Hi, I’m Jolie About Me! – My full name in Vietnamese is Nguyen Thi Ngan, or Jolie as my nick name!

With over 10 years’ work experience using independent company standards. Possessing fully developed
communication and organization skills, I have successfully initiated and managed projects for Human
Resources, Marketing, Information Security and Infrastructure Technology, Application as a Service, with
the size of project budget up to USD $10.MM, successfully slashed almost $500K of a Resource contract
fee from an external third-party vendor to contribute to the save of the bank by using my logical thinking
and negotiation skill.

Business Adviser/ Project

Managment/Finance &
Business Strategy Planning
OBJECTIVE

Enthusiastic professional with sound knowledge of financial information technology & business strategy
planning is looking to secure a position in a healthy organization where strong knowledge of banking
CONTACT financial, project set up & management and operations could be applied for the greater benefit.

EXPERIENCE & CAREER ACHIEVEMENT

Email
ngannguyen.hou@gmail.com
As a BPM (Business Planning Management) & PM for the last 5 years I have been mainly focusing in
Mobile │ +84902356919 Banking Operations & Technology (O&T) at the Management and Operational levels in conceptualizing
and executing Business Strategy- Aligned O&T Strategy/ Goals to deliver workable roadmaps and best
Whatsaap | +84779920940
solutions to the bank.
Viber | +6596434789
Areas of Key Expertise and Competencies include:

Address│02 Ton Duc Thang § Business Analysis § Time Management

st, District 1, HCMC, Vietnam.
§ Business Transformation & Process Re-
Engineering
§ Collaboration & Teamwork
§ Communication & Networking
§ Conflict Management & Resolution
§ Leadership & Management
§ Mind Mapping & Story Telling
§ Problem Resolution & Analytical Thinking
§ Strategic Stakeholder Management
§ Agile Methodologies
§ Budget & Cost Management
§ Data Analysis, Modelling & Presentation
§ IT Strategy, Governance and Roadmap
§ IT Service Management
§ Project / Program / Portfolio Management
§ Vendor Governance & Contract / SLA
Negotiation

EDUCATION Co-Founder – CEO | 12.2020- Present

Alexis Alliance Vietnam JSC- A member of Alexis Alliance Singapore
Online Education – Languague Training Center
Bachelor of Business
Management Responsibility:

Hanoi Open University │2007 – As the CEO and Co-founder of the company I oversaw execution & other aspects of the business from
operations to product development, manage and maintain relationship with investors, as well as people
2011 management to ensure the employee’s efficient productivity remains at high level in every steps & stages
of building up a business journey.

Achievement:

§ Within a period of 7 months’ time from November 2020 till May 2021, I have successfully delivered
to setting up an entire new company from 01 member of staff to a team of 14 employees and launch
first pilot online classes in July 2021 despite disturbance of Covid 19 restriction.
§ Vendor & investor management skills are my strengths.
§ Created, developed, and executed high level of short-term and long-term business strategy and
plan.
§ First experience in managing a business during a pandemic

TECHNICAL SKILLS /
TOOLS
Project Management
CA Clarity PPM, Clarizen,
Asana, MS Office Suite, MS
Project, Profits Management, T-
CAP, FAST
Other tools
SharePoint, JIRA, ServiceNow,
e-Procurement, FAST
Vietnam Prosperity Bank (VPBank) │April 2020 – Nov 2020
Head of Project Management Office – Ubank Digital Banking Project
Responsibility:
§ Set up entire project team and lead the project to achieve the company plan & goals.
§ Working with variety teams & departments across the bank to ensure the project’s delivery:
o Setting up an entire new core banking system & testing.
o Setting up new connections with service providers ( Master Card, Visa, Napas, Payoo,
VNPost…)
§ Plan & oversee the implementation of the project plan.
§ Ensure entire Digital banking project expense was spent accordingly & within its budget.
§ Provide support & input in creating Strategy & Problem solving
§ Support CEO’s office in creating new & updating company regulation, policies & its daily internal
and external Operations processes & procedures
§ Maintain & manage relationship with internal & external vendor with a win- win resolution
§ Review contract with vendor & give input

LANGUAGUE
Vietnamese: Mother tounge
English: Fluent (Writing,
Reading. Listening & Speaking)
OTHER SKILLS
Proficient in computer skills,
project management and use
various Microsoft productivity
tools.
HOBBIES
Travelling, Playing Sports,
Volunteering Programs,
Reading…
Vietnam Prosperity Bank (VPBank) │April 2020 – Nov 2020
Head of Project Management Office – Ubank Digital Banking Project (continued)
Achievement:
§ Successfully filled up empty roles in Project team & guided & managed the team to complete their
tasks.
§ Managed & drove entire project planning & strategy process (Hiring, Marketing, Products
development & launching, Purchasing, Contract signing…) under direction of Project Director &
CEO
§ Successfully planned & driven 02 rounds of testing for entire new core banking system for Ubank
(with internal & external systems)
§ Successfully lead the project team in providing support & managing project tasks to ensure project’s
launching time.
§ Completed final draft for Ubank’s regulation & policy and its Operations procedures.
§ Provided training & mentoring project team members
Standard Chartered Bank Singapore │Oct 2018 – Jan 2020
Finance Business Planning Manager – Application as a Service
The role I played in SCB was crucial in helping & contributing to the success of Projects & Progamme
creating budget plan and providing guidances to help the project team in implementing business
planning processes, beside overseeing & tracking entire programme direct & indirect task to ensure its
business goals. I took care of the team day to day governance and successfully brought down USD
$500K in a Resource contract with external vendor to contribute to the save of bank overall budget.
§ Designed & created project budget strategic plans based on forecasts and provided improvement
recommendations to project team to work out best business benefits for the bank.
§ Planned & managed a two year Programme budget of three individual projects, which focused on
setting up new Messaging Systems (Solace/ EDMi applications), or Manage File Transfer/ MQHub
Tech Refresh, and remediation project (MDiS Obsolescence) with budget size from USD $500M to
USD $8.5MM per project.
§ Planned & managed budget of two individual projects with budget scale of USD $600M & up to USD
$3.0MM in building up application programming interface gateway (API Gateway) and remediate old
DataPower appliance system (MDIS Obsolescence).
§ Directly involved in Demand and Program / Project Management of IT-Enabled Business Strategy
and Change:
o Assisted the Business Stakeholders in Planning, Structuring, Transforming and Executing
Business Demand / Change from preparation till it is succesfully completed.
o Managed and maintainced relationship with Business Stakeholder, Regional IT & Vendor
collaboration
o Managed & created report of Business Executive level expectations on Product / Service
deliverables and their corresponding investments required through Governance Meetings
§ Used internal tools & systems ( Clarity, The Bridge…) to manage & track project performance to
assure it hits project’s business goal.
§ Kept tracking on outsource worker’s performance & their contract to creat or make adjustment to
yearly hiring plan based on the requirement of projects.
§ Directly reported and provided support to Global Head of Integration Services in managing team
operational tasks.
Citi Bank Singapore │Sept 2016 – Sept 2018
Business Analyst – Core Infrastructure Shared Services
Provided financial management and operational support across APAC Citi Technology Information (CTI)
teams in the areas of (not exhaustive). Financially managed/ supported Infrastructure projects’ size from
USD $500K to $10.MM
§ Managed & supported multi different projects in creating & tracking its yearly finacial budget of
Platform, Storage, APH, Backup, Data Centre, Network team in overall.
§ Built a robust expense & investment plan during annual financial planning / budgeting cycle to request
for new business year budget.
§ Managed monthly investment spends and BAU accruals with full supporting documentation at
managed segment level before submitting to Controllers group.
§ Maintained relationship & Worked directly with business stakeholder & external vendor on multiple
business contract deals like IT equipment procurement, Fix asset life tracking, outsource worker
contract…
§ Produced a detail to high level presentation on monthly operational update for monthly operational
meeting (MOM) of APAC IT Head
§ Attended MOM meeting with CISS Head
§ Managed ad-hoc financial analysis and reporting requests from APAC CTI Management, and
provided analysis and generation of financial reports.
§ Managed team project’s resource hiring plan & produce/ perform necessary task to complete hiring &
on-boarding staff.
§ Managed & in-charge different operational tasks (Employee training program tracking, HR new activity
updating…)
§ Directly supported Head of Core Infrastructure Shared Services in managing team operations and
other governance activities.
2

OTHERS
Nationality │Vietnamese
Date of birth │ 20/06/1989
PERSONAL QUALITY
Accountable; Understanding;
Diligent & organized; Sincere;
Honest; Ethical & loyal
§ Worked as a team with a group of Citi ITO team member to organize & raise $500K Singapore dollar
for ChildAid in 2017.
§ Hosted 2017 Golf charity event with the attendance of Mr. Bey Yam Keng – Ministry of Culture,
Community & Youth & 200 guests.
§ Take part in and or or coordinate with other teams in CISS & other departments in the bank to
organize, prepare & execute internal/ social events to help local community (Golf charity event, Citi
day…)
OTHER PROJECTS
Main responsibilities:
§ Planned, direct and co-ordinate activities of multiple projects ranging in value from $500M to $1.5MM
in the areas of IT, Systems Integration and Business Process Management and Re-engineering
Define project scope, objectives, staffing, resources, and deliverables
§ Developed project plans that identify key issues, approaches, and performance metrics
§ Planned and scheduled project timelines and milestones.
§ Formulate risk management plans and assemble and coordinate multi-disciplinary project teams
§ Managed vendor relationships including negotiating and controlling contract
§ Project Management; New market research and development
§ Project planning, budgeting, and executing
Xuan An Style Co., ltd- Hamleys VN Franchise partner │July 2015- August 2016
Senior Project Lead & Marketing
Ve Interactive Ltd - Information Technology & Services │Dec 2014- June 2015
Project Manager
Coc Coc Search Engine & Web Browser | I-TIM Vietnam Technology│Jul 2013- Nov 2014
Senior Business Development
Phuc Hung Thinh Co., ltd │March 2011 – June 2013
Business Development & Communications