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M Management 4Th Edition Bateman Test Bank Full Chapter PDF
M Management 4Th Edition Bateman Test Bank Full Chapter PDF
Chapter 04
True False
2. Employees, organizations, and communities thrive over the long term when managers apply ethical
standards that direct them to act with integrity.
True False
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3. Most people have unconscious biases that favor themselves and their own group.
True False
4. When faced with an ethical issue in business, people must rely on the laws enacted by Congress to decide
what is right or wrong.
True False
5. Unlike utilitarianism, egoism directly seeks the greatest good for the greatest number of people.
True False
6. According to utilitarianism, all people should uphold certain values, such as honesty and other values that
society needs to function.
True False
7. Relativism defines ethical behavior based on the opinions and behaviors of associated people.
True False
8. According to Kohlberg's model of cognitive moral development, people in the conventional stage conform to
the expectations of ethical behavior held by groups or institutions.
True False
9. It is a common perception that business leaders use illegal means to gain competitive advantage or improve
their personal positions.
True False
10. An ethical leader is one who is both a moral person and a moral manager influencing others to behave
ethically.
True False
11. An integrity-based ethics program is designed to instill in people a personal responsibility for ethical
behavior.
True False
12. Moral awareness ends with considering whether a decision has ramifications that disadvantage employees.
True False
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13. Using online platforms that allow anonymous feedback exposes whistleblowers.
True False
14. The economic responsibilities of business include satisfying its obligations to investors.
True False
15. Milton Friedman contended that a business cannot increase its profits while conforming to society's laws and
ethical customs.
True False
True False
17. A company can easily avoid environmental issues since the creation and distribution of wealth generates
very few by-products.
True False
18. Ecocentric management focuses on practices that maximize current economic growth, irrespective of the
potential harm to future generations.
True False
19. Life-cycle analysis (LCA) quantifies the total use of resources and the releases into the air, water, and land.
True False
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20. According to Professor Edward Freeman, which of the following is true of ethics and corporate
responsibility?
21. _____ refers to the moral principles and standards that guide the behavior of an individual or group.
A. Prioritization
B. Ethics
C. Corporate legitimacy
D. Theology
E. The legal system
22. Caring, being honest, showing loyalty, being fair, and acting with integrity are all examples of:
A. rules.
B. strategies.
C. values.
D. conventions.
E. norms.
23. A situation, problem, or opportunity in which an individual must choose among several actions that must be
evaluated as morally right or wrong is called a(n):
A. ethical standard.
B. ethical issue.
C. business norm.
D. personal right.
E. moral right.
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24. Haseen, an employee in a company, is facing a situation in which she has to choose between going along
with her colleagues and filling out inaccurate feedback against a new employee or informing her manager
about the malpractice. In this context, Haseen is faced with a(n):
25. The moral principles and standards that guide behavior in the world of business are known as:
A. business norms.
B. business strategies.
C. business goals.
D. business ethics.
E. business politics.
26. _____ refers to the principles, rules, and values people use in deciding what is right or wrong.
A. Corporate legislation
B. Business responsibility
C. Moral philosophy
D. Sustainability index
E. Ecocentric management
27. Diya uses certain principles, rules, and values such as honesty, compassion, and integrity in her daily life to
determine what is right or wrong. Which of the following does she employ when making decisions?
A. Moral philosophy
B. Moral right
C. Business ethics
D. Autocracy
E. Egoism
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28. _____ is an ethical system, which states that all people should uphold certain values that society needs to
function.
A. Egoism
B. Relativism
C. Universalism
D. Ethnocentrism
E. Utilitarianism
29. Two basic ethical ideals underpin the Caux Principles for Business. They are:
30. Tia had differences of opinion with her boss, who discriminated against employees based on their ethnicity
and social background. In one instance, her boss falsely accused a member of a minority race of fraud. Tia
took this up to the top management as she believed all members of the organization should uphold some
values for it to function well. Tia was following the ethical system known as:
A. egoism.
B. ethnocentrism.
C. communism.
D. relativism.
E. universalism.
31. According to the Caux Principles for Business, the ethical ideal of kyosei means:
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32. The notion of _____, an ethical system, is similar to Adam Smith's concept of the invisible hand in business.
A. utilitarianism
B. universalism
C. egoism
D. relativism
E. humanitarianism
33. According to _____, an ethical system, individual self-interest is the actual motive of all conscious action.
A. egoism
B. universalism
C. relativism
D. utilitarianism
E. humanitarianism
34. According to the ethical system of utilitarianism, which of the following is true?
35. _____, an ethical system, defines ethical behavior based on the opinions and behaviors of associated
people.
A. Egoism
B. Utilitarianism
C. Relativism
D. Universalism
E. Totalitarianism
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36. Nicki usually makes decisions on the basis of what her friends would expect her to do. Which ethical system
do Nicki's actions reflect the most?
A. Egoism
B. Utilitarianism
C. Relativism
D. Universalism
E. Humanitarianism
37. Which ethical system acknowledges the existence of different ethical viewpoints?
A. Relativism
B. Utilitarianism
C. Egoism
D. Universalism
E. Totalitarianism
38. _____, an ethical system, defines ethical behavior according to how others behave.
A. Totalitarianism
B. Relativism
C. Universalism
D. Utilitarianism
E. Egoism
39. In the context of ethical systems, which of the following is true of virtue ethics?
A. It suggests that what is moral comes from what a mature person with good "moral character"
would deem right.
B. It bases ethical behavior on the opinions and behaviors of relevant other people and focuses
on what peers think is right.
C. It states that rights and wrongs cannot be decided by a few good people alone.
D. It implies that individuals have the right to decide what is good for themselves.
E. It holds that individual self-interest is the actual motive of all conscious action.
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40. According to Kohlberg's model of cognitive moral development, people in the _____ stage make decisions
based on concrete rewards and punishments and immediate self-interest.
A. conventional
B. principled
C. preconventional
D. utilitarian
E. universal
41. According to Kohlberg's model of cognitive moral development, people in the _____ stage see beyond
authority, laws, and norms and follow their self-chosen ethical principles.
A. conventional
B. principled
C. preconventional
D. universal
E. postconventional
42. Amelie conforms to the norms established by her church and ensures that her behavior always meets the
expectations set forth by her parents and the church. According to Kohlberg's model of cognitive moral
development, she resides in the _____ stage.
A. utilitarian
B. principled
C. preconventional
D. conventional
E. postconventional
43. Nate, a teenager, helps his grandmother by bringing in her weekly supplies and taking out the garbage, only
if he receives a weekly allowance from his parents. According to Kohlberg's model of cognitive development,
he resides in the _____ stage.
A. conventional
B. principled
C. preconventional
D. postconventional
E. universal
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44. Chang prefers gymnastics to music. However, he agrees to attend music lessons because his parents want
him to become a musician. According to Kohlberg's model of cognitive moral development, Chang resides in
the _____ stage.
A. preconventional
B. universal
C. conventional
D. principled
E. utilitarian
45. Jade, a scientist working in the research department of Corals Cosmetics, is asked to not report the ill-
effects of using a new product that Corals has decided to launch. Jade's boss offers a hike and a permanent
job in exchange for skipping a few details in the report. Jade refuses to do this and asks him to withhold the
product from entering the market. According to Kohlberg's model of cognitive moral development, Jade
resides in the _____ stage.
A. conventional
B. principled
C. preconventional
D. universal
E. postconventional
46. CEO pay packages, wages, antibrand attitudes, and religion at work are some of the _____ that challenge
American managers and employees today.
A. personal issues
B. ethical dilemmas
C. market issues
D. cognitive conflicts
E. business malpractices
47. In the context of business ethics and the law, which of the following statements is true regarding the
Sarbanes-Oxley Act?
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48. The _____ Act established strict accounting and reporting rules to make senior managers more accountable
and to improve and maintain investor confidence.
A. Securities Exchange
B. Glass-Steagall
C. Commodity Futures Modernization
D. Gramm-Leach-Bliley
E. Sarbanes-Oxley
49. The _____ of an organization refers to the processes by which decisions are evaluated and made on the
basis of right and wrong.
A. distribution policy
B. ethical climate
C. strategic objective
D. legal responsibility
E. span of control
50. Alia, a graphic artist at an advertising firm, realizes that the head designer, Ryan, has been copying designs
from the Internet and passing them off as his own. Alia informs the marketing head about this, which leads
to Ryan getting fired. However, after this event, Alia is ostracized by her co-workers. This indicates that the
organization has a poor:
A. strategic objective.
B. span of control.
C. ethical climate.
D. distribution policy.
E. administrative framework.
51. A company regularly conducts classes in moral philosophy for its employees. In addition, it ensures that
whistleblowers are protected from ostracism or mistreatment. These measures have been specifically taken
to:
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52. Which of the following may prevent the creation of a business climate conducive to unethical behavior?
54. In the context of business ethics, which of the following is true of an ethical leader?
55. In the context of business ethics, which of the following statements regarding ethics codes is true?
A. The Sarbanes-Oxley Act requires all private companies to disclose their financial statements.
B. The statements provided by public companies regarding their code of ethics, as required by
the Sarbanes-Oxley Act, are often just for show.
C. Ethical codes focus exclusively on employee conduct and avoid subjects such as the
environment, technology, and political activity.
D. The code of ethics is drawn up by an organization's administrative department.
E. Executives pay most attention to their company's code of ethics when their senior managers
instruct them to do so.
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56. In the context of business ethics, which of the following principles is helpful in making an ethics code
effective?
57. In the context of corporate ethics programs, which of the following is a function of ethics committees?
58. _____ ethics programs are designed by corporate counsel to prevent legal violations.
A. Integrity-based
B. Compliance-based
C. Competency-based
D. Awareness-based
E. Responsibility-based
A. They are designed to instill in people a personal responsibility for ethical behavior.
B. They increase surveillance and controls on people and impose punishments on wrongdoers.
C. They go beyond the mere avoidance of illegality.
D. They help companies and people govern themselves through a set of guiding principles.
E. They are not concerned with the legal repercussions of unethical behavior.
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61. An ethics program that is designed to instill in people a personal responsibility for ethical behavior is called
a(n) _________ ethics program.
A. integrity-based
B. compliance-based
C. rule-based
D. law-based
E. conformity-based
62. A company was required by law to change its physical work environment in such a way so as to enable
disabled people to function properly. Since the company followed a(n) _____ ethics program, it did not stop
at just making changes that would help it stay out of trouble with the law. It went further and trained its
employees to be sensitive toward disabled people.
A. competency-based
B. conformity-based
C. rule-based
D. integrity-based
E. compliance-based
A. They are designed by corporate counsel to prevent, detect, and punish legal violations.
B. They increase surveillance and controls on people and impose punishments on wrongdoers.
C. Companies and people govern themselves through a set of guiding principles that they
embrace.
D. Program elements include establishing and communicating legal standards and procedures.
E. They include assigning high-level managers to ensure compliance among employees.
64. In the context of ethics programs in organizations, programs tend to be better integrated into operations,
thinking, and behavior when:
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65. In the context of making ethical decisions, knowing what actions are morally defensible is referred to as:
A. moral awareness.
B. moral judgment.
C. moral character.
D. moral right.
E. moral characteristic.
66. Nina, a manager, is considering reducing the workforce to cut down on costs. She realizes that this decision
will have a huge impact on her employees. In the context of making an ethical decision, this stage is known
as:
A. moral certainty.
B. moral ability.
C. moral awareness.
D. moral judgment.
E. moral characterization.
67. In the context of making ethical decisions, the strength and persistence to act in accordance with one's
ethics despite the challenges is known as:
A. moral certainty.
B. moral awareness.
C. moral judgment.
D. moral character.
E. moral actionability.
68. John Rawls, a philosopher, maintained that only a person unaware of his or her own identity can make a
truly ethical decision. This thought experiment is based on:
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The waiter told us at length that what was wanted was a bribe; but
then we could hardly believe him, for had we not conversed with the
postmaster—a uniformed and decorated individual, who spoke
French and smoked cigarettes with an air?
However, there was nothing else for it; the postmaster was, much
against the grain, asked to breakfast; a fifteen-rouble note was put
under his plate, and an hour afterwards horses were actually being
put to.
In we got, having a portmanteau, a hat-box, a cocked-hat case, a
sword-case, umbrellas, rugs, pillows (these last a very needful thing
in Russia; travellers even by rail carry them, and they are almost a
necessity) in the carriage with us; the apron was buttoned down, the
curtain triced up, and, with a wrench and a creak, off we went at a
hard gallop. It is not a comfortable mode of travelling, far less a
luxurious one; but one does get over the ground; one is dry; and
certainly, as compared with the telega, one’s sufferings are less
intense.
We occasionally left the tarantass to take tea at a post-house,
where, ever for lack of fresh horses, we had to feed and rest our old
ones. Our Kutais informant was right; nothing to be got but the
samovar (or Russian urn) full of boiling water; no furniture, save two
wooden bedsteads, with a slanting board at the head; the tariff for
horses, and the “icon” (or religious picture) in the corner. Still, there
was freedom from noise and movement, which was a great thing.
The horses seemed to be fed on nothing in particular; they were
turned out in the mud to graze, and were given branches of trees,
which they gnawed as a bonne bouche, but I saw no grain given; but
these horses went, and they were lashed and howled at; in fact, the
driving seemed very hard work indeed. We travel day and night, and
never halt but to change horses. After seventy-two hours, we at
length reached Tiflis.
I didn’t see much of the road; in most places it was mud, and in
many it seemed dangerous. Often our tarantass was repaired with
nails and ropes, but we arrived unbroken at the Hôtel du Kaukase of
M. Arsène Barberon.
This man kept a really comfortable house, and as it was
suggested to us that this was the last civilised place, we were only
too glad to make the most of it. We were given sheets to our beds as
a favour and as a luxury; and we got a good dinner, with some
“Lecoq” English stout, very good and strong. One never hears the
name in England, and whether really English or not I don’t know, but
it is very double, and much esteemed by the Russians.
Our bedrooms unfortunately abutted on the billiard-room; and as
the Russian officers, by whom the hotel was frequented, seemed to
be very loth to stop play, it was difficult to sleep till, about 4 a.m.,
even these festive gentlemen retired.
When I came down, I found that the Colonel, an old traveller, had
preceded me, and was engaged upon a pile of official letters and
telegrams.
“I shall be unfortunately detained here some days.”
I was overcome by a deep sense of gratitude that words cannot
express; for I really was so tired and bruised that I felt as if I had
been pummelled all over; in fact, that I should have been glad to be
taken to pieces and put away for a time.
Now this perhaps will be looked on as affectation, but it is not so;
as one gets used to the various modes of travelling, one ceases to
have any grievance, and to feel fatigue, looking on the whole matter
as in the day’s work; but the first time, it’s all very well, but we none
of us like it in our hearts. Of course we called it glorious, and so it
was, in the sense that it was a change.
But who would care to travel from, say, London to York in an old-
fashioned bathing-machine, with a companion of greater age and
social position than your own, pride preventing one’s grumbling, and
going at a hard gallop over the worst of roads, and a good deal of
loose and angular luggage with you, day and night?
My chief next day was waited on by a young man of
prepossessing appearance, in a stylish uniform, the embroidered
shoulder-straps of which were decorated by lightning-flashes. I was
somewhat surprised to hear that this was a signalling-clerk of the
Russian department.
In Russia every officer, however small, has his uniform, which is
cheap, and stylish wear. I, being very young, perhaps felt a little
jealous; but the Colonel assured me that, as uniform was always
typical, mine would probably have silver leeches running up the red
stripe of my trousers, and a gilt mustard-plaister in miniature on the
collar. This contented me, and reconciled me to my position as “a
plain-clothes officer.” The chief of the telegraph, too, called, and we
called on him; many cigarettes were smoked, and much very hot tea
in tumblers drunk.
We went also to see the Persian consul, who was very civil, and
apparently a very intelligent man; he gave us coffee in the Persian
manner. Small silver filagree cup-holders, the size of egg-cups, were
handed round on a tray; and placed in each was a smaller vessel of
china, holding about a liqueur-glassful of strong sweet black coffee,
flavoured with cloves. It was not bad.
When the cups were emptied two servants advanced, one bearing
the tray, the other taking with both hands the empty coffee-cups and
holders, and placing them upon the tray.
Then came the water-pipe or kalian; three of these were brought
in. My first inhalation provided me with a mouthful of peculiarly filthy-
tasting water (I learnt afterwards that the water from the kalian is
commonly used in Persia as an emetic); having, with some difficulty,
got rid of this, I commenced to smoke, and to do as I had seen our
host do, eject huge clouds from my nostrils. But I perceived that the
other kalians were gone; I asked the Colonel if there were any
etiquette as to sending the pipe away. He said—
“Oh, no; our host is an old friend. Smoke as long as it gives you
pleasure.”
The consul asked me how I liked the Persian pipe. I eagerly
replied that I had never smoked anything so mild and so delicious.
He was delighted, but seemed surprised at my calling it mild. The
old gentleman spoke French, and said, “Du tout—très-fort.”
And so I found it, for I began to feel giddy. It appears that the
tobacco used was particularly choice and strong, and that, as a rule,
of such tobacco only a few whiffs are ever taken. I could smoke no
more, and collapsed, for the next five minutes having the awful
sensations of the youth who smokes his first “real foreigner.” But this
feeling passed away as quickly as it came, and I was soon myself.
Another pipe was brought, and then tea, à la Russe, with lemon.
Tea à la Persane consists of a very small cup, holding some two
ounces; in this lump-sugar is placed, in big lumps, and if much
honour is wished to be shown to the guest, when the cup is full the
sugar should project from the centre of the liquid in an island!
The tea used is generally scented Pekoe among the rich, and
made very weak. It is also always washed before it is allowed to
draw. Persians do not like strong tea.
In after years, in Persia, I was somewhat intrigued to make out
why my sweeper objected to sweep his carpets with tea-leaves, and
it was only on pressure that I extracted the fact that “the servants
always dried my strong black tea-leaves and sold them as tea in the
bazaar.”
After some chat in Persian, which Colonel G⸺ spoke in a
masterly manner, the Colonel asked for “the pipe of departure,”
which, it appears, is the best way of going, as it is considered polite
to ask permission to depart, and not to get up and go.
Our host was a largely-built, well-set-up man, dressed in a pair of
uniform trousers, stockings (he had removed his shoes on entering
the room), and a thick black frock-coat, such as the Turks wear, lined
with fur; he did not show any linen. His hair and beard were jetty
black, as was his heavy moustache. He wore a black Astrachan hat,
which he did not remove, and a sword. He insisted on coming to the
door with us, and shook hands in the most cordial manner.
As we were on the road home the Colonel asked me if I could give
a guess as to our friend’s age. I said, confidently, “From forty to forty-
five.”
“He is probably eighty—certainly over seventy. The black hair
which you see is the result of dye. The whole of the upper classes,
and all townsmen, military or government employés, dye their hair; it
is done usually once or twice a week, and the substances used are,
first henna, then indigo. They are allowed to remain on many hours;
the result is the fine black dye you see. The villagers, as a rule, use
only the henna, which gives a deep purply-black to black hair, and a
bright red to white.”
I was also told that when in deep mourning a Persian ceases to
dye at all (and, alas! at first he also ceases to wash); the result is
comical in the extreme, for one sees men with beards of some foot
or more in length half red or rusty black, and the rest quite white.
When ill, too, he does not dye.
Afterwards I could always by this means make a pretty shrewd
guess, even before asking the question, as to how long a patient had
been on the sick-list, by the length of the undyed part of his beard.
The next evening we went to the opera, and saw ‘Don Giovanni’;
the acting and singing was fairly good, but the auditorium, though it
was not by any means a gala night, was brilliant in the extreme.
Circassian officers, in their long coats of white, pale blue, black, &c.,
their breasts covered with the ornamental little silver boxes of niello-
work that contain, or are supposed to contain, the charges for their
picturesque weapons; their long straight swords, silver or silver-gilt;
and the belts, that would delight South Kensington people, covered
with bosses of this same niello-work; their boots, reaching in some
cases to the knee, fitting like gloves at the foot, and so wrinkly down
the shin as to certainly drive a West End coachman mad with
jealousy. Then the hats—cylinders of shaggy sheepskins—white,
gray, black, surmounted by a bit of inner cap of blue, red, scarlet, or
white, elaborately embroidered in gold. And good-looking men, too;
no little fellows—all big strapping men, who looked as if they could
ride and fight, as well as come to the Tiflis Opera. Nearly all were
decorated; some had many medals and orders. This decoration is
overdone in the Russian Army.
With the ladies I was disappointed—the Georgians and
Immeritians were in the large majority. They were heavy-jowled
females, who seemed to wear a profusion of rich clothes; they had a
sort of crown of velvet and gold lace, over which hung down at the
back an embroidered kerchief and hideous jewelry. They never
smiled—still the brilliant officers hung over their chairs; and perhaps
they may have been very charming. They all had big eyes and a
quantity of coarse hair. One or two blonde Russian ladies were
present, and they were much dressed.
The little theatre was peculiarly decorated in a semi-oriental style,
and the coup d’œil was really very striking. The portion of the opera
which seemed to give the greatest satisfaction was the introduced
ballet, which I understand was composed of Tiflis girls; they did not
dance well, but were remarkably handsome, and much applauded.
This theatre has been since burnt down, and a larger one erected.
As Colonel G⸺ was compelled to remain here eight days I was
able to go again to the Opera, and I saw ‘Masaniello’ very fairly
done.
I went all over the town looking out for a souvenir, but there was
nothing but silver work, which was dear, and beyond my means at
that time.
We had here our first taste of the celebrated Kakheiti wine. There
are two sorts, white and red—the latter is the best; it is a strong,
coarse, rough wine, and has a very leathery taste. As it is kept in
skins, and not casks, this is not to be wondered at. It contains a
great deal of tannin, and our landlord told me if kept in casks it
turned black, probably from this excess of tannin (or perhaps bad
casks). It costs at the hotel a rouble a bottle.
One thing that strikes one in Russia is the peculiarly good bread. I
have now been in Russia five times, and I never have tasted
anywhere bread so white or so delicious. Often have I made a
breakfast of it, and sent my cutlet untasted away.
We laid in a good supply; and, with some Kakheiti wine, some
stout, cold fowls, and tea, we left Tiflis, knowing we should get
nothing till we got to Tabriz. The tarantass had been thoroughly
overhauled; and, in a heavy drizzle, off we went, well provisioned by
Arsène Barberon.
After four days’ severe travelling we reached Erivan. Snow had
fallen heavily, and rendered some of the defiles of the Caucasus
almost impassable, in particular one called Delijan, at the head of
Lake Jeukjar. There we were obliged to have seven horses to the
tarantass to pull and some men to push, in which we assisted. We
had a precipice going sheer down on one side and snow twelve feet
deep on the other. Our difficulties were increased by meeting three
hundred camels laden with huge unpressed bags of Erivan (or
Persian?) cotton, in a place where there was hardly room to pass,
and it was impossible for either party to turn back. Our Cossacks,
however—we had two of these gentry—by whipping the drivers,
made them go on the outer or dangerous side, while we remained
stationary until the camels had passed; then, amid much shouting
and swearing, we did the Pass.
At four stages from Tiflis we had our luggage put on camels to be
brought on to Erivan, and went on ourselves in the tarantass, with
never less than five horses. The most slashing races take place on
the road, as he who succeeds in presenting his padoroschna (or
permit to take post-horses) first, takes as many horses as he needs;
and if the roads are bad often takes all, as he wishes to be well
ahead of rival travellers.
In Erivan we are in savage Russia—the people are the ugliest and
dirtiest we have yet come across. At the so-called hotel they gave us
two wooden bunks with mattresses—a great luxury after the post-
houses without. Our servant, a ferocious Persian lent us by the
consul at Tiflis, named Mahommed Ali, having ordered water for
washing, the waiter, if the greasy ruffian could be dignified with that
title, asked if it would not do in the morning.
On being sworn at in Turkish and Russian by Mahommed Ali, and
afterwards beaten in the passage, water in one brass jug and one
basin was brought, and the Russian stood by to pour it over our
hands—this is the cleanly mode of performing one’s ablutions here.
The fellow then brought a dirty towel, on which Mahommed Ali again
remonstrated with him in the passage in a forcible manner; in this
sort of thing Mahommed Ali is very useful.
On leaving Erivan, which was covered with snow, we reached in a
day and night Nakchewan; round this place I saw cotton bushes—of
course they were bare. Here we rested a night.
Going on next morning, we came to Julfa, the frontier village of a
few hovels. Crossing the river Araxes, a shallow stream, we put up in
the windowless telegraph office. As we saw nothing but snow since
we left Tiflis, there has been little to describe in the way of scenery;
as may be fancied, the cold was intense. We are now in Persia.
CHAPTER II.
POST JOURNEY TO THE CAPITAL.