Akshitha Pasula

Contact # 732-813-3694 Direct / 732-438-1906 x 114 – jagan@systechus.com

OBJECTIVE
Experience working end-to-end in Software Development Life Cycle (SDLC) and familiar with different methodologies
- Waterfall, Spiral and Agile methodologies such as Scrum, Kanban, Scrum-ban, Rational Unified Process (RUP),
Scaled Agile Framework (SAFe 4.0) and Waterfall-scrum hybrid.
I am a self-starter with a proven record in identifying impediments and providing innovative solutions and have
excellent oral and written communication skills, including presentation experience and looking to work in a
stimulating and challenging environment that would facilitate the maximum utilization and application of my broad
skills and expertise

SYNOPSIS
A professional with over 8+ years of experience in IT industry as Project Manager, Business Systems Analyst and
Scrum Master in Health care, Banking and E-commerce Domains with Strong understanding & experience in
working for regulatory driven projects under Drug Supply Chain Security Act (DSCSA), Food and Drug
Administration (FDA), Anti Money Laundering (AML), Know Your Customer (KYC), Dynamic Application Security
Testing (DAST), Currency Transaction Reports and Suspicious Activity Reports, Customer Due Diligence and
Enhanced Due Diligence (EDD).

Organized and facilitated in Elicitation Sessions:

 Prototyping,
 Interviews,
 Focus Groups,
 Requirement Workshops,
 Survey/Questionnaire,
 Document Analysis,
 Brainstorming
 JAD sessions with End-users, Project Manager, Subject Matter Experts (SME’s), Stakeholders,
Developers and Architects
Possess excellent artifact documentation skills:
 Business Requirement Documents (BRD),
 Functional Requirement Documents (FRD),
 System Requirement Specification (SRS),
 Maintained RACI matrix
 Requirement traceability matrix (RTM).

CORE COMPETENCIES

 Servant Leader  Experience in SAFe Frameworks.

 Detail oriented and capable of delivering high  Unified Modeling Language (UML) diagrams
level of accuracy  RCA, Risk and GAP Analysis
 Understanding of SDLC and Agile  Through understanding entire Architectur
Methodologies

CAREER HIGHLIGHTS
 Certified Scrum Master
 Efficiently and productively analyzed all the projects undertaken.
 Confidence, diligence, and ability to take on challenging roles.
 Appreciated for extraordinary performance, Accountability and Commitments shown.

EDUCATION
  MS – Information Technology - Lawrence Technological University, MI
 BTECH – Electronics and Communications - JNTU-Hyderabad, India

SOFTWARE PROFICIENCY

Software Methodologies : Waterfall, Water-Scrum, SAFe, Scrum, Kanban Methodologies.

Business Modeling tools : MS Visio, Mock-up Screens, Balsamiq, Smart Draw
Requirement Management tools: JIRA, HP QC/ALM, Rally, Confluence, TFS and Val-genesis
Reporting tools : Tableau Desktop, MSBI, QlikView
Operating System : Linux/Zlinux, Windows, Azure
Monitoring Tools : App Dynamics, Splunk, NewRelic
Databases : MYSQL Server, Oracle, DBeaver

WORK HISTORY

Client: Change Health Care May-2022 – present

Role: Sr Business Systems Analyst/Scrum Master
Responsibilities:
 Worked at the Team Level in a SAFe® environment. Drafting the Project plan; defining scope, establishing
work breakdown structure, defining critical path analysis and project milestones using Microsoft Project.
 Created business and technical requirements, functional specifications, system baselines, system
configuration documents, and translated functional requirements into technical requirements in Val-
Genesis.
 Coordinated with onshore and offshore development teams for functional requirements specifications in
form of use cases, process flows, and prototypes and management reporting requirements using multiple
elicitation techniques such as interviews, focus groups, brainstorming, prototyping, and Joint Application
Design (JAD).
 Worked with the team to prepare a detailed Business Requirement document (BRD), Functional
Requirement Document (FRD) and System Requirement Document (SRS) in Val-Genesis.
 Worked closely with the compliance team to validate that requirements were in accordance to DSCSA and
HDA.
 Created Change Requests in ServiceNow, updated Change Plans, scheduled Deployments and maintained
Release Reports.
 Experience with ClinicalDocumnetation.
 Communicating with the development team for clarification of requirements, development of acceptance
criteria, and prioritization of User Stories.
 Created mockups, low fidelity and high-fidelity wireframes using Balsamiq.
 Development of User Stories throughout the Agile Lifecycle as well as created UML diagrams like Use Case
and Activity diagrams with Smart Draw.
 Used Jira for User Story Management, Requirements Traceability, and Defect Prioritization.
 Worked with Monitoring teams in Migrating Applications to AppDynamics. Assisted in Creating Jobs, Health
rules and policies.
 Designed and implemented SQL queries. Used functions like joins, unions, outer joins, group by, order by
and aggregate functions to extract data for storage in the Amazon Simple Storage Service buckets.
 Assisted Data Analyst in all stages of the development process and specifically in the extraction,
transformation, and loading (ETL) phases of the project.
 Worked with Development, QA, and Production Support teams to communicate, verify, and test the desired
functionality changes. Helped the Testing team in creating Test Plans, Test Scenarios, Test Cases and
collected Test Data for successful completion of Integration Testing and Functional Testing in OQ(Val-
genesis) and HP-ALM
 Experience in ETL concepts, SQL queries and data extraction using SQL
 Assisted teams in creating Source to Target mapping documents
 Performed Manual testing, Integration testing, System testing, User Acceptance Testing including writing
UAT cases and resolved issues with the users.
  Developed strategies and roadmaps to significantly improve reporting and analytics capabilities using Splunk
Dashboard.
 Experience with system integration and Data mapping
 Experience with running SSH Commands and Automated Scripts in PuTTY server.
 Created various charts, graphs, reports for business analysis using Tableau Business Intelligence tool.
ENVIRONMENT: Scrum, Tableau, MS Visio, Val genesis, Balsamiq, HP-ALM, MS Project, JIRA, Swagger, Postman,
AppDynamics, Apache Tomcat Server, JMX Client server, EJB, UML, web logic server, SQL database, HTML, CSS, Java
JDK 1.8, Java Script.

Client: Cardinal Health Dec-2019 –

May2021
Role: Scrum Master/BA
Domain: Health Care
Track and Trace – Prepare implementation of Drug Supply Chain and Security Act (DSCSA) requirements, offer
configurable DSCSA solutions, from serialization to creation and transfer of event data. Our comprehensive services
help address gaps in contract packager readiness, reduce the risk of disconnects in the supply chain that come with
introducing new partners, and come backed by the knowledge, scale and resources of Cardinal Health distribution, IT
and regulatory teams.

Responsibilities:
 Gather product requirements via workshop facilitation with IT directors to recommend and co-ordinate the
development, enhancement and maintenance of client’s business systems using high-maturity methods and
tools.
 Lead analysis teams on Large projects by applying industry benchmark techniques to develop innovative
business solutions/Products and influence strategic direction of client.
 Leverage retail industry knowledge and client relationship to access the business implications of IT
application with the current and future business trends to identify new business opportunities.
 Shape and scope ideas of system enhancements, aligning to business strategy and business goals.
 Eliciting business requirements through various requirement gathering techniques.
 Ensuring traceability of requirements throughout the project lifecycle.
 Structure the requirements into EPIC and user stories.
 Assess architecture impact and change on existing business process, organization and technology.
 Act as a bridge between business and technology teams.
 Manage project documentation – Functional Designs, Use Cases, Process Flows and Traceability Matrix.
 Prepare an analysis of costs and benefits so that management can decide if information systems upgrades
are financially worthwhile.
 Ensure the IT team is equipped with detailed use cases.
 Drill down use cases use multiple tools and Lucid charts and Visio.
 Create UML diagrams such as Use-case scenarios and Sequence Diagrams using MS Visio.
 Create Mock-up Screens and Wireframes for User Interface (UI) Components using Lucid Charts.
 Maintain requirement traceability matrix to ensure the product is driven as per business requirement.
 Assisted with Cerner Millennium, PowerNote and Dynamic Documentation modules
 Facilitates Show and Tell/ Sprint Demo session with Business to demo the product/system upgrade.
 Works with deployment teams to release the code into Test and Production environments enabling System
and UAT testing.
ENVIRONMENT: Scrum, Tableau, MS Visio, Val genesis, Balsamiq, HP-ALM, MS Project, JIRA, Swagger, Postman,
Apache Tomcat Server, JMX Client server, EJB, UML, web logic server, SQL database, HTML, CSS, Java JDK 1.8, Java
Script.

Client: Anthem – Norfolk, Virginia Feb 2019 – Nov 2019

Role: Business Analyst
Domain: Health Care
Compass- Government Business Division and Solution Central - Commercial Business Division are applications that
provides health care services to members, providers and brokers. These applications are implemented on Pega 731
on top of Pega CPMHC framework and CTI capabilities for IVR features to the customers.

Responsibilities:
 In a SAFe (Scaled Agile Framework) environment handled 3 Cross functional teams (Pega Admins, UI/UX
Developers, Dev-ops Engineers)
 Remove impediments and blockers, as project relies on test data from multiple departments, hence requiring
constant, effective communication to unblock the team and make sure the teams remains on task at hand.
 Guiding Devops team in removing blockers such as NASMOUNT issue and Docr image issue(QUAY) for Open shift
application.
 Pro-active in reaching out to Openshift and Redhatt vendors for resolving dependencies of Dev-ops team
beforehand.
 Protect team from over- commitment, manage the backlog, prioritize resolution of defect/bugs and keep the
team focused on the sprint’s priorities and business values.
 Communicate and track teams progress via various reports showing team metrics
• Sprint Burndown Charts to track the total work remaining, and to project the likelihood of achieving the
sprint goal.
• Sprint Reports to determine if team is overcommitting or if there is excessive scope creep.
• Velocity chart to overview how much work has been delivered for each sprint.
• Epic Burndown charts to show the amount of work that has been completed in an epic
• Bi-Weekly status reports
 Elicited business requirements by conducting one-one interviews, JAD sessions with stakeholders, business users
and subject matter experts SME’s.
 Performed GAP Analysis by understanding As-Is process and collaborated with the team to design To-Be process
based on the requirements gathered in document analysis.
 Assisted Project Manager in Return on investment (ROI) Analysis, Cost-Benefit and SWOT analysis.
 Created Business Requirement Document (BRD), Functional Requirement Document (FRD) and transformed
them into a complete System Requirement Specification (SRS).
 Created UML diagrams such as Use-case scenarios and Sequence Diagrams using MS Visio.
 Created Mock-up Screens and Wireframes for User Interface (UI) Components using Balsamiq tool.
 Performed data validation and data verification by using SQL operations like DDL and DML queries such as select,
update, alter, delete, joins, unions, group by, order by and aggregates.
 Created data mapping document for the application after finalizing the attributes and tables with business users
and communicated dependencies and potential risks.
 Created conceptual Diagrams and logical diagrams (Entity Relation Diagrams) for data modeling, performed Data
Profiling and Data Validations.
 Assisted in creating Test Plans, Test Cases, Test Scenarios in HP-ALM and updated RTM Reports.
 Engaged in Functional, Smoke, Usability, Performance and Integration testing of the application.
 Participated in User Acceptance Testing (UAT), supported development of UAT cycle test scripts, Review User
Acceptance Test Plan (UATP) and attend walkthroughs.
 Performed API Testing using Postman to check if the APIs are returning the data in JSON, XML format as defined
in the API documentation and required by workflow.
 Created Dashboards using tableau to show predictive patterns of expenses and services.
ENVIRONMENT: Scrum, Tableau, MS Visio, Balsamiq, HP-ALM, MS Project, JIRA, Swagger, Postman, Apache Tomcat
Server, JMX Client server, EJB, UML, web logic server, SQL database, HTML, CSS, Java JDK 1.8, Java Script.

Client: JPMC, Wilmington, DE Sep 2017 – Jan

2019
Role: Business Systems Analyst
Domain: Banking Domain
Key Deliverables:
The scope of this project was to build an Auto Teller Machines Expense Management System (EMS), a publicly
accessible application that provides agility for all employees and vendors to create, maintain, submit and validate
invoices, without expensive installation and maintenance at vendors interface. The application generates electronic
invoice benchmarking the price for services performed at ATM. This project also involved changing of framework
from struts to springs MVC (Model View Controller).

Responsibilities:
 Conducted Interviews and Brainstorming Sessions with stakeholders to gather requirements and end user
perspectives to identify deficiencies and areas for improvement & enhancement.
 Identified As-is and To-be process maps as part of Gap Analysis for new functionality requirements, and
thereafter prioritized them to align them with the project roadmap, project scope, Project goals and Objectives.
 Created Mock-up forms for better visualization and understanding of the Graphical User Interface (GUI).
 Identified Sources and Target systems and assisted Data Architect in identifying the dimensions for the Data
Warehouse, created Source to Target Mapping document by validating Data Type and Fields.
 Created Conceptual diagrams and Logical ER diagrams for the database; defining entities, attributes, and their
relations.
 Experience with AFSVision.
 Assisted in Integrating various Data Sources (OLTP) using Informatica power center (ETL Tool) Performed many
transformations using as source qualifier, aggregator, joiner and normalizers transformations.
 Gathered and analyzed data from enterprise database using various SQL queries like Joins -inner, outer, right
and left joins, group, alter, order by and other aggregate queries.
 Assisted the SCRUM Master in facilitating daily SCRUM meetings, Sprint Planning, Review and Retrospective
meetings. Created Burn-down Charts to monitor the completion of work within time-boxes.
 Participated in Daily Standup meetings and worked with the team in resolving issues that could potentially cause
delays in the sprint completion. Formulated test case scenarios from the user stories.
 Created UAT test cases and assisted senior business analysts in conducting UAT tests.
 Reviewed Test Case, Test Plans and Test Strategies to ensure that test cases reflect user needs for the
Functional, Performance, Usability and Security requirements
 Interacted with developers and users for change requests, performed impact analysis for issue
resolutions/escalations.
 Used Tableau for report generation of the data to be analyzed from the data warehouse and data marts for the
management to make effective business decisions.
Environment: Water - Scrum, Oracle 11g, Informatics, Html, CSS, Java Script, MS Visio, MS Office Suite, XML, SQL,
Jira, Cucumber, Tableau.

Wells Fargo, Des Moines, IA July 2016 – Aug 2017

Role: Business Analyst
This project was initiated to build virtual card payment with embodiment of TAP AND PAY application using NFC-
near field communication and conducting EMV transactions. These virtual wallets focused more on automation of
payment acceptance, instant money transfer, cash withdrawal and deposit at auto teller machines using the
contactless symbol. Additional, using NFC and compatible POS (point-of-sale) terminal, money bar feature was also
introduced which helped in better management of customers daily expense.

Responsibilities:
 Conducted requirement walkthroughs to understand the benefits of the new system and also served as liaison
between business and technology department to enhance communication.
 Assisted in implementation of Compliance such as Currency Transaction Reports (CTRs), Suspicious Activity
Reports (SARs), Anti money laundering (ALM) and Know your customer (KYC).
 Assisted in performing Impact Analysis for checking the feasibility in maintaining the triple constraint.
 Conducted User Story Writing Sessions to decompose high-level requirements into User Stories and determine
respective Acceptance Criteria for user stories.
 Documented requirements in form of Epics, User Stories and Business Use Cases in JIRA.
 Developed Use Case diagrams and sequence diagrams using Smart draw by analyzing the business process to
describe system interaction and functional requirements of the system.
 Developed prototypes (High fidelity) of Graphical User Interface (GUI) using Mock-up Screen.
 Designed & deployed dynamic workflows, validation rules, Approval Processes & Auto-Response Rules for
automating business logic with Sales & marketing cloud on salesforce.net
 Performed SQL query operations using Data Manipulation Language DML and Data definition language DDL
commands and supervised the source to target mappings.
 Involved in API documentation for SOAP, REST and documented XML requests and responses from the client and
server using Swagger tool, also performed API testing by using POSTMAN tool.
 Designed the Test cases and Test plans using HP-ALM, developed the test scripts taking into account different
testings’ like Black Box Testing, Regression Testing and Smoke Testing.
 Assisted business users in performing User Acceptance Test (UAT) by provided necessary test scripts and training
documents.
 Created various Reports & Dashboard with Tableau & Power BI to assist managers to better utilize Salesforce
cloud- Marketing Cloud, Service Cloud & Analytics Cloud.
ENVIRONMENT: Agile/Scrum, SAFe Environment, Salesforce.net, Einstein analytics Sales Force, Kanban Board,
Tableau, Mock-up Screen, Smart Draw, HP-ALM, MS Project, Swagger, Postman, Apache tomcat, JMS server, JDBC
data source, HTML, CSS, Java Script.

Flipkart, Hyderabad Jan 2015-June

2016
Business Systems Analyst
The scope of this project was to build an Enterprise Data Warehouse EDW which provides a transparency, ease of
access, analysis and enhanced reporting capabilities, as the existing infrastructure was outdated and was no longer
capable of managing the increased information. It was achieved by integrating data from legacy database systems
and other multiple sources of data to Enterprise Data Warehouse systems for enterprise wide BI reporting.

Roles and Responsibilities:

 Involved in requirement gathering sessions such as JAD Sessions, Document Analysis, and Requirements
Workshops with stakeholders, Business users and data base administrators.
 Translated the initial Business requirements into user stories by conducting story writing workshops.
 Interacted with Data ware house Architect, Enterprise Architect and Solution Advisors in understanding problem
definition.
 Understood the AS-IS systems and TO-BE systems, performed GAP analysis and Impact Analysis.
 Used MS Visio for creating Business Process Modeling diagrams and Process Mapping.
 Constructed RTM (Requirements traceability matrix) to determine the source of the requirement, ensure all test
cases are covered.
 Identified Sources and Target systems and assisted Data Architect in identifying the dimensions for the Data
Mart, created Source to Target Mapping document by validating Data Type and Fields.
 Created Conceptual diagrams and Logical ER diagrams for the database; defining entities, attributes and their
relations.
 Assisted in Integrating various Data Sources (OLTP) using Informatica power center (ETL Tool).
 Performed many transformations such as source qualifier, aggregator, joiner and normalizers.
 Gathered and analyzed data from enterprise database using various SQL queries like Joins -inner, outer, right
and left joins, group, alter, order by and other aggregate queries.
 Documented the Database, Technical & Business Metadata using Metadata Repository.
 Reviewed Test Case, Test Plans and Test Strategies to ensure that test cases reflect user needs for the
Functional, Performance, Usability and Security requirements.
 Used IBM Cognos to generate internal reports and dashboards to study and analyze the current business
performance and help in better decision making.
Environment: Agile/Scrum, Mock-up screens, SQL Server, MS Share Point, IBM Cognos,6 MS Project, MS Visio, SQL
Server Management Studio, Data Warehouse, Informatica Power Center, JIRA.

Santander, Hyderabad Oct 2013-Dec

2014
Business Systems Analyst
The Project covered the enhancement and implementation of a Risk Assessment System for KYC process under the
Anti-Money Laundering (AML) regulation rules that enables end-to-end coverage for the detection, scoring, alerting,
workflow processing, and reporting of suspicious information and activity.

Responsibilities:
 Participated in BRD review meetings to provide knowledge and expertise on Anti-Money Laundering initiatives
and AML deliverables.
 Developed report layouts for Suspicious Activity and Pattern analysis under AML regulations.
 Obtained requirements from business stakeholders of the functionalities we needed for KYC Program and
ensures the requirement obtained is consistent with KYC Policy and regulatory requirements.
 Analyzed existing customer data and understood necessary information that needs to be captured for each
existing customer and prepared missing values, anomalies for the completion of the CDD and EDD.
 Supported in building the Rule-based and Algorithm-based Assessment Models to quantify Real-Time Account
On-boarding Risk (RAOR), which assessed customer's risk before they open an account.
 Identified data fields and tables using data dictionaries and SQL queries, created data mapping documents to
map target data fields and source data fields.
 Developed use cases and used Rational Rose to draw process flow diagram, activity diagram and sequence
diagram that can help validate different business process.
 Worked with Actimize developers to implement their NICE system to our current KYC system functionalities such
as Customer Due Diligence (CDD), Watch List Filtering Solutions and Suspicious Activity/Transaction Monitoring.
 Tested the application manually by involves translating each monitoring scenario's functional specifications into
a deployable module based on the chosen transaction monitoring system.
Environment: Waterfall, MS SQL Server, MS Suite (Excel, Word, PowerPoint, Project, Access, Outlook), Rational
Requisite Pro Rational Rose, Visio, UML, HP Quality Center, Oracle, Nice Actimize.