Crisp Platform

Enabling 2-Factor Authentication

VERSION 1.0
DATE: 18 JULY 2017
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Why Crisp are enabling 2-factor Authentication
The introduction of 2-factor authentication is to ensure stronger security measures for
your Crisp platform access. Adding 2-step verification, using both your password and
phone, will deliver an extra layer of protection to Crisp account.

The default for all user logons, whether local or remote, has always been reliant upon the humble
password, which in the past has been "good enough" security. However, in the modern connected
world that we work and conduct our business in today, a password is now the weakest link.

We see increasing media reports about passwords that are stolen either electronically or by social
engineering techniques. It is easier than you may think for someone to steal your password, and
something that we at Crisp are committed to help our customers prevent.

Two Factor authentication has been around for some time now and is a practical way to add further
security to the user logon sequence. And one that we feel will deliver enhanced security measures for
accessing our service platform.

Setting up 2-Factor Authentication

Step 1: Login to the Crisp Platform

Log in to the Crisp platform with your username and password.

If you don’t have login details already, please email help@crispthinking.com who will be able to set you
up as a user.

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Once entered, you will be presented with the following screen which prompts a Auth0 Guardian
download:

You can select to enable the second authentication factor using one of three following methods:
1. Push notification to your mobile device
2. A code entered via the Google or Azure Authenticator App on your mobile device
3. A code sent to your phone via SMS

This guide will walk you through option 1 – the push notification to your mobile – as this is our
recommended approach. The setup of Option 2 is very similar and setup of the SMS is also
straightforward.

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 Step 2: Setting up the Guardian App

Firstly, you will need to install the Guardian app from the app store - search for ‘Guardian Auth0’. It
should look like this. (Please note that we recommend against installing the Guardian Beta app as it’s a
lot more complicated!):

Open the Guardian App on your mobile device. It should present you with this screen:

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Click the orange + button in the bottom right hand corner to add the Crisp application. You will be
asked to scan a QR Code.

Now return to the Crisp application on your PC and click the link on the login screen labelled ‘I have
already downloaded it’

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Using your mobile device, scan the QR code presented on the PC screen:

You will be shown a recovery passphrase. You can create your own passphrase via the link below the
white box:

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The Crisp app should appear in the list of applications in the Guardian app on your phone as ‘Crisp
Thinking’

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On your PC, you will be presented with the following screen. Email the code to yourself and click the
arrow at the bottom of the login.

You will be presented with the following screen. Soon after you click continue, you will receive a
notification on your mobile device.

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The notification will look like the following.

Click ‘Allow’ and the Crisp app will open on your PC.

From this point onwards, any time you login to the Crisp app, you will receive a notification on your
mobile device. Simply clicking ‘Allow’ will get you into the application.

Got questions? Need further support?

If you require any support on either setting up access details to the platform, or setting up two-factor
authentication, please contact help@crispthinking.com.

Complete Online Brand Safety

Europe: +44 (0) 203 870 3338 | USA: (+1) 914-208-2089 | Website: crispthinking.com