OUTLINE OF THE GRADUATION THESIS

PART 1: THE OVERVIEW OF THE INTERNSHIP PLACE

1.1 Background of the company
- Name, address, phone number, fax, email address, the founder
+ Joint Stock Commercial Bank For Foreign Trade Of Vietnam
+ Address: No. 53-55 Vo Thi Sau, Quyet Thang Ward, Bien Hoa City, Dong Nai Province.
+ Tel: 0251 3823 666/260 – Fax: 0251 3824 765
+ Email: vcb@vietcombank.com.vn
+ Founder: Pham Quang Dung
1.2 Foundation and development of the company
- This section states the type of business; investor; year of establishment, country of investment,
scale of operations, and contribution to society of the company.
+ Vietcombank was established in the form of a joint stock company, with legal status, with its
own seal as prescribed by Vietnamese law.
+ Investor:
+ Vietcombank was established and officially put into operation on April 1, 1963
+ Investment country:
+ Operating scale: After 60 years of establishment and development, so far Vietcombank has
been present in 5 countries, domestic network ~ 650 branches and transaction offices, with a total
asset size ~ 1.8 Million billion dong, the profit scale in 2022 reached ~ 37.4 trillion dong,
annually contributed to the state budget of over 10 trillion dong, creating jobs and stable income
for nearly 23,000 employees; Always support businesses, people and perform many other social
tasks. In particular, by the end of June 2023, Vietcombank's capitalization has reached over 20
billion USD, ranked 88th in the list of 100 largest listed banks globally according to Reuters.
+ Contribution to the company's society:
Over the past 60 years, Vietcombank has made important contributions to the cause of national
unification and building socialism in the North; participate in overcoming and removing
difficulties in the subsidy period; is a pioneer bank in the stage of renovation, integration and
development. In particular, the last 10 years marked Vietcombank's spectacular transformation
and breakthrough with a very impressive growth of the scale, quality and business efficiency, the
peak set and successive successes, opening up a great opportunity in the next development stage,
contributing to the overall prosperity of Vietnam.
 Some typical social security programs for the period 2016-2020:
*For a green Vietnam
*Joining hands for the poor, not letting anyone be left behind
*Accompanying the Vietnamese Talent Award
*Green for life
*The program to Light up Vietnamese Children's Dreams
*Toward the homeland's sea and islands
*Donating cows helps mountainous people in districts bordering the Central Highlands escape poverty
sustainably
*Supporting businesses and communities to combat the Covid-19 epidemic
*Supporting people in the Central provinces affected by natural disasters, storms, and floods
*For the field of education
*For the medical field

Picture of the company headquarters

1.3 Function and business field
- This section states the functions of the enterprise in business activities
- Business field of the enterprise
 Company services
- Personal: Accounts, savings and investment cards, money transfers and receipts, personal
loans, insurance.
- Enterprises: Payment services, check services, automatic payroll, Billing payments,
guarantee services, loan services, financial leasing, domestic and foreign bond issuance
enterprises, business foreign currency business.
- Financial institutions: Agent banks, account services, foreign currency trading, capital
trading, trade finance, factoring.
- SMEs: Small and medium enterprises
- Electronic banking: VCB Digibank Digital Bank, VCB DigiBiz SME Digital Bank, VCB-
SMS Banking, VCB-Phone Banking, VCBPAY.

(Source: Retail Customer Department)

 Company customers
- Products and services are classified according to personal customers and business
customers.
 Business process: diagram and explain the process
1.4 The company organization
Company organizational chart: draw a diagram and explain (State the name of the
department/department and the main tasks of that department/department)

1.5 The business activities of the company from the foundation date to maximum 5 years
State the business situation in the past 2-5 years

1.6 General regulations of the company

 Regulations on labor safety at the company (if any) and in the department where you are
interning
 Fire regulations of the company
Article 1: Fire prevention and fighting are the obligations of every worker.
Article 2: Each worker must actively prevent fires from occurring and, at the same time,
prepare forces and means to promptly and effectively fight fires when needed.
Article 3: Must be cautious in using fire, heat sources, chemicals and flammable
substances, toxic items, and radiation protection, and thoroughly comply with regulations
on fire prevention and fighting.
Article 4: Arbitrary use of electricity is prohibited. After working hours, you must check
electricity-consuming devices. Pay attention to lights, fans, and electric stoves before
leaving. Do not place goods or supplies close to the side of the lamp or power cord. Must
strictly comply with regulations on safe techniques for using electricity.
Article 5: Supplies and goods must be neatly arranged, ensuring a safe distance for fire
prevention and fighting, and creating favorable conditions for protection, inspection, and
rescue when necessary. Do not use keys to open gasoline drum lids or flammable solvents
made of iron or steel.
Article 6: When delivering and receiving goods, the vehicle must not start the engine in a
warehouse or a place containing a lot of flammable substances. When parked, the front of
the vehicle must face outward.
Article 7: On walkways, especially emergency exits, do not leave obstacles.
Article 8: Units or individuals with achievements in fire prevention and fighting will be
rewarded. Those who violate the above provisions will be handled through administrative
 disciplinary action or legal prosecution, depending on the severity of their responsibilities
under current law.
 Quality control process of the company's products or services
 Company culture (if any) or production motto
 Rules on working hours, days off, and holidays
The bank operates from 7:30 a.m. to 5:00 p.m. from Monday to Friday. All banks are off
on Saturdays and Sundays. Working hours start from 7:30 a.m. to 11:30 a.m. and 1:30
p.m. to 5:00 p.m. Working hours may change according to the bank's regulations and
based on compliance with the law and the employee's current position. Employees are
entitled to holidays and New Year holidays by state regulations.
1.7 Development strategy, mission and vision of the company
 Briefly discuss the development strategy - mission - vision of the unit

Sustainable development is Vietcombank's motto. Vietcombank's main orientation for the

period 2023-2028 is to realize strategic goals until 2025 and vision 2030: Maintaining the
number 1 position in Vietnam, ranking in the 200 largest financial and banking groups
world, 700 of the world's largest listed enterprises, making great contributions to
Vietnam's sustainable development. With the determination to successfully implement the
set goals, Vietcombank focuses on implementing strategic breakthroughs including
improving human resources, perfecting the organizational model and policy mechanism
system; and promoting customer service, and products.

PART 2: THE CONTENT OF THE INTERNSHIP

2.1 The internship process
- Students describe the working process in the department, room, or board participating in the
internship, including whether the process is professional or not professional.
- Draw a diagram: draw an organizational chart of the department/department where you are
interning (not the whole company)

Head of Department
 (Source: Retail Customer Department)

2.2 What to be achieved after the internship

- Draw a diagram of your work steps/process when you intern.
- Students present their actual internship work/assigned tasks.
+ On duty at the customer consultation counter.
+ Printing company documents.
+ Draft and arrange company contract documents.
+ Stamp documents.
+ Consulting and solving customers' questions when registering to open a card.
+ Instruct customers to log in to their accounts using the phone application.
+ Instruct customers to fill out the information in the registration form carefully and accurately.
+ Prepare Tet gifts to give to loyal customers of the bank.
- To perform the assigned job/task well, what knowledge, skills, and attitudes do students need
to have?
+ Communication skills, cheerful attitude, always ready to work and react quickly.
- Students self-assess their effectiveness and/or level of completion of assigned work/tasks.
PART 3: SELF ASSESSMENT AND COMMENT AFTER THE
INTERNSHIP
3.1 Student’s awareness after the internship
  Advantages and disadvantages when performing assigned work and tasks (during the
internship)
 How to solve assigned tasks
 Necessary knowledge to handle assigned work content
 Things to do to improve and increase efficiency in performing work and assigned tasks.
 Lessons that student learned after the internship and how these experiences bring benefits
to students.
3.2 Relationships among colleagues, departments, and superiors in the company
 What skills do students need to create relationships between colleagues and superiors to
successfully complete assigned work and tasks?
+ Office skills, communication skills, teamwork.
 Students evaluate the advantages and disadvantages of relationships between colleagues
and superiors.
3.3 What to be learned from the regulations and office etiquettes
What can students learn from the regulations on labor regulations, Fire Fighting and
Prevention, hygiene and working environment, labor safety, eating, and resting at the unit
where they are interning?
+ The rules are clear, easy to understand, fair, and safe for everyone. The working space
as well as the restrooms are always clean; fun and friendly working environment. There
are spacious and cool places to eat and rest.
 What did students learn about working style and company culture compared to when they
were studying at the School?
+ Working style is agile, serious, neat, and always on time. Work at work, play at play,
don't make noise that affects others, and don't do private things while working. Must
comply with company principles.
 Without this knowledge, can employees work long and effectively at this company?
Analyze to clear that importance.
3.4 Expertise improvement, profession and work experience at the internship place through
the practical internship process
 What did the student do and not do during the internship at the company?
  What do students learn and improve from the practical internship process in general and
from assigned work/tasks in particular?
 What lessons does student summarize and learn from the practical internship process in
general and from the assigned work/tasks in particular?
 Does student receive guidance at the internship site? If so, what can students learn from
instructors?
 Are students guided by lecturer in writing their graduation thesis clearly, completely and
enthusiastically? What did student think about instructors?
3.5 Assessment the relationship between theory and reality
 Some situations that occured during the internship and how to handle, manage, etc. at the
internship site. Analyze the relationship between theory and practice.
 Things students need to prepare to achieve high efficiency in assigned work and tasks.
 What is the difference between theoretical learning and practical practice? What
additional subjects or things do students need to learn to supplement and complete their
knowledge?
PART 4: CONCLUSION, RECOMMENDATIONS AND PROPOSALS
4.1 Conclusion
4.2 Recommendations and Proposals
4.2.1. To the Internship Place
4.2.2. To the Instructor
4.2.3. To the Leaders/ Teachers/ Management Staff of the Faculty of English Language
4.2.4. To the Board of the University (if any),...
PART 5: REFLECTIVE ESSAY
Topic: One or several subjects that have a great impact on the internship process.

References (nếu có)