Recording logging a client request

1st request detail

 The first 1st client whose name is Tolose Keneni from Minister Of Education call you today 12:00
o’clock AM and asking help for the network computer that he use an internet cannot to the website
www.google .com
2ND request detail

 The second client who’s name is Miran Abebe from the asella Road Authority send you a email today at
8:00am 0’clock request for support of upgrade MS office 2010 to MS 2013 she has logged problem using
MS office 2010 since yesterday 3:00am o’clock she cannot white her report in MS office word
3RD request detail

 the 3rd client Sara Kamal comes to you work shop to request for support of the file in her computer is
deleted by her child
4TH REQUEST DETAIL

 the 4th client or Dr Kena Mosisa send an telegram message to you request for the support of the media play
of his laptop not player audio and video
5TH REQUEST DETAIL

The last client Ato Zelalam Aman call to you and request for support of florescent in my home is fail
Log Helpdesk Date Client Main of Department Items Problem Periphera Problem Response priority escalat Name Feedback
number operator and name communication /office description logged l affected solution time e of
time of description /problem support
 name client location description (if
request escalat
e yes

Log1 Tesfaye 12:00A Tolosa By call Minister of Computer Internet or website install 3:45AM Number no _ Check your
M Keneni education networking web new two browser/ne
www.googl browser w install
configure
e .com

Log2 Abdisa 8:00AM Miran By email Asella road Microsoft Cannot report word Upgrade 12:00AM Number no _ Install
Abebe office 2010 to one upgrade the
2013 new MS
office

Log3 Isaa Sara Come to work - Deleted file file Your Restore 4:00AM Number no - Can restore
Kamal place/in person computer can be three you file or
recycle backup
bin

Log4 Adam Dr By --- Media player Media player Media Install 2:30AM Number no - Install new
Kena Online(telegram) player new four player
player drives
Mosisa
drives

Log5 Abdisa Ato By call Florescent - - Number yes -

Zelalam five
Aman