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E Marketing 7Th Edition Strauss Test Bank Full Chapter PDF
E Marketing 7Th Edition Strauss Test Bank Full Chapter PDF
Multiple Choice
2. A complete marketing knowledge database includes all the data about ________.
a. customers
b. prospects
c. competitors
d. all of the above
(d; Moderate; LO1; Analytic Skills)
1
d. can be collected more quickly and less expensively than primary data
(d; Moderate; LO1; Analytic Skills)
9. Response rates for e-mail surveys are best when respondents ________.
a. are called by a third-party research organization
b. use spam filters
c. are members of special interest lists
d. none of the above
(c; Moderate; LO2; Analytic Skills)
2
11. Which of the following is not of ethical concern regarding survey research on the Internet?
a. respondents are increasingly upset at getting unsolicited e-mail for online surveys
b. some researchers harvest e-mail addresses from forums without permission
c. opt-in communities usually cost the client firms more than traditional methods
d. user data is relatively easy and profitable to sell, although many users prefer that it be
kept private
(c; Difficult; LO3; Analytic Skills)
14. Data mining allows marketers to uncover data patterns that can help them ________.
a. refine marketing mix strategies
b. identify new product opportunities
c. predict consumer behavior
d. all of the above
(d; Easy; LO5; Analytic Skills)
15. Customer profiling can aid in all of the following except ________.
a. increasing direct mailing costs by targeting high-response customers
b. selecting target groups for promotional appeals
c. understanding the important characteristics of heavy product users
d. directing distinctive cross-selling activities to particular customer segments
(a; Difficult; LO4; Analytic Skills)
16. RFM analysis scans the database for all of the following criteria except ________.
a. relevancy
b. recency
c. frequency
d. monetary value
(a; Easy; LO6; Analytic Skills)
3
17. ________ can perform all data mining, customer profiling, and RFM analysis at any time
through access to the data warehouse and distribute results to appropriate staff members.
a. IT personnel
b. Individual marketing personnel
c. Data warehouse consultants
d. Transaction processing databases
(b; Difficult; LO6; Analytic Skills)
18. ________ are two metrics currently in widespread use for knowledge management?
a. Return on Investment (ROI) and Total Quality Management (TQM)
b. Return on Assets (ROA) and Total Cost of Ownership (TCO)
c. Return on Investment (ROI) and Total Cost of Ownership (TCO)
d. Return on Assets (ROA) and Total Quality Management (TQM)
(c; Moderate; LO1; Analytic Skills)
19. The internet is fertile ground for primary data collection because of ________.
a. clickstream data collection
b. electronic data interchange
c. declining cooperation from consumers using traditional approaches
d. increasing payments to research subjects
(c; Moderate; LO1; Analytic Skills)
20. Bar code scanners, credit card terminals, and manual computer entry by retail clerks
represent various forms of ________.
a. virtual space data collection
b. real-space primary data collection
c. Catalina marketing
d. all of the above
(b; Moderate; LO5; Analytic Skills)
True/False
22. Computers and the internet create knowledge, but people are the enablers of learning.
a. True
b. False
(b; Difficult; LO2; Analytic Skills)
4
23. U.S. agencies collect more data than governments in other countries, but they do not
disseminate as much.
a. True
b. False
(b; Easy; LO1; Analytic Skills)
26. In-depth interviews are better conducted in person than over the Web.
a. True
b. False
(a; Difficult; LO1; Analytic Skills)
27. Marketers cannot draw a specific probability sample of internet users because a list of all users
does not exist.
a. True
b. False
(a; Moderate; LO1; Analytic Skills)
28. Although Really Simple Syndication (RSS) is a powerful information sharing tool, it is limited
because users cannot subscribe to it.
a. True
b. False
(b; Difficult; LO4; Use of Information Technology)
29. Data mining involves the extraction of hidden predictive information in large databases
through statistical analysis.
a. True
b. False
(a; Easy; LO6; Analytic Skills)
5
31. It is mandatory that e-marketers know the techniques (e.g., algorithmic objectives) that
search engines use to direct users to Web sites in order to create effective Web sites.
a. True
b. False
(b; Easy; LO1; Analytic Skills)
32. In judging information quality on the Web, e-marketers should not be seduced by good
design.
a. True
b. False
(b; Easy; LO2; Analytic Skills)
Essay Questions
33. What are the most important inclusions in a marketing knowledge database?
Data about customers
Prospects
Competitors
Analyses and outputs based on the data
Access to marketing experts
(Easy; LO1; Analytic Skills)
6
35. What can e-marketers learn about internet users through content analysis?
Consumer characteristics (e.g., Facebook profiles)
Customer preferences (e.g., company and competitor site traffic and Twitter streams)
Brand images (e.g., product review and rating sites and Google group discussions)
36. What are the ethical concerns facing online marketing research and how do they affect data
collection?
Unsolicited e-mail requests, which can lead to negative responses
Harvesting of e-mail addresses without permission, can lead to negative response or
low response rate
Conduct “surveys” for the purpose of building a database for later solicitation. Lead
to lower response rates
Issue of privacy of data. Result of lower response rates.
(Moderate; LO2; Analytic Skills)
37. List and define the four types of analysis of data from a data warehouse that e-marketers can
use?
Data Mining – extraction of information in databases to find patterns in the data to
predict future behavior
Customer Profiling – Uses data warehouse information to help marketers understand
characteristics and behavior of specific target markets
RFM Analysis- Reviews database for individual customer information for recency (last
purchase; LO1; Analytic Skills), frequency (how often have purchases been made; LO1;
Analytic Skills) and monetary (amount of money spent on product purchases; LO1;
Analytic Skills)
Report Generation – regular generated reports that marketers specify the information
that appears in these reports
(Difficult; LO1; Analytic Skills)
38. Identify 3-4 different kinds of primary data collection methods that can be implemented on
the Internet.
Online experiments
Online focus groups
Online observation
Online survey research (e-mail or Web)
(Easy; LO1; Analytic Skills)
7
39. What is a citizen journalist?
An internet user who contributes her/his perspectives on a topic or issue by posting
content (e.g. text, music, photos) to blogs, forums, and web sites without editorial review
or oversight.
(Difficult; LO1; Analytic Skills)
8
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ornament; but the main figures and general design have perished.
The walls of the opposite chamber were never cased with marble, so
that the pilgrims were able to leave here the same tokens of their
visits as they left at St. Sixtus’. The graffiti are of the same general
character, but of a somewhat later date; the old forms of prayer have
disappeared; most of the names and inscriptions are in Latin; and
among the few that are Greek, there are symptoms of Byzantine
peculiarities.
The chief object of interest, however, now remaining in these
chambers is the epitaph which stands in the middle of the smaller
room. Of course, this was not its original position; but it has been so
placed, in order that we may see both sides of the stone without
difficulty, for both are inscribed. The stone was originally used for an
inscription in honour of Caracalla, belonging to the year 214. The
Christian inscription on the other side professes to have been set up
by “Damasus, Bishop, to Eusebius, Bishop and Martyr,” and to have
been written by Furius Dionysius Filocalus, “a worshipper (cultor)
and lover of Pope Damasus.” But it is easy to see at a glance that it
never was really executed by the same hand to which we are
indebted for so many other beautiful productions of that Pope. At
first, therefore, and whilst only a few fragments of this inscription had
been recovered, De Rossi was tempted to conjecture that it might be
one of the earliest efforts of the artist who subsequently attained
such perfection. At length, however, the difficulty was solved in a
more sure and satisfactory way. A diligent search in the earth with
which the chamber was filled brought to light several fragments of
the original stone, on which the letters are executed with the same
faultlessness as on the other specimens of its class. The visitor to
the Catacombs may see them painted, in a different colour from the
rest, in the copy of the epitaph which De Rossi has caused to be
affixed to the wall; and he will observe that amongst them are some
letters which are wanting in the more ancient copy transcribed on the
reverse of Caracalla’s monument. It is clear that the original must
have been broken in pieces, by the Lombards or other ancient
plunderers of the Catacombs, and that the copy which we now see is
one of the restorations by Pope Vigilus or some other Pontiff about
that time (page 47). The copyist was so ignorant that he could only
transcribe the letters which were on the spot before his eyes, and,
even when he was conscious that a letter was missing, he could only
leave a vacant space, being doubtful how it should be supplied.
Witness the space left for the first letter of Domino in the penultimate
line of the inscription, and the word in altogether omitted in the third
line.
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