HO TECHNICAL UNIVERSITY

FACULTY OF APPLIED SCIENCE AND TECHNOLOGY

DEPARTMENT OF HOSPITALITY AND TOURISM MANAGEMENT

BACHELOR OF TECHNOLOGY (BTECH)

HOSPITALITY FACILITIES MANAGEMENT

GROUP MEMBERS

Catherine Ahiahornu 0320060065

John Sabla 0320060151

Portia Akatti 0321060008

Evelyn Benyiwaa Yankson 0320060142

Emmanuela Anyomi 0320060074

 1. Discuss the role of the facility manager in a named hospitality organization.
Facility management is the actions and activities required to maintain a building or
property in a suitable condition to allow operations to continue in a profitable
environment.
The role of a hotel's facility manager is to maintain the establishment's physical
structures and operating system. The way the property looks either by design or
condition provides the potential customer with clear expectations of the nature and
quality of the product and service that can be obtained and a reasonable idea of the
price range. The facility itself creates expectations and the facility manager is
responsible to protect and project that image. The physical impression on the
customer, good or bad is a direct result of the effort of the facility manager.
The facility manager maintains the factory for the product and services that the
establishment sells. A facility provides a place where a service or good is produced
and the facility manager ensures that the structure or building meets the functional
requirement for that production. The facility manager maintains the property in
conditions that allow employees to earn a living. The facility has to be safe for
employees and the company is to not lose the facility from poor maintenance.

2. Describe the tools and techniques applied in discharging his responsibilities.

 Asset Management System

An Enterprise Asset Management System (EAM) is perhaps the most important

tool for facility management. EAM is defined as the optimal
lifecycle management of the physical assets of an organization. It covers subjects
including the design, construction, commissioning, operations, maintenance, and
decommissioning or replacement of plants, equipment, and facilities. A good EAM
will manage every aspect of your maintenance administration, scheduling,
inventory, and customizable report like rework percentages.

 Work Order Prioritization Policy

A great strategy to overcome the squeaky wheel is a policy that clearly lays out
facility management priorities. Successful policies, at a minimum, should contain
the organization’s stance on how emergency work is determined and addressed.
Create a hierarchy, with a statement that makes your prioritization process clear.

 A request for a service system

Another significant stumbling block for facility managers is the nature of how
unscheduled maintenance (service requests) are submitted or scheduled. An
excellent method to offset these interactions is to set up a request for a service
system. When set up and managed well a service request system can eliminate all
the verbal requests you get in the hallways, break rooms, and yes… even the
bathroom.

 Equipment Criticality Matrix

This method identifies how critical a piece of equipment or maintenance task is to

your business and will ultimately show you where it should land in your
prioritization process. Criticality measurements should be standardized by
assessing how seriously a single piece of equipment would disrupt operations in
the event of failure. Often infrastructure equipment takes on greater importance
than production equipment due to significant disruptions and the long lead times
for repairs or replacement parts. Thankfully, the maintenance frequency on
infrastructure is relatively low. The table below is an example of a few equipment,
and task categories, which can both be applied to task and equipment hierarchies.

 Historical Record Keeping

Remember the old saying those who cannot remember the past are condemned to
repeat it. Eliminating nuisance repairs or replacing troublesome equipment requires
you to identify what a machine is costing you in labour, parts, downtime, and
effect on production targets. Due to the nature of facility management, you will
often be measured in relation to equipment performance, budgetary performance,
and operational impact. So, you will want to record as a minimum the activities
that are undertaken on a weekly, monthly, quarterly and annual basis, and their
nature. Each report should detail at minimum the maintenance activity, equipment
updates, and labour consumed as per the table below. A proactive approach to
facility management requires an upfront investment for long-term gain. Each of the
tools mentioned above is designed to remove, reassign or automate a couple of the
responsibilities you have been “juggling”. When effectively employed they can
help add precious time back into your workdays, and add to your work/life
balance.

3. List and explain factors to consider when planning and designing a lighting
system for a four-star hotel.
The following are some factors to consider when designing and planning a lighting
system for a 4-star hotel;
a. Decide on the amount of light needed for a particular area
In planning and designing a lighting system, professional advice should be sought
on the values of illumination or the appropriate degree or level of light needed for
various areas in the hotel. For instance, it is recommended that 50- 70 lux of
lighting is appropriate for the bar. In addition, a restaurant within a four-star hotel
will require some specific criteria based on ceiling height, glare control, etc. 100
lux is normally recommended for restaurant tables. All these levels of lighting
differ because the hotel operates with different parts and different departments.
b. Cost.
In terms of cost, more economical and more efficient lamps like led and tungsten
lamps can be used in hotels. This is because they use 25-80% less energy than
other incandescent lamps hence causing a reduction in operational cost. Also, led
lamps or lights save costs through their replacement. Thus, they last longer than
fluorescent or incandescent lamps which reduces maintenance needs.

c. Design and durability

When planning a lighting system, decide if the lighting scheme is to be general;
thus, for the whole room, direct; thus, for a particular surface, or indirect. Also,
choose or decide on a lighting case or shade which will be easy to handle. Again,
the lighting design should be aesthetically pleasing to match the various areas in
the hotel.
 d. Cleaning
When planning and designing a lighting scheme, decide on fittings that can be
cleaned easily. This is because an estimated 50% of illumination is said to be lost if
lamps, bulbs or reflectors are not cleaned regularly.
e. Decide on heat gains if artificially lighting area.
There are different types of lamps and each gives off some amount of heat. For
instance, tungsten lamps produce more heat than led lamps and fluorescent lamps.
With this, before selecting artificial lights for a particular area, the amount of heat
gain should be checked. In case it is more, light fittings can be designed or
installed to extract the heat or hot air. These can be reused to fuel other appliances
or dispelled.