Retail Store in the Movie "Employee of the Month"

1. Store Type and Format:

Type: Membership-based wholesale store
Format: Warehouse club
2. Store Ownership:
The film does not explicitly mention the store's ownership, but it is likely part of a multi-store
chain. This is based on several indicators:
● Large store size
● Wide variety of products offered
● Structured membership system
3. Retail Store Problems:
● Low Employee Motivation: Zach and Vince, the two main characters, show apathy
and lack of motivation in their work.
● Unhealthy Competition: The competition between Zach and Vince for "Employee of
the Month" becomes unhealthy and full of tricks.
● Unclear "Employee of the Month" Evaluation: The film does not clearly show how
"Employee of the Month" is selected, raising questions about fairness and
transparency.
● Unprofessional Management: Some manager characters, like Dwight are portrayed
as incompetent and easily manipulated.
● Customer Dissatisfaction: Some scenes show customers dissatisfied with the store's
service, such as long wait times and damaged products.

4. Problem Solving Suggestions:

1. Improving Employee Motivation:
● Provide ongoing training and development.
● Provide recognition and rewards for good performance.
● Create a positive and supportive work culture.
2. Creating Healthy Competition:
● Establish clear and transparent criteria for "Employee of the Month".
● Encourage healthy competition by rewarding individual and team
achievements.
● Provide training on work ethics and sportsmanship.
3. Improving Management Professionalism:
● Provide leadership and management training.
● Set clear and consistent performance standards.
● Provide constructive and regular feedback.
4. Improving Customer Satisfaction:
● Provide customer service training to store staff.
● Increase store operational efficiency to reduce wait times and improve
product quality.
● Build good relationships with customers and listen to their complaints
seriously.

● Additional Suggestions:
Implement advanced technology and systems.
Conduct regular market research.
Follow the latest trends in the retail industry.