Solution Manual for Introduction to Operations and Supply Chain

Management 4th edition Bozarth Handfield 0133871770 9780133871777

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Instructor’s Solutions Manual

to Accompany

Introduction to Operations and Supply Chain Management, 4th Edition

Bozarth/Handfield

There are two files for each chapter of the Instructor’s Solutions Manual, which include:

- Discussion Keys
o Answers to the Discussion Questions, provided in Word
- Problem and Case Study Keys
o Solutions to the Problems and Case Studies, provided in Excel
o Note: The Case Study Solutions are located on the final tab of each chapter
file
- DDP Excel Problem Keys
o Solutions to the Excel Problems provided on the Data Download Page

For Additional Resources, including access to the Data Download Page, please visit the book’s

homepage at http://www.pearsonhighered.com/bozarth

Copyright © 2016 Pearson Education, Inc.

1. One could argue that Alcoa is not the first entity in the supply chain because other companies supply

them with the tools and materials to get the aluminum out of the ground. Other suppliers for

Anheuser-Busch would be the company that provides them with the hops and grains required to

make their beer, and the supplier of brewing equipment. Anheuser-Busch needs to share sales

information and forecasts with their suppliers so that the suppliers can plan capacity and production

levels. All of the companies within the supply chain need to be as transparent with their data as

possible so that products can be made and shipped out to the customers with a minimum of waste.

2. While it is true that operations management and supply chain management are integral to

manufacturing firms, it is false that operations and supply chain apply only to manufacturers.

Service industries also source products and services, and in some cases, need to consider how

these will be delivered to the final customer. Amazon, which uses UPS to make deliveries, is a

prime example.

3. There are many different supply chains that support products like the Apple iPhone, and without

these the iPhone would not be nearly as successful. Apple has a company that creates the

physical phone itself, suppliers that make the electronic components that go inside the phone, and

even partner companies that monitor satellites to give the phone navigation capability. Apple uses

the “App Store” to virtually manage the software application on phones, and through this store they

can market apps, create the purchase transaction, and simultaneously deliver the good to the

consumer.

4. There are numerous examples of where poor supply chain management undercuts a business. For

example, a product may be well-designed, but if the company cannot source quality inputs,

cannot produce the product to cost or quality targets, and cannot deliver it in a timely manner, the

product will fail in the marketplace.

Copyright © 2016 Pearson Education, Inc.

5. The key advantage of releasing a new product during the late-year holiday season is the potential

spike in demand, especially for consumer goods like the iPod. Apple’s business strategy puts a

premium on suppliers that can demonstrate volume flexibility (not to mention, high levels of quality

conformance) because Apple sells considerably fewer iPods from March to September than

October to February, and Apple needs suppliers that can give them varying amounts of product in

limited time frames.

6. One example is McDonald’s; their mission statement is as follows: McDonald’s brand mission is

to “be our customers’ favorite place and way to eat.” McDonalds’ worldwide operations have

been aligned around a global strategy called the Plan to Win centering on the five basics of an

exceptional customer experience—People, Products, Place, Price, and Promotion. This is a useful

mission statement because it addresses different functional areas of the company and in the end

focuses on people and the customers’ experience. Their operations and supply chain strategies are

consistent with the mission statement because they execute their worldwide operations through an

interconnected global strategy called Plan to Win.

7. The business strategy and the operation strategies are so interconnected that they can flow both

ways, and core competencies derived within the operations and supply chain areas can be

exploited through broader business strategies.

8. Strategy experts have long said it’s not what a strategy document may say; it’s what the firm does

that counts. For example, if the strategy document says that the firm will place a premium on

introducing new, innovative products, but the firm’s actual investments are in producing large

quantities of standard products at the lowest possible cost, then it is the pattern of decisions it makes

that set the strategy.

9. Answers will vary, but common responses include low cost, perceived quality of instruction or value

of degree in the chosen field, flexibility of course offerings, availability of online classes, and

proximity to home or work. Depending on the student, these items may be classified as order

winners or qualifiers.

Copyright © 2016 Pearson Education, Inc.

10. Customers can perceive the value of the same product or service differently because they evaluate

products based on multiple performance dimensions and can assign different values for each of

these dimensions. This means that the companies that can develop the best mix of the

performance dimensions for their customer base will be able to maximize their product value and

profits. Companies need to find ways to maximize the value of their performance dimensions so

that they can deliver the best, most desirable product to their consumers.

11. Not all firms have to both develop and exploit core competencies in the operations and supply chain

areas to be successful in business. For example, a local gas station may succeed simply by having

a better location than its competitors, even though its cost and service quality may not be as good.

Copyright © 2016 Pearson Education, Inc.

Another random document with
no related content on Scribd:
The Project Gutenberg eBook of Christmas
carols
 This ebook is for the use of anyone anywhere in the United
States and most other parts of the world at no cost and with
almost no restrictions whatsoever. You may copy it, give it away
or re-use it under the terms of the Project Gutenberg License
included with this ebook or online at www.gutenberg.org. If you
are not located in the United States, you will have to check the
laws of the country where you are located before using this
eBook.

Title: Christmas carols

Old English carols for Christmas and other festivals

Contributor: Lucy Etheldred Broadwood

Editor: L. Edna Walter

Illustrator: J. H. Hartley

Release date: December 23, 2023 [eBook #72492]

Language: English

Original publication: New York: The MacMillian Company, 1922

Credits: Robin Monks, Linda Cantoni, and the Online Distributed

Proofreading Team at https://www.pgdp.net (This file
was produced from images generously made available
by The Internet Archive)

*** START OF THE PROJECT GUTENBERG EBOOK CHRISTMAS

CAROLS ***
Transcriber’s Note: In the HTML version of this e-book, you can click on the [Listen] link to
hear an mp3 audio file of the carol. Click on the [MusicXML] link to download the notation
in MusicXML format. These music files are the music transcriber’s interpretation of the
printed notation and are placed in the public domain.
CHRISTMAS CAROLS
CONTENTS

IN THE SAME SERIES.

ENGLISH NURSERY
RHYMES.

Selected and Edited by L. EDNA

WALTER. B.Sc.
Harmonized by LUCY E.
BROADWOOD.
Illustrated by DOROTHY M.
WHEELER.
Containing 32 full-page
illustrations in colour, decorative
borders, and about 60
decorative headings and tail-
pieces. Demy 4to (11½ × 8¾
inches).

SONGS FROM
ALICE IN
WONDERLAND
AND
 THROUGH THE
LOOKING-GLASS.
Words by LEWIS CARROLL.
Music by LUCY E. BROADWOOD.
Illustrations by CHARLES
FOLKARD.
Containing 12 full-page
illustrations in colour, decorative
borders, and many small
illustrations. Demy 4to, cloth.

Published by A. & C. BLACK, Ltd., 4, 5, & 6, Soho

Square, London, W.1.
 CHRISTMAS
CAROLS
Old English Carols for
Christmas and other
Festivals.
SELECTED AND EDITED BY
L. EDNA WALTER M.B.E., B.Sc.,
A.C.G.I.

HARMONISED BY
LUCY E. BROADWOOD
ILLUSTRATED BY
J.H. HARTLEY

NEW YORK: THE MACMILLAN COMPANY,

FIFTH AVENUE.
LONDON: A. & C. BLACK, LIMITED, 4, 5, & 6,
SOHO SQUARE.

This book is dedicated to

 ELIZABETH
because she rather liked it.

Published, Autumn, 1922.

 FOREWORD

Special times or events have been celebrated from time immemorial

by feasting, dancing, and singing. Often the dancers formed a ring
and sang as they danced, first the dance and later the song being
called a carol. The carol was not always strictly religious, although in
the old times both the singing and dancing often took place in
cathedrals and churches. Some of the carols that we still know are
connected with times before the Christian era. They have now lost
their dance and the melody has changed, but the ideas are very
ancient. The Holly and the Ivy suggest the old Druids, and we still
put up Holly and Ivy in our houses just as people did before the time
of Christ. We put them up at Christmas, and we sing the carol at
Christmas—but the idea at the back of it is older than Christmas, for
the Church accepted all that was found to be of value in the old
customs, and adapted them to set forth the newer faith. The carrying
in of the Boar’s Head is an old ceremony, too. It was considered a
Royal Dish, and Henry II. ordered it to appear at a special feast
which he gave in honour of his son.
In the old days people thought of the New Year as the time when the
trees and flowers began to come out—that is about May Day—so
the May Day Carols celebrate the New Year’s Day of ever so long
ago. Gradually, however, carols have centred more and more round
events in the life of Christ, and especially round the wonderful story
of His Birth. Many of them have just been handed on from one
person to another through hundreds of years, some have only been
written down at all during the last century. For example, the version
given here of the “Black Decree” was sung into my phonograph by
an old man of seventy-five. All the carols chosen for this book are
those which have been sung through many, many years at times of
festival and mirth (note how often food and drink are referred to), so
don’t expect them to be pious in the modern way or to be at all like
our present-day hymns.
The Publishers desire to acknowledge their indebtedness to Miss
Lucy E. Broadwood for kindly permitting them to reproduce in this
collection the following carols from her ENGLISH TRADITIONAL
SONGS AND CAROLS: “King Pharaoh,” “The Moon Shines Bright,”
“The Sussex Mummers’ Carol,” and “I’ve been Rambling all the
Night.” Also to Miss A.G. Gilchrist for the “Pace Egging Song” and
“The Seven Joys of Mary,” and to the Rev. S. Baring-Gould and his
publishers (Messrs. Methuen & Co., Ltd.) for the “Somersetshire
Wassail” from A GARLAND OF COUNTRY SONG.

CONTENTS
PAGE
GOOD KING WENCESLAS 12
AS JOSEPH WAS A-WALKING 14
CHRISTMAS DAY IN THE MORNING 15
GOD REST YOU MERRY, GENTLEMEN 16
THE HOLY WELL 18
THE FIRST NOWELL 20
THE CHERRY TREE CAROL 23
DIVES AND LAZARUS 24
THE HOLLY AND THE IVY 25
A VIRGIN MOST PURE 26
THE WASSAIL SONG. Part I. 28
THE WASSAIL SONG. Part II. 29
THE BOAR’S HEAD CAROL 30
ALL THAT ARE TO MIRTH INCLINED 33
KING PHARAOH: Part I. The Miracle of the Cock 34
KING PHARAOH: Part II. The Miraculous Harvest 37
THE BLACK DECREE 38
SOMERSETSHIRE WASSAIL 40
A CHILD THIS DAY IS BORN 43
THE MOON SHINES BRIGHT 44
A CAROL FOR TWELFTH DAY 47
THE LORD AT FIRST DID ADAM MAKE 48
THE SEVEN JOYS OF MARY 50
THE SUSSEX MUMMERS’ CAROL 52
AS I SAT ON A SUNNY BANK 53
PACE-EGGING SONG 54
I’VE BEEN RAMBLING ALL THE NIGHT 57
GOOD CHRISTIAN MEN, REJOICE 58
 ILLUSTRATIONS IN COLOUR
BY

J.H. HARTLEY

Page and Monarch forth they went Frontispiece

PAGE

In fields where they lay keeping their sheep 21

Mary said to cherry tree, “Bow down to my
22
knee”
The Boar’s head in hand bear I 31
Let all your songs and praises be unto His
32
Heavenly Majesty
“Say, where did you come from, good man?” 35
“Come, husbandman,” cried Jesus, “cast all your
36
seed away”
O maid, fair maid, in holland smock 41
Glad tidings to all men 42
Awake, Awake, good people all! 45
For I perforce must take my leave of all my
46
dainty cheer
Oh, here come we jolly boys, all of one mind 55
A branch of May, my dear, I say, before your
56
door I stand
Now to the Lord sing praises, all you within this On the
place Cover
Good King Wenceslas