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SHUVA CHAKRABORTY
With 7 years of experience in commercial operations, import, procurement, and customer service, I
hold an MBA in Finance and a BBA in Finance. I've excelled in roles as a Senior Executive, Officer, and
Customer Care Representative, managing import operations, LC negotiations, and customer inquiries.
My skills include record-keeping, optimizing processes, and building strong supplier relationships. I've
also completed a Post Graduate Diploma in Supply Chain Management. I'm well-equipped for roles in
supply chain, finance, procurement, and customer care.

9 Enam House (4th flr), South Nalapara,

shuvochakraborty17@gmail.com +8801818649417
Sadarghat, Chattogram-4000

WORK EXPERIENCE SKILL HIGHLIGHTS

Senior Executive| Jul 2021 – Present Commercial Operations

Department of Commercial (Import) and Procurement Customer Service
Aftab Automobiles Ltd. & Navana Batteries Ltd. (Navana Group) Financial Acumen
Chattogram, Bangladesh Supplier Relationship Management
• Leading import operations, negotiating LC terms, and managing
Record Keeping
bank documents.
Process Optimization
• Maintaining meticulous records, coordinating shipping
documentation, and ensuring compliance. Training and Education
• Managing purchasing records, sourcing materials globally, and Adaptability
negotiating with suppliers. Communication
• Facilitating communication with suppliers, contract negotiations, Problem Solving
and shipment coordination.
Computer Proficiency
• Monitoring import and financial documents, resolving issues, and
optimizing order cycles. EDUCATION
• Establishing and renewing supplier contracts, calculating duty
Post Graduate Diploma in Supply Chain
taxes, and budgeting. Management (PGDSCM)
• Collaborating with banks, freight forwarders, and customs Bangladesh Institute of Management
authorities. Studies (BIMS)
• Conducting supplier evaluations, inventory management, and 2022
generating reports on purchases and deliveries.
Master of Business Administration (MBA)
• Preparing comparative statements for all materials, ensuring cost- in Finance
effectiveness. East Delta University
• Creating purchase orders for various local and international CGPA: 2.83 out of 4.00
suppliers. 2015
• Handling all aspects of import and purchase-related activities, Bachelor of Business Administration (BBA)
including documentation, sourcing, and quality control. in Finance
Premier University
Senior Executive| Jul 2018 - Jun 2021 CGPA: 3.23 out of 4.00
Department of Commercial (Import) and Procurement 2014
Panjeree Publications Ltd. Higher Secondary Certificate
Shantinagar, Dhaka, Bangladesh Business Studies
• Managed import operations, including LC negotiations and Islamia Degree College
documentation. GPA: 3.7 out of 5
• Maintained meticulous records and facilitated container clearance. 2008
• Oversaw purchasing, budgeting, and negotiations for raw LANGUAGES
materials.
Bengali: Native
• Navigated communications with local and foreign suppliers.
English: Working Proficiency
 ACHIEVEMENTS
• Ensured compliance with import and financial regulations.
• Optimized order and shipment processes. • Developed ERP software to address
• Cultivated supplier relationships and handled quality issues. supply chain issues, resulting in improved
• Calculated duty taxes and managed material budgets. efficiency and cost savings.
• Liaised with banks, customs, and freight partners. • Achieved monthly savings of
• Prepared export-related documents and conducted market approximately $4,000 in raw materials,
visits. $2,200 in transport costs, and $1,000 in
• Resolved port-related issues when necessary. inventory carrying costs through process
• Procured materials at competitive prices, building strong vendor optimization.
relationships. • Led efforts in optimizing the
• Prepared detailed purchase and delivery reports. procurement process to enhance supply
• Managed LC amendments and endorsements. chain performance.
• Implemented direct sourcing strategies,
Officer| Jan 2016 - Jun 2018 reducing lead time by 10 days and
Department of Commercial ensuring a more responsive supply chain.
CHB Building Technologies Ltd. • Successfully implemented an agile supply
Gulshan-2, Dhaka chain by introducing an effective Sales
• Managed importing L/C terms and bank document preparation. and Operations Planning (S&OP) process.
• Tracked shipment statuses and ensured timely container
clearance. REFERENCES
• Maintained purchasing records and price lists.
Pradip Chakraborty
• Collaborated effectively with colleagues and management. Ex.Chairman
• Negotiated prices with suppliers and prepared bank guarantees. Chattogram Education Board
• Calculated duty tax amounts for materials. CDA Ave, Chattogram 4000, Bangladesh.
• Facilitated smooth communications with suppliers for Contact : +8801819374018
shipments. Sonjoy Bhattacharjee
• Prepared purchase orders, negotiated pricing, and handled TT Sr.Divisional Manager(Tea Marketing)
documents. M.M.Ispahani Limited
• Collected and submitted bill of entries for supplier payments. Divisional Office M.M.Ispahani Limited
Marketing Division Uttar Balu Bari, Dinajpur,
Customer Care Representative| Feb 2015 - Dec 2015 Bangladesh.
Department of Inbound Contact: +8801937900090
Banglalink Digital Communications Ltd.
Agrabad IIUC Tower, Chattogram
• Provided efficient customer service.
• Ensured high levels of customer satisfaction.
• Answered inquiries about service packages and offers.
• Advised and educated customers on available options.
• Utilized various computer programs and applications to assist
customers.

TRAININGS
Signature
• Basic Import Training: Acquired expertise in import-related issues
through training at BD Jobs, Bangladesh.
• Internship at Premier Bank: Gained practical experience during a 3-
month internship at Premier Bank, Chittagong, focusing on banking
and financial operations.