Greetings Madam/Sir,

Our group have been very enthusiastic to learn about your business as you can see from
the questions provided below. We seek your understanding and help in answering our inquiries as
it will be a great help for us, especially for our Midterm project in Business Process Management.

General Questions:
• When did your flower shop open for business?
• What are the things you did in preparation or consider for your flower shop?
• Is their any reason why you choose to open a flower shop instead of other business?
• What is your shop’s location and hour of business?

Product & Service-specific Questions:

• What are the services you offer?
• What are the available flowers and flower-arrange you offer?
• Do you accept customized orders?
• Do you have a fixed variety of flowers you offer every month?
• If not, how often do you change or add a new variety of flowers?
• How do you handle inventory management to ensure adequate stock levels while
minimizing waste?

Stock or Product Procurement-related Questions:

• Do you raise your own flower or bulk-order them?
• If yes, how many suppliers you cooperate with?
• Is it a fixed cooperation on a specific supplier or do you have multiple or different
suppliers?
• What are the things that you consider when ordering and cooperating with other suppliers?
• What are the processes of ordering and cooperating between your business and the
suppliers?
• What are the issues or challenges you often encounter while doing business with your
suppliers?
• How do you solve them?

Business or Service-specific Questions:

• What is your business motto?
• What are the departments or logistics do you have in your flower shop?
 • How many employees do you have in total?
• Are there any tactics you employ to best fulfill client demand through scheduling and
staffing?
• For customer handling/services, how do you handle customer inquiries and complaints?
• How or what is the process you employ for taking orders up to payment?

Oder/Delivery/Payment-related Questions:
• Do you take orders online?
• If yes, what application or platform do you use?
• Do you offer pick-up or door-to-door delivery for orders?
• If yes, what company or who is your delivery partner?
• If not, do you consider offering a delivery service in the future?
• What is the issue or reason that stops you from offering delivery services?
• What mode of payments do you offer?
• What role does technology play in your business process management, such as POS
systems or inventory tracking software?

Staff management & Business Development Questions:

• How do you prioritize tasks and allocate resources effectively to maximize profitability?
• Can you clarify a process improvement project you ran in your flower store and the
outcomes you got?
• How do you ensure consistency in customer service standards across your shop, especially
during peak periods?
• What steps do you take to adapt to changing market trends and customer preferences?
• How do you handle feedback from customers and employees to continually refine and
enhance your business processes?
• Can you discuss any challenges you've faced in managing the business processes of your
flower shop and how you overcame them?
• What metrics or key performance indicators do you use to track the success of your
business processes?
• How do you foster a culture of continuous improvement and innovation within your flower
shop?
• What measures do you take to monitor and improve the quality of your products and
services?
If you have any questions or concerns about the provided questions, please do not hesitate to
contact and express your concerns to us. Thank you and have a blessed day every day.