replacing their existing equipment.

There are still some businesses using TDM PBX systems for legacy
reasons or because of their preference for
the reliability and security of traditional
telephone networks.

Yeastar | TDM Upgrade Accelerate Kit 02

2
Is TDM Dead?

Why Are TDM Phone TDM systems have been in place for quite a long time. Using
Systems Becoming dedicated telephone lines with existing infrastructure ensures

Obsolete? the reliability of TDM telephone systems. The audio quality is

consistently solid, but only basic calling features, such as call
routing, hold, voicemail, and conference calls, are available. Also,
phones must be connected to available phone jacks, which means
you will also need to increase the outlay for lines and additional
equipment.

To make things worse, these systems are becoming increasingly

expensive to maintain, especially since it gets harder to find
replacement parts. There was little or no further development in
this technology, making it more difficult to meet the various new
needs emerging from the times.

At the end of the day, the new, modern VoIP technology determines
the demise of the legacy TDM technology.

Yeastar | TDM Upgrade Accelerate Kit 03

Carriers Are Phasing Out The switch-off of ISDN and PSTN technology began several years
ISDN/PSTN While Vendors ago and is still ongoing in many parts of the world. The pace of the

Sunsetting TDM PBX transition varies depending on the carrier, the country, and the level
of adoption of IP-based communication technologies.

Major carriers like AT&T, Verizon, BT Group, Deutsche Telekom, Telstra,

and many others around the world are retiring this service for that:

The advancements in VoIP eliminate the need for physical

phone lines.
It is more cost-effective for carriers to replace these aging
networks than upgrade them.
Retiring this Service
In some countries, it is encouraged or required to shut off
these services.

Overall, the phase-out is a multi-year process that will continue to

evolve in the coming years.

With this downward trend and shrinking market demand, several big-
name vendors, including Panasonic, Samsung, Nortel, and Shortel
have discontinued their legacy PBX systems in recent years. The
majority of the industry has been shifting focus toward IP telephony
or cloud-based voice solutions over the past two decades. It is just
a matter of time before TDM PBXs are completely replaced by these
more modern and efficient communication technologies.

Why Are Lots of Businesses Although TDM is reaching the end of its life, this old technology
Still Hanging on to TDM apparently has a long tail as a lot of TDM-based systems are still

PBX? working just fine and businesses simply do not like changes.
According to our recent poll on LinkedIn, 61% of respondents said
that over 50% of the customers in their local markets are still using
TDM PBXs. What holds them back from the upgrade?

They simply don't see the benefits and don't care about the fancy
features.
It is somewhat difficult for organizations to realize the productivity
gains and value for money that comes with an IP PBX when their
existing phone system can still serve their basic calling needs. As
long as there are no major issues causing business disruption,
even in some cases, the user experience is not that smooth and
satisfactory, these "minor" issues can be ignored or tolerated.

Yeastar | TDM Upgrade Accelerate Kit 04

 They are afraid that the existing equipment will become redundant.
Many businesses have already invested in their TDM PBX systems
and the associated infrastructure significantly. A complete overhaul
can be a time-consuming and costly process. This is especially true
for larger organizations that have more extensive networks and
require significant hardware upgrades and system reconfiguration.

They believe that TDM is a more reliable means of business

communications.
TDM PBX has a proven track record. It operates on dedicated phone
lines, which simply means consistent call quality and fewer cyber
threats. In contrast, IP PBX requires a stable internet connection to
Value for Money Reliability
function properly, so it can be a problem for businesses that do not
have access to high-speed internet.

Existing Hardware Investments The migration may raise objections from within the company.
Management may worry about staff training and the learning curve
of a new system. Many IT professionals and other employees are
Skeptical Employees already familiar with TDM PBX systems and may prefer to stick
with what they know. The operations team may be concerned about
infrastructure hassles and system downtime.
Deployment Timeline
Some transition processes can be years, with several challenges
along the way.
Vertical Demands During the transition, there may be some downtime as the new
system is installed and configured. In some cases, the existing
legacy infrastructure may not be compatible with IP ones, which
requires additional investment in new equipment and infrastructure
to ensure a successful switch.

TDM PBX is the preferable solution for certain verticals.

For example, the hospitality industry, including hotels and resorts,
often has complex communication needs due to the large size
of their properties and the need to connect guests with various
departments and services.

Instead of expensive IP endpoints, many small to medium-

sized hospitality businesses tend to deploy more cost-effective
analog phones for every room, so the upgrade inevitably involves
connecting these legacy devices to the IP-based system, adding
extra integration and configuration complexity to the task..

Yeastar | TDM Upgrade Accelerate Kit 05

 Reverse Your Customers'
3
"If It Isn't Broke, Don't Fix It"
Attitude

The question "should companies stay with TDM or make the move
to SIP" is not a hard one to answer. VoIP is a clearly better option
either from a technical perspective or in terms of value for money
and usability. However, organizations are not likely to replace legacy
TDM PBXs until they relocate, the business outgrows the current
system, or the PBX just breaks down.

It takes a combination of education, clear communication, and

a well-planned transition strategy to persuade customers into a
sooner migration. Yeastar is committed to helping channel partners
accelerate these decisions and win more project opportunities.
Here are some materials that can help you use to clear up customer
concerns and demonstrate the value of IP PBX.

Yeastar | TDM Upgrade Accelerate Kit 06

8 Signs That Your Outdated Here is how your TDM phone system presents more business risks
TDM Phone System is than you ever thought possible.

Hurting Your Bottom Line

1 You have to spend a fortune to scale the system.

How much did you spend on expanding your TDM PBX system the
last time you had a surge in call volume or staffing? Guess it was
not a small amount.

Purchasing new hardware to extend your TDM PBX can be costly.

Because your system is configured with a fixed number of analog
telephone lines, you need to bring additional phone lines into your facility,
which also means adding new boards into the system, thus making the
system bulky in size. Since supported phone lines are sold by the board,
you usually have to purchase more capacity than you need.

2 It is a daunting task to add new phone lines.

Complex Wiring Configurations
TDM relies on hardware and phone lines to carry your voice traffic,
so you need to contact your phone service provider every time you
want to bring in new lines. It could take weeks or over a month to
complete the cabling work required to support TDM connectivity,
which also involves complex wiring configurations and may require
shutting down the system temporarily.

In contrast, with IP-based phone systems, you can increase the

number of call appearances on a SIP trunk via self-service web
interfaces or by simply opening a ticket with your carrier.

3 You are locked to a single vendor for the overall architecture.

Worse yet, not only do you have to purchase boards that may
exceed actual needs, but you also have to buy them from the same
vendor as the rest of your components to ensure compatibility.

TDM technology is frequently proprietary, which means you simply cannot

shop around for the best prices and add one vendor's fix to another's TDM
system. There is no competition and little choice in products.

It is also risky to stick with the old TDM system given that more and
more vendors ring the death bell of the TDM PBX every year. The
parts will become more difficult to find and qualified technicians
for support will also be fewer.

Yeastar | TDM Upgrade Accelerate Kit 07

 4 You need dedicated IT staff to keep the system running properly.

Having a TDM system involves constant in-house management,

maintenance, and configuration. Otherwise, you are risking business
interruptions due to system outages that fail to be remedied in time.
Especially for small businesses, it is pretty bad value for money to
have someone take care of this very system.

For MACs (moves, adds, and changes) to the existing settings, you
also need to contact your telephone service provider in advance.
Therefore, maintenance contracts become a necessity to keep
everything working as your vendor or service provider is your only
backup when things get problematic.

5 You are struggling to manage different phone systems in multiple

locations.

If your organization plans to add a new building, you will need to

purchase an entirely new TDM infrastructure as TDM PBX systems
limited in the number of physical ports available are designed for
a single location. The complex wiring configurations make it even
harder to replicate across multiple locations. It is also challenging
from a maintenance standpoint also, as any changes or updates
may need to be performed at each location individually.

6 Your employees are tied to their desks to make and receive calls.

TDM PBX systems are typically not designed with mobility in mind.
They are often limited to physical desk phones connected to the
PBX system via hard-wired connections, making it difficult for
employees to work remotely or on the go. Your employees also
have no access to advanced features like softphone applications,
presence, and instant messaging.

While some TDM PBX systems may offer limited remote access to
voicemail or call forwarding, they are often not as robust or flexible
as modern IP phone systems.

7 Your phone system cannot fit into today's business

communications ecosystem.

Are you using customer relationship management (CRM) systems?

What about contact center software or Microsoft Teams? Are these

Yeastar | TDM Upgrade Accelerate Kit 08

 systems working together or in silos?

You may be able to purchase additional hardware to support certain

phone capabilities, such as intercom functionality, but as TDM PBX
systems use proprietary software that is not compatible with other
systems, they are often limited in terms of the number and type of
integration options available. Even minor alterations to the system
require knowledgeable and trained technicians to manage and
control.

8 Your phone system fails from time to time, causing business

interruptions.

TDM PBX is susceptible to hardware malfunctions. Components

Hardware Malfunctions such as power supplies, line cards, and central processing units
can fail, as well as the software used to control them, causing the
system to go down. Configuration errors, changes without proper
testing, and landline damages can also lead to system crashes and
failure.

Depending on the severity of the failure, it may take significant

time and resources to troubleshoot and repair the system, further
System Failure
prolonging the business interruption.

Configuration Errors

Yeastar | TDM Upgrade Accelerate Kit 09

 TDM
PBX vs
TDM PBX
Uses traditional circuit-switched technology
Requires physical lines (e.g. PSTN, PRI, T1/E1) to
transmit voice calls
Analog or digital endpoints are connected directly to
the PBX
Requires proprietary hardware to function
Offers high voice quality and reliability
Vulnerable to landline outages
Has a limited number of ports for connecting phones
Requires additional circuit boards to expand the
system
Difficult to implement redundancy effectively
Offers basic call features (e.g. call forwarding, transfer,
and hold)
Technical support of TDM rapidly are drying up
Requires more hands-on management and regular
hardware maintenance
Phone number determined by location or equipment
Can hardly be integrated with other modern systems
Provides little essential mobility features for remote
workers
Less upfront costs but more expenses on ongoing
maintenance and support
Cannot offer native support for unified communications
Works fine for SMEs with a fixed number of phone
lines and basic calling needs
Yeastar | TDM Upgrade Accelerate Kit
IP
PBX
IP PBX
Uses packet-switched technology
Uses internet protocol to transmit voice calls over
data networks
Supports SIP-based endpoints, either IP phones or
softphones
Less hardware required, or hosted in the cloud
Requires sufficient bandwidth to maintain call quality
Much cheaper SIP trunking services
Has a higher capacity for simultaneous calls
Scale by adding more server capacity (on-site or in
the cloud)
Advanced redundancy and failover mechanisms
Offers advanced call features (e.g. voicemail-to-email,
call recording)
Less in-house telephony expertise required
Can be managed remotely through web-based
interfaces
Can be deployed across multiple sites more easily
Integrates easily with other communication systems
Provides mobile clients to turn personal devices into
office extensions
More upfront costs but a higher return on investment
over time
Typically offers a range of native UC features
Preferred by organizations that prioritize flexibility,
scalability, and productivity
10
Cost Analysis of TDM to If you have already invested heavily in TDM PBX infrastructure and
IP Migration not want to incur the additional costs associated with replacing
everything with an IP PBX system. In this case, it seems to be
more cost-effective to continue using TDM PBX until the end of its
lifespan. However, the decision not to upgrade could end up costing
you more.

According to Nemertes' 2016 Unified Communications Total

Cost of Operations research, those with a mix of IP and
TDM spend $735 per end unit (i.e., phone, audio bridge, etc.)
on average, compared to only $677 for those with an all-IP
environment.

Organizations of all sizes saved an average of 8% per year in

operational costs by upgrading to all-IP. Large enterprises with
more than 1,000 sites saved 26% per year upon completion
of their IP deployments, according to the survey of 299 IT
executives.

The decision to migrate from a TDM PBX to an IP PBX system

depends on the specific needs and circumstances of every
organization. A thorough cost-benefit analysis can be helpful in
determining whether the switch is financially viable and likely to
provide significant long-term benefits.

Upfront costs

IP PBX Network User

equipment infrastructure devices

IP PBX may have higher or lower
upfront costs than your existing
TDM phone system depending
on the vendor, the number of
extensions, the feature set,
and any additional hardware or
software requirements.
You may need to upgrade the
corporate network infrastructure
to support VoIP. The ongoing
cost of bandwidth is another
consideration, as IP PBX requires
a reliable and fast internet
connection to function properly.
If your employees prefer physical
desk phones, it may be necessary
to purchase new IP phones or
adapters to connect existing phones
to the new IP PBX. Alternatively,
softphones can be a more flexible
and mobile-friendly endpoint option.

Yeastar | TDM Upgrade Accelerate Kit 11

 Operating costs
Scalability
Unlike TDM PBXs, which require additional equipment,
boards, and phone lines to support new users or
extensions, IP PBXs offer a more flexible way to
expand the system. In general, it usually involves the
purchase of additional licenses or subscriptions and
possibly equipment upgrades to accommodate the
increased capacity. This can be a significant cost
saving for companies with seasonal fluctuations in
call volume and a fast-growing workforce.
Call costs
With phone calls routed over the Internet, IP PBX
saves you a lot as opposed to TDM PBX which relies
on traditional telephone lines. VoIP makes local calls
free, long-distance charges minimal, and international
rates as low as cents. Consolidating voice, data, and
broadband services with a single provider also results
in cost savings.
Debunking 8
Misconceptions about
TDM to IP Migration
Yeastar | TDM Upgrade Accelerate Kit
SIP trunking
SIP trunking providers usually offer a range of
pricing plans, including pay-per-minute, unlimited,
and packages with specific numbers of channels
or simultaneous calls, which tend to be more cost-
effective and flexible than PSTN/ISDN options. In
many cases, businesses can save anywhere from
20% to 50% on their monthly phone bills by switching
to SIP trunking.
Maintenance
Featuring a more compact and streamlined hardware
design, IP PBX typically has fewer components and is
easier and less expensive to maintain and repair. The
remote administration ability also helps cut down on
the amount of time and resources required to manage
the system.
1 “My phone system is working fine so there is no need to plan for
an update now.”
It is not just about fixing current issues, but also about preparing
for future needs and potential issues. PSTN/ISDN will be
completely shut down in the very near future. As TDM technology
is becoming outdated, it can be increasingly difficult and costly to
find replacement parts and support. In terms of functionality, by
not upgrading, you could also miss out on great opportunities to
improve call efficiency and business operations.
12
 2 “I have to ditch my TDM PBX to take advantage of VoIP.”

Moving to a VoIP system doesn't necessarily mean sacrificing

your investments in the existing system completely. By taking
a hybrid or phased approach, you can still reap the benefits of
VoIP while minimizing disruption to your business. For example,
acting as a bridge between these two networks, a VoIP gateway
can be a cost-effective way to integrate TDM PBX into VoIP
networks.

3 “It is complicated and labor-intensive to implement an IP PBX

system.”

It doesn't have to be. There are several ways to simplify the

process and reduce efforts. The choice of vendor and solution
has a significant impact on the complexity of adoption. Cloud-
based hosted solutions managed by a third-party provider can
future minimize setup and configuration. Many modern IP PBX
systems are typically designed to be easy to use and require
minimal training with user-friendly management and user
interface.

4 “The audio quality of VoIP is not good enough.”

Admittedly, the audio quality of VoIP might be affected by the

bandwidth and the device used. However, most VoIP providers offer
a lot of different protocols and codecs to ensure the call quality of
VoIP is as good as landline-based calls. In the rare event that there
are audio quality issues, that normally indicates a need for support
or an issue with outdated phones, instead of an inherent flaw in
VoIP.

5 “IP PBX is not as reliable as TDM phone systems.”

People are wary of VoIP because it runs over the Internet instead
of physical phone lines. However, IP PBX uses quality of service
(QoS) technology to prioritize voice traffic over other types of data
traffic. With built-in redundancy and failover capabilities, even in the
event of a disaster or outage, the system can automatically switch
to a backup location or system to ensure that calls continue to be
processed.

Yeastar | TDM Upgrade Accelerate Kit 13

 6 “Routing calls over the Internet will potentially jeopardize
security.”

IP PBX generally leverages modern security measures to safeguard

the system and protect the privacy of voice traffic. For example,
Modern security encryption is widely used on IP PBX to ensure that calls are secure
measures: and can't be intercepted or eavesdropped on by third parties, as
well as firewalls to block unauthorized access and protect against
cyber-attacks.

Encryption Firewalls 7 "Switching to VoIP means you have to change your phone
number."

With number porting, you can rest assured that your phone number
will stay the same, no matter what type of phone system you use.
Be sure to check with your provider to make sure your number is
eligible to port. In addition, by using IP PBX, you can easily add
virtual phone numbers for other locations or use cases to establish
a local presence in different areas without having to physically
office there.

8 "The migration is a lengthy process with downtime that could

cause business disruptions."

How long it is likely to take depends on the size of your business,

the complexity of your current phone system, and the specific
features and capabilities you want in your new system. A
knowledgeable and experienced provider will help you better
understand and streamline the entire process. Careful planning
and execution can also minimize potential downtime.

4 Practical Tips on 1 Develop a Comprehensive Migration Plan Ahead

Upgrading from TDM PBX

Determine the pace of your migration and outlines the specific
to IP PBX
steps and timelines. Do you prefer a complete replacement with an
all-IP approach or a phased transition with the TDM phone service
working in parallel? To what extent are you locked into contracts

Yeastar | TDM Upgrade Accelerate Kit 14

 with your current telephony providers? What kind of deployment
model is suitable for your company? Is it premise-based, cloud-
based, or hybrid? Are there any additional equipment, cabling,
and power requirements? Do you have enough phone lines and
handsets to support the number of employees on the new system?

2 Assess Your Network Capabilities

The quality of VoIP voice calls is heavily dependent on the

network. Perform a thorough assessment of the existing network
to determine whether any network upgrade or extra capacity is
needed. Any network latency or jitter can result in poor sound
quality or dropped calls. Pay particular attention to connection
reliability, data bandwidth, the maximum call volume, etc. Besides,
you may need to set up VLAN (Virtual Local Area Network) or
prioritize your voice traffic with appropriate QoS (Quality of Service)
settings to avoid the effect of network congestion and improve
overall call quality.

3 Secure Your New IP PBX System

Plan Network
Unlike TDM PBX, an IP communications solution shares the
network with data and other applications, which requires prevention
against VoIP hacking and attacks coming from the Internet. In
addition to the basic practices such as using strong passwords and
keeping the system updated, it is essential to block unauthorized
Security Test Run
access with the firewall, restrict the use of outbound calls from
each vulnerable end-point, disallow anonymous incoming calls, and
set up alerts to notify you of any breaches.

4 Conduct a Test Run Before the Final Migration

Test every aspect of your network and IP PBX system before the full
implementation, particularly hardware and software components,
internal and external calling, audio quality, significant features,
compatibility of trunks and endpoints, and 3rd party integration.
It would be great if your administrator and employees can have
a trial of the new system to see if it is easy to manage and use.
Furthermore, a roll-back plan that allows for turning things back to
the TDM option can also reduce risks if the VoIP system doesn't
perform to your expectations.

Yeastar | TDM Upgrade Accelerate Kit 15

4
How Yeastar makes
TDM upgrade an easy
decision

Yeastar's TDM-to-IP
Migration Solution Brief
An all-IP approach ensures high scalability and flexibility, which
is best suited for businesses with multiple locations or remote
workers, as well as those with high call volumes or complex call
routing requirements. It can also be beneficial for businesses
looking to simplify their communications infrastructure.

On the other hand, organizations with significant investments in

All-IP or Phased
their existing TDM systems may want to migrate gradually to avoid
a sudden and costly overhaul. Businesses can also test out IP
telephony on a smaller scale before committing to it completely.

Yeastar offers both migration solutions, as well as flexible

deployment options, either on-premises or cloud-based so that you
can architect the most appropriate solution based on customers'
specific needs, goals, and resources available.

Yeastar | TDM Upgrade Accelerate Kit 16


Products
Lineup
Yeastar P-Series PBX System:
IP PBX + More UC Tools
P550
Base Users / Max Users
Max Concurrent Calls
Max FXS Ports
Max FXO/BRI Ports
Max GSM/3G/4G Ports
Max E1/T1/J1 Ports
Yeastar | TDM Upgrade Accelerate Kit
Yeastar P-Series PBX System is a versatile IP PBX system that also
comes with built-in unified communications features such as voice,
video, messaging, presence, and collaboration tools. It is suitable
for businesses of various sizes and types, from small offices to
large enterprises, and it can be used in various industries such as
hospitality, healthcare, education, finance, and more.
P-Series Appliance Edition
Supporting up to 500 users, P-Series Appliance Edition is a
hardware solution designed to provide high performance and
reliability. With flexible modular design, it supports both analog
and digital interfaces, allowing businesses to continue using their
PSTN/ISDN lines and legacy phones as well as expand system
capacity easily.
P560 P570
50 Base Users / Max Users 100/ 200 Base Users / Max Users 300/500
25 Max Concurrent Calls 30/60 Max Concurrent Calls 60/120
8 Max FXS Ports 8 Max FXS Ports 16
8 Max FXO/BRI Ports 8 Max FXO/BRI Ports 16
4 Max GSM/3G/4G Ports 4 Max GSM/3G/4G Ports 6
- Max E1/T1/J1 Ports 1 Max E1/T1/J1 Ports 2
Telephony Module Expansion Board
S2: 2 FXS Ports EX08: 4 Module Slots and 8
O2: 2 FXO Ports Interfaces on the Panel
B2: 2 NT/TE BRI Ports EX30: 1 Onboard E1/T1/PRI
SO: 1 FXO and 1 FXS Port Interface
GSM/4G: 1 GSM/
WCDMA/4G Channel Expand System Capacity
D30 DSP : Add 100 Extensions
& 30 Concurrent Calls
17
 P-Series Software Edition
Supporting up to 10,000 users, P-Series Software Edition offers
Supporting up to
the flexibility to choose your hardware or cloud infrastructure.

10,000
Organizations that prefer more control over their systems can
install it on industry-standard servers or virtual environments,
users reducing the need for additional hardware investments.

Software Edition General Specifications

Max. Extension 10,000

Max. Concurrent Calls 1000

Operating System Ubuntu 20.04 LTS

VMware 15.1.0 or later;

Virtual Platforms
Hyper-v-10.0.17134.1 or later

Activation Method Online Activation/Offline Activation

Licensing Options Enterprise Plan/Ultimate Plan

Yeastar | TDM Upgrade Accelerate Kit 18

 P-Series Cloud Edition
Supporting virtually unlimited users, P-Sereis Cloud Edition is ideal
for businesses that need a cost-effective and efficient way to
manage their communications without the hassle of maintaining
an on-premises system. For resellers and service providers,
Yeastar also offers a ready-to-go turnkey hosting solution to help
you quickly build up your own cloud PBX services and reduce
operational complexity.

Yeastar Central Management Click to Create PBX Instances & Scale

Region A Region B Region C Region ���

SBC Cluster SBC Cluster SBC Cluster ��� SBC Cluster

Fully Managed by Yeastar

PBXHub Cluster PBXHub Cluster PBXHub Cluster PBXHub Cluster

Global Distributed Services

A
Region
IP Phone Linkus
SBC Cluster
Linkus

��� Active-Active

SBC-1 SBC-2 SBC-3 SBC-n

Internet
High Availability
B PBXHub Cluster

IP Phone Linkus ��� Hot Standby

Primary Standby Primary Standby Primary Standby
PBXHub-1 PBXHub-2 PBXHub-n

Linkus

Voice, Video, Applications, & Call Center

Yeastar | TDM Upgrade Accelerate Kit 19

Yeastar VoIP Gateways: Yeastar offers different types of VoIP gateways to integrate
the Bridge to VoIP traditional phone systems with modern IP-based networks.
Supporting a range of telephony interfaces, such as FXS, FXO,
GSM, and PRI, these devices allow easy connectivity with PSTN/
ISDN lines, traditional PBX, analog phones, fax machines, mobile
networks, and more.

TA Series FXS VoIP Gateway TA Series FXO VoIP Gateway TG Series VoIP GSM Gateway

TE Series E1/T1/PRI VoIP Gateway TB Series VoIP BRI Gateway

Yeastar Gateways
Deployment P-Series PBX System
Router
Overview SIP Trunk

ISP LAN TSP

Network Switch
Local Deployment
Solution
Office IP Phones

Yeastar | TDM Upgrade Accelerate Kit 20

Remote Deployment SIP Trunk
ISP TSP
Solution P-Series PBX System Router

LAN RAS Yeastar Gateways

Network Switch

ISDN

Office IP Phones PSTN

Remote SIP Service provides the Yeastar-supplied custom domain name

(FQDN) and a private & secure tunnel to enable custom SIP access control
and eliminate configuration hassles of connecting remote devices.

Remote Access Service establishes a private, instant remote connection to

the PBX's web-based management portal and Linkus UC Clients, allowing
for easy system monitoring and administration as well as a consistent
unified communications experience for employees everywhere.

P-Series PBX Cloud Edition

Cloud Deployment ISP TSP

SIP Trunk
Solution Router

LAN Yeastar Gateways

Network Switch

ISDN

Office IP Phones PSTN

Solution Benefits at a Connectivity to PSTN/ISDN lines and TDM-based devices

Glance Proven compatibility with SIP endpoints and SIP trunks
Auto provisioning for Yealink, Fanvil, Cisco, Snom, etc.
Remote management and administration
Redundancy and failover options for maximum uptime
Scalability to grow with business needs
Remote solution for a secure and hassle-free hybrid working
Web, mobile, and desktop clients for flexible workers
A comprehensive set of telephony features
Built-in call center, video conferencing, and more advanced solution
Easy integration with popular business applications

Yeastar | TDM Upgrade Accelerate Kit 21

 P-Series PBX System Feature Plans

Standard Plan Enterprise Plan Ultimate Plan

Deployment Mode Appliance Appliance, Software, Cloud Appliance, Software, Cloud

Standard PBX Features

Instant Messaging

Remote Access Service *

Remote SIP Service *

Call Center

Phonebooks

Call Accounting

CRM Integration

Helpdesk Integration

Microsoft Azure AD Integration

API

Active Directory Integration

Web Video Call

Video Conferencing

Features Included in All Feature Plans

Telephony Features Business Features Administration & Security Unified Communications

AutoCLIP IVR Web-based Management Portal Linkus UC Clients

Call Routing Queue Graphical Dashboard Web Client

Call Forwarding Ring Group Auto Provisioning Mobile Client (iOS & Android)

Call Monitoring Paging & Intercom Bulk Import & Export Desktop Client (Windows & MacOS)

Call Parking Operator Panel Extension Directory Google Chrome Extension

Call Pickup Monitor Call Status Group & Organization Presence

Call Recording Monitor Presence Status User Role & Permissions Native Contact Management
(Extension, Ring Group, Queue, Parking Slot) (Personal Contacts, Company Contacts)
Call Flip Operation Logs
Drag & drop Dispatch Call Audio Conferencing
Call Switch Event Logs & Notifications
Advanced Call Control WebRTC Audio Call
Call Transfer Backup and Restore
Call Waiting Custom Prompts Troubleshooting
Function Keys on Web Client

Caller ID Distinctive Ringtone Built-in SMTP Server

CTI

Conference Rooms Music on Hold Network Drive Select & Dial with Hotkey

Speed Dial MOH Playlist & Streaming AMI Voicemail

Dial by Name PIN List Remote Management

Voicemail Transcription

DNIS BLF Support Hot Standby

Group Voicemail

DID (Direct Inward Dialing) LDAP Server Security Voicemail to Email

DND (Do Not Disturb) T.38 Fax SRTP & TLS Call Encryption Pop-up URL

DOD (Direct Outward Dialing) Remote Extensions Password Policy Enforcement Microsoft Teams Integration

CID-based & DID-based Call Business Hours & Holidays Auto & Static Defense Headset Integration

Allowed/Blocked Number Emergency Number IP Blocklist

Emergency Notification Country Allow/Block List
CDR & Basic Reports Outbound Call Frequency Restriction

* Available for P-Series Appliance and Software Edition only. The Cloud Edition doesn't require the feature for remote connectivity.

Yeastar | TDM Upgrade Accelerate Kit 22

Service Opportunities Instead of one-off sales, Yeastar's solution provides a means for
for Resellers resellers to generate recurring revenue streams and build long-
term relationships with customers. These services not only add
value to the equipment you sell but also help you establish yourself
as a trusted advisor to your customers, which leads to increased
customer loyalty, repeat business, and referrals, ultimately
contributing to your bottom line.

Service opportunities around Yeastar's migration solution include:

Installation and configuration services to ensure a seamless

migration
Ongoing system maintenance, firmware update, and technical
support services
Yeastar-managed or self-hosting cloud PBX services, bundled
with your SIP trunking services
Subscription services based on the P-Series Standard,
Enterprise, and Ultimate Plans
Integration services to connect the P-Series with other
business applications and tools
Real-time system monitoring, disaster recovery, and backup
services

Yeastar | TDM Upgrade Accelerate Kit 23

 Yeastar P-Series
PBX System vs TDM-based
PBX System

TDM PBX Yeastar PBX

Hardware Architecture

Most TDM systems, such as Panasonic and NEC, rely
heavily on proprietary cabinets and cards. It requires
extra investments, efforts, and specialized expertise to
add or remove hardware components and to expand and
maintain the system.
P-Series Appliance Edition is a compact system with a
customizable modular design for easy scalability and
flexibility. P-Series Software Edition can be install on your
own private and secure hardware servers, allowing for
greater control over the configuration and customization.

Licensing Model

TDM PBX systems usually have complex and hard-to-
understand licensing structures. The licensing fees for
certain features can be relatively high. It is not financially
wise for businesses with budget constraints to stick with
such systems.
Yeastar offers a simpler and more flexible licensing
model, there are 4 subscription plans available to choose
from based on customers' specific businesses, which also
bring in recurring monthly or yearly revenue for resellers.

4 monthly or
subscription yearly revenue
plans

Compatibility and Integration

TDM PBX has low compatibility with the majority of
devices on the market, such as IP phones and intercom
systems, as well as poor integration with 3rd-party
business applications, leaving it working in a silo in a
business's tech stack.
Yeastar supports a wide range of SIP-based devices and
native, easy integration with third-party systems, including
CRM, helpdesk, Microsoft Teams, and Hotel PMS. You
can also build custom integrations via API to extend the
functionality of the PBX system.

Yeastar | TDM Upgrade Accelerate Kit 24

 Functionality and Unified Communications

TDM PBX is inherently incapable of offering the same
level of UC features as modern VoIP systems. A lot of
license-based advanced features are also costly and time-
consuming to implement, increasingly posing challenges to
keeping up with evolving customer needs.
The P-Series comes with a wider range of built-in features,
such as advanced call handling, voicemail, call recording,
IVR, etc., a rich set of UC features, including video
conferencing, instant messaging, presence, etc., and a
unified communications experience across all devices.

Learning Curve

TDM PBX is typically complex to set up and operate,
requiring significant training and experience to use
effectively. The complex user interface and management
functions can be another barrier for some users and
administrations to take full advantage of it.
With a simpler and more user-friendly interface and easier
configuration and management, the P-Series is way more
accessible to even non-technical staff. Yeastar also
provides a comprehensive knowledge base, video tutorials,
and training courses for users to quickly get started.

Revenue Opportunities

TDM PBX often involves a significant investment in
licenses and hardware, potentially limiting resellers' ability
to offer competitive pricing and flexible packaging options
to customers and still generate enough revenue to cover
their own costs and make a profit.
Yeastar's cloud PBX solution and subscription-based
pricing model enable resellers to access a new customer
base and build a more predictable and stable revenue
stream, compared to one-time sales of traditional PBX
systems.

Channel Enablement

As TDM PBX is going out of date, such systems are no
longer a major part of the vendor's lineup. Some channel
programs have been criticized for lacking support,
training, marketing, and other necessary resources to help
partners succeed.
With over 17 years of experience in the industry, Yeastar is
100% channel-focused and offers a comprehensive partner
program with the tools, resources, and support channel
partners need to sell, install and support Yeastar products
and solutions.

Yeastar | TDM Upgrade Accelerate Kit 25

Success Stories: Painless Migration, Happy Customers
How a Polish Building Management
Firm Enters a Whole New World of
Communication
Organization: ZBM-TBS Zabrze
Headquarter: Zabrze, Poland
Employee: 150 at 4 branches
Industry: Residential Building Management
Background
ZBM-TBS Zabrze is the municipal
residential buildings management office
in the city of Zabrze, Poland, and one
of the largest companies of this type in
the country. Located in a 4-story office
building, the company has 4 branches
spread through various districts of Zabrze.
It mainly deals with modern housing estate
development, property management and
administration, apartment rentals, and
renovations.
Yeastar | TDM Upgrade Accelerate Kit
Challenges and Objectives
Zero Interbranch Connectivity
There was zero connection established between the headquarter and
the four branch offices, and the staff couldn’t get hold of one another
whenever interbranch communication is required. The issue harmed
the company’s daily operations and needed to be fixed urgently.
Bad Employee Mobility
Employees lose contact every time they move around the four-
story building or leave the office. The company had been plagued
by this issue for a very long time and was in need of a more
flexible solution to set things right.
Replace the 30-year-old Panasonic
The company was using a Panasonic legacy system for the past
30 years. After it was announced as discontinued, the company
realized it was time to migrate to a modern UC solution to connect
the distributed teams and optimize work efficiency.
26
 Solution
After a deep probe into the customer’s situation, FICEK ANNA, Yeastar’s certified distributor in Poland, successfully helped
the customer migrate from Panasonic to Yeastar P560 (Enterprise Plan).

At the very beginning, the customer operated Yeastar in parallel with the old Panasonic system for a month and gave it a
trial run. The flexibility, ease of use, and the broad range of features were the primary selling points to the customer after
experiencing Yeastar in person. Adopting the new Yeastar solution for a year, everything works like a charm and once again
proves to be the right decision made.

Results and Benefits

“
Enter a New World of Communication
The installation of the Yeastar P560 has completely changed the way ZBM-
TBS handled communication and connection before. They’re impressed
by its flexibility, intuitive web GUI, simple system management, and cost-
effectiveness.
The biggest advantage of the
Effortless System Configuration Yeastar P-Series PBX System
Transitioning from Panasonic to Yeastar P-Series has turned out to be is the fact that it comes with
frictionless. It does not require any additional training and all the peripheral three variants, together with
devices such as Gigaset DECT phones, can be easily registered thanks to a whole series of gateways.
Yeastar’s Auto-Provisioning feature. The more familiar we are with
Yeastar P-Series, the more we
A More Dynamic Workforce find the solutions attractive.
Linkus Mobile Client and DECT phones have greatly contributed to the
increase in employee mobility at ZBM-TBS. Employees between branches can
check the real-time status of their colleagues or dial their extension, which Adam Ficek,
also helps save costs.
Product Manager of Yeastar
Service Level Significantly Improves Solutions at FICEK ANNA
Of all the powerful features offered by Yeastar P-Series, the customer mostly
appreciates IVR, Queue, Call Recording, and Call Reports. As a result, the
company’s daily communications have been improved.

Yeastar | TDM Upgrade Accelerate Kit 27

CPA Chooses Yeastar over
NEC and Avaya
Customer Name: CPA
Location: Argentina
Industry: Finance
Product: Yeastar P560, Linkus
UC Clients, 2 Yeastar TA810,
Yeastar TA410
Background
Founded in 1915, Caja Popular de Ahorros
(CPA) is a well-known insurance company
in Argentina, setting up a head office and 27
branch offices throughout Tucuman and other
provinces in the country. With 106 years of
experience in insurance business, it has evolved
into a leading organization that manages
multiple business units including Gaming, ART,
Insurance, Credit Cards and Personal Loans.
Yeastar | TDM Upgrade Accelerate Kit
Yeastar Supports CPA's New Building
with Advanced Communications
Caja Popular de Ahorros (CPA), has deployed NEC Central and
Avaya in their offices for many years. Although the system is still
in service, IT leader realizes outdated system can no longer meet
up with their current needs and requirement. As their business
has developed into a larger scale, what they are looking for is
more than just a simple phone system. When inaugurating their
new building in Tucuman, he seeks no more NEC and Avaya but
opts for Yeastar to support advanced communications.
Challenge
With Yeastar’s solution, CPA would like to respond to two
major challenges in its new building. On the one hand, the
internal communications should be smoothened and possible
ways should be created to support 0800 operators to handle
the calls when they are working from home. On the other
hand, the supervision management team should be allowed to
obtain metrics of the operators' effectiveness, including quality
audit of customer service, call volumes and activities of each
operator.
28
 Solution

With the help of Marcelo Dulac, the Argentina-based Yeastar’s partner, 1 Yeastar P560, 2 TA810 Gateways, and 1 TA410
Gateway were deployed in CPA's new building as the backbone to support the entire phone system. One of the reasons
that CPA chooses Yeastar is its proven interoperability with any third party analog or VoIP systems. In this project,
Yeastar products interoperated well with analog trunks from Telecom Argentina Company, Fanvil IP Phones, speakers,
and other third-party intercom devices.

With Yeastar products coordinated with 38 Fanvil X1SP, 4 Fanvil X4/G, and 1 Fanvil X210, the communications between
CPA's two business units, Insurances and ART, are more instant and more effective than that of other offices. Linkus
Mobile Client transforms the cell phones into office extensions, so the 0800 operates can handle the customers’ calls
when they are working from home. Thanks to the economical Call Center solution brought by Enterprise Plan of Yeastar
P560, the Insurance and ART business units operates as two independent companies, auditing the effectiveness of
customer service operators on their own.

Results and Benefits

Easier and more productive
internal communications
Flexible administration and
management over operators
Excellent mobility features
and enhanced productivity
Proven interoperability with
any third-party system
What's Next
The IT leader in Caja Popular de Ahorros is highly satisfied
with Yeastar’s solution. With 27 branch offices across
Argentina, he considers gradually replacing the outdated
NEC and AVAYA system in the near future to keep all the
offices integrated and interconnected. After verifying that
Yeastar solution is stable and reliable, he takes the first
step and is planning to replace the phone system in the
Head Office with Yeastar’s solution, where involves 500
extensions.

Yeastar | TDM Upgrade Accelerate Kit 29

GAM Connects Saved
$270,000 Annually with
Yeastar

Customer Name: Municipality of Greater Amman

Location: Jordan
Industry: Government
Product: 2 P570 PBX with Enterprise Plan, 4 K2
IP-PBX, and 138 TA FXS Gateways
Number of sites: 100+ sites across the country

Background Challenge

The Municipality of Greater Amman, the
capital of Jordan, is a financially indepen-
dent national organization (a municipality
in all aspects) established to make the city
a better place. Serving a city population
of over 4 million and 22 administrative
areas, the organization currently has over
500 employees and over 100 distributed
offices handling municipal tasks on en-
vironmental, health, organizational, and
infrastructure dimensions.
GAM used to deploy separate phone systems on different sites –
proprietary PBXs from Panasonic, NEC, Alcatel, Multitk, and Avaya,
yet the complex, disconnected telephony network left little space for
flexibility and was starting to affect the level of service. It was incredibly
expensive to scale and the IT administration is solely dependent on
proprietary PBX vendor support. The organization was seeking for a
future-proof solution upgrade that could bring in new features and
help the organization get rid of a mix of $270,000 annual expenses on
PBX maintenance and licensing fees.
They need to connect distributed employees from over 100 sites
and reserve existing infrastructure wherever possible. Plus, the new
system should has a solid call center plan to support hundreds of call
agents, and keep up with the changing workplace dynamic, so calls
can be handled from anywhere with the best operational efficiency

Yeastar | TDM Upgrade Accelerate Kit 30

 Solution

As a public institution, GAM was required to solicit proposals from multiple vendors. And Yeastar won the RFP on all
counts: functionality, ease of use, flexibility, and cost.

With the help of GTTCO, the Jordan-based Yeastar Distributor, a complete Yeastar UC solution of two P570 PBX (with
Enterprise Plan subscribed), four K2 IP-PBX, together with 134 Yeastar TA FXS Gateways were successfully deployed
to on GAM’s dispersed offices to build a connected communications network. Upon deployment, the organization’s 500
Yealink IP phones were automatically provisioned and its IT teams quickly took control. In addition, as Yeastar P-Series
and K2 IP-PBX are open standard PBX, they can be easily integrated with the organization’s other infrastructure, and
GAM personnel didn’t need any additional training or support to use their new, intuitive telephony solution.

Results and Benefits

As well as cost savings, more seamless

communications across all locations, and
integration with existing infrastructure, GAM
found that communications were made uni-
fied and much easier. The mobility of the city
Connected 100 sites with Revamped employee net-
personnel was increased dramatically thanks
free internal calls and working & efficiency with
to Yeastar Linkus UC Clients (web, mobile, easy direct dial across Linkus UC Clients, Call
and desktop softphone applications) and the sites Center, and more features
Remote Access Service of Yeastar P-Series
PBX System.

Simultaneously, with rich robust call center

features included in the P-Series Enterprise
Plan, GAM was able to roll out a new call
center service in a day without deploying a
separate call center system. The equipped
Easy administration with Incredible savings on af-
call center panel, wallboard, SLA, agent intuitive web GUI and filiated licensing fees and
performance reports, and alike functional- granular user permission maintenance
ities were there to power agents and fulfill all control
administrative demands.

“
Initially, the city had all these different systems and now we have Yeastar for all. It helped us connect all sites and
cut communications expenses dramatically. With all the features and easy administration, we’ll now have more resources to
“
serve the city and people.

Yeastar | TDM Upgrade Accelerate Kit 31

How a French Brokerage Firm
Restores Confidence in Cloud-
Based Communications

Organization: The Rodin Group

Headquarter: Boulogne Billancourt, France
Employee: Over 800
Industry: Financial Service

Background Challenges and Objectives

The Rodin Group is an independent brokerage Record Calls Under GDPR
firm in France that offers personalized
Considering the specificity of the finance industry, the Rodin
savings, retirement, and insurance solutions
Group has a high demand for call recording. Therefore, the new
to customers. Founded in 2013, the
solution must allow them to record calls for a long duration and
company now has 700 employees and has
most importantly, under GDPR.
served 26,000 clients with over 20 years of
experience in the industry. It is dedicated to Elasticity and Stability
putting an end to the difficulty of obtaining
With exponential growth in the Rodin Group’s staff and services, it
clear and relevant information to manage
was imminent for the company to find a solution that can cater to
one’s assets.
current and future needs without sacrificing any modern telephony
feature. Most of all with an availability grade of 99.99%.

High System Capacity

Having hundreds of extensions and DID numbers, the Rodin
Group needs a system that empowers them to handle and
manage the fleet of phones flexibly and easily. It also asked for
a blacklist with 100,000 entries.

Yeastar | TDM Upgrade Accelerate Kit 32

 Solution
After careful consideration of the client's requirement, EDGEMEGA, Yeastar's certified reseller in France, proposed Yeastar
P-Series PBX System Software Edition (deployed in the Cloud) with an Enterprise Plan as the solution for it is the best fit
that can meet and exceed the client’s current and future needs.

EDGEMAGA assisted the client to deploy Yeastar P-Series PBX in their data center. The migration process only took less than
1 hour with a minimum impact on the client’s operation. The Rodin Group is extremely impressed and very happy with the
new Yeastar solution, mostly for its modernity, ease of use, fast deployment, and intuitive web GUI.

“
Results and Benefits

A Futuristic UC Solution
Adopting Yeastar P-Series Software PBX provides the Rodin Group with a The client has chosen Yeastar
high-quality voice, video, and collaboration solution over a single network. over Avaya and other brands
Thanks to Linkus Web Client, the staff now have their own user space to because Yeastar remains ahead
manage calls and offer personalized financial services to customers. Call with the essentials that the
recording can be easily done with strict compliance with GDPR. client was asking for. From our
experience, the P-series was
Boosted Work Efficiency the solution of a client that tried
The Rodin Group has set up 800 extensions and over 700+ DID numbers in the many cloud IPPBX solutions
end. Despite the size, Yeastar P-Series has provided them with high system with little or no satisfaction. We
stability and easy call management. Now that the system is hassle-free, the strongly recommend P-series for
resources are allocated to more productive areas. The company also benefits corporations seeking high-quality
considerably from CRM integration to better maintain customer relationships. and available communication
systems.

Beyond-expectation Customer Experience

Toufic Khreish,
In addition to the less-than-one-hour system migration, the Rodin Group is
impressed by the speed and availability of Yeastar technical support. Yeastar Business Development Manager
has also tailor-made two add-on features specially requested by the Rodin at EDGEMEGA
Group to help them drive better business results.

Yeastar | TDM Upgrade Accelerate Kit 33

How an Italian University Facilitates
Remote Working While Ensuring
Data Security
Organization: Guglielmo Marconi University
Headquarter: Rome, Italy
Employee: 300 at 3 Sites Nationwide
Industry: Education
Background
Founded in 2004, Guglielmo Marconi
University is the first Italian Open University
officially recognized by the Italian Ministry
of Education. Located in Rome, Italy, it has
three sites spread throughout the city and
over 10 branches worldwide with 22,000
alumni. The University’s mission is to grant
academic excellence and innovation and
provide students with tailored, high-quality
learning opportunities.
Yeastar | TDM Upgrade Accelerate Kit
Challenges and Objectives
Ensure Remote Team Productivity
At the height of the pandemic, it occurred to Guglielmo Marconi
University that they needed a higher-level solution to connect the
geographically dispersed faculty team of 300 staff and ensure that
they’d have access to the resources while working from home.
A System with High Interoperability
Guglielmo Marconi University is using HubSpot CRM to handle student
inquiries, manage student admissions lifecycle, build alumni relations,
etc. Thus, the ability to integrate seamlessly with their HubSpot CRM
is a must-have feature for the new solution.
Offer Responsive Service to Students
Despite working from home, answering all student calls and offering
them timely assistance was crucial. Especially during peak seasons,
such as enrollment and exam periods. The University will need a full-
featured call center solution to address the high demand.
34
 Solution
After consulting Telcom Sistemi Srls, Yeastar’s certified reseller in Italy, Guglielmo Marconi University chose Yeastar P-Series
PBX System for ticking all the boxes in one solution. Two Yeastar P570 (Ultimate Plan), four D30 Modules, four EX30
expansion boards, and around 250 Yealink IP phones have been deployed as the final solution.

They’re more than satisfied with its new Yeastar solution. Not only does Yeastar integrate seamlessly with HubSpot CRM, but
the graphical user interface is also intuitive and straightforward, empowering the faculty to navigate the system effortlessly
without any additional training.

“
Results and Benefits

Remote Working Made Easy

Yeastar’s Remote Access Solution satisfies the University’s need to
safely offer remote access to its 300 remote-working staff. Thanks to
Establishing remote
the Yeastar-supplied domain name, they can initiate remote connections
connections for a 300-staff
easily with just a few clicks, thus providing the team with consistent unified
team was challenging when
communications experiences while working from home.
the customer first approached
us, but they were very satisfied
Flexible Call Management
with the choice. Not only for
Yeastar’s call center solution saves Guglielmo Marconi University from the product itself but also for
looking for a third-party call center. It offers a broad range of features, the speed and availability of
such as IVR, Wallboard, Operator Panel, CDR, etc., ensuring the faculty can the technical service.
handle calls flexibly and provide students with timely assistance even when
working from home.

Streamlined Administrative Efficiency Mauro Stella,

HubSpot-Yeastar integration has enhanced the whole user experience for
Business Owner of Telcom
the University’s remote staff. Together with Yeastar Linkus for Google, the
Sistemi Srils
faculty can now enjoy Click-to-Call, Call Popup, Contact Sync, and more
useful features to streamline administrative efficiency.

Yeastar | TDM Upgrade Accelerate Kit 35

Customer Success Story
Spanish Hospital Achieves True Efficiency
via Yeastar-Hikvision Solutions
Customer Name: Pius Hospital de Valls
Founded: since the 13th century
Location: Spain
Industry: Healthcare
Staff: 500+
Product: Yeastar P560, Ultimate Plan
Background
The history of Pius Hospital de Valls dates
back to the 13th century when it collected
the heritage of the existing hospitals
at that time. Since its inauguration on
November 1, 1990, the current hospital
has established itself as a benchmark
in Valls area near Barcelona, delivering
quality healthcare and social services to
the community. Not only that, this modern
hospital utilizes the latest technologies
and telemedicine strategies, and develops
a strong teaching character based on the
collaboration with the Rovira and Virgili
University.
Yeastar | TDM Upgrade Accelerate Kit
Challenge
Safety and security are always the first priority for hospitals, and the
Pius Hospital de Valls is not an exception. The hospital wanted to be
equipped with video door phones across different departments to
build an ultimate safe environment for its patients. When taking the
project of Pius Hospital de Valls, Securimport Technology S.L., the
official distributor of Hikvision products, realized this solution would
never happen because the hospital’s existing Panasonic Analog PBX
didn’t evolve the VoIP technology and could not be connected with
the Hikvision SIP video door phones.
Securimport Technology S.L. compared major PBX vendors and
chose Yeastar because of its advanced VoIP technology and the role
of the official technology partner for Hikvision. They rest assured
with Yeastar’s ultimate quality and supreme reliability as well as
excellent interoperability with Hikvision Video Door Phones.
36
 Solution
With the implementation of one Yeastar P560 with Ultimate Plan license, the Pius Hospital de Valls achieves true efficiency
with anywhere-anytime remote intercom and secure public access control. With each Hikvision door station registered as
regular Yeastar PBX extension, the hospital staff can efficiently manage and control the video outdoor stations remotely and
efficiently without leaving their working table.

On the first stage of the project, the calls from 3 video outdoor stations will be received on 15 extensions. With all the 23
video door phones deployed on the final stage, about 70 extensions will receive the calls. The security guard, the front desk,
and professionals can answer the video calls from the visitors and remotely control the door via their IP phones, Linkus Web
Client, Linkus Mobile Client and Linkus Desktop Client.

Yeastar Brings Full Confidence to Hikvision Partners in Delivering Intercom-Telephony Solutions

Pablo Molina, Technician, Securimport Technology S.L.

“ This is an important project for our company because it is the first one that we are going
to use Yeastar and Hikvision products together. The customer’s efficiency gained in this
“
project has given us more confidence in offering the solutions to customers alike.

Looking Ahead: Panasonic Alternative Opportunity for

Yeastar

The high performing Yeastar PBX System introduces the advanced

VoIP technology into Pius Hospital de Valls and realizes the perfect
integration with Hikvision SIP video door phone so the staff can
remotely control and manage the door stations.

Looking ahead and beyond, Yeastar may replace the Panasonic

PBX to unleash the true potential of VoIP technology, so the
hospital staff can collaborate and communicate with each other
anywhere anytime via Linkus UC Clients, the front desk can take
the advantage of operator panel to dispatch the incoming calls, the
support team can utilize the call center solution to optimize service
productivity and boost customer satisfaction.

Yeastar | TDM Upgrade Accelerate Kit 37

TDM Upgrade Accelerate Kit

Ab ut
Yeastar

Yeastar helps businesses realize digital values by making communications

Trusted by over and workplace solutions easily accessible from ownership and adoption to

450,000
daily usage and management. Yeastar has established itself as a leading
provider of UC solutions with a global partner network and over 450,000
customers worldwide. Committed to delivering the right technology to
customers worldwide
value-oriented businesses, Yeastar offers products and services for UC&C,
workplace scheduling, and hybrid workplace to enable them to win in the
modern digital world.

Contact us

+86-592-5503309 sales@yeastar.com www.yeastar.com